Clay Cooley CDJR Arlington - Service Center

O&F change My service writer Mary Franco is always accommodating with my needs whenever needed for whatever purpose. Mary always keeps me updated on the progress My service writer Mary Franco is always accommodating with my needs whenever needed for whatever purpose. Mary always keeps me updated on the progress of the work being done and lets me know approximately how much it will cost. I will always use Mary. More

Key fobik programming and shift bella They always provide great service. Quality customer service. The service was awesome and I like how they kept giving me updates on when my jeep would They always provide great service. Quality customer service. The service was awesome and I like how they kept giving me updates on when my jeep would be ready for pickup. More

Busy but worth the time This service center is very busy but worth the time and effort of the wait. We have taken two of our vehicles their for warranty or recalls and have a This service center is very busy but worth the time and effort of the wait. We have taken two of our vehicles their for warranty or recalls and have always been pleased with how thorough they are. We live south of the metroplex and drive all the way to north Arlington because their service department is far better than our local dealership. More

Quick I didn't have to wait long to be greeted and the repairs I got done to my car where quick and done correctly. I liked I received a list of repairs tha I didn't have to wait long to be greeted and the repairs I got done to my car where quick and done correctly. I liked I received a list of repairs that my car needs to get it running like brand new. Though I would LOVE a newer car(hint hint 😀) More

Very I suffcient service I have given the rating I have, due to constant issues with timely service. I have never been in to get a oil change and been out in less than 2 hours I have given the rating I have, due to constant issues with timely service. I have never been in to get a oil change and been out in less than 2 hours. I went in yesterday at 11 for a oil change, and noticed it was the slowest I have ever seen. Even the gentlemen helping me said “You picked a great time to come, we should have you in and out”. To me that was great news due to me being on lunch break. Couple hours later and I am still waiting. I didn’t leave until after 2 that afternoon. Meanwhile you have multiple employees walking around, having a great ol time while you have multiple people complaining about the service and the length of time taken to do so. More

well informed Keeping me well informed about my car while it’s in their care is the reason I will keep taking my car back. Thanks, Ms. Mary Keeping me well informed about my car while it’s in their care is the reason I will keep taking my car back. Thanks, Ms. Mary More

Great Experience Scheduled an appointment, and my vehicle was ready when promised! And, although I add a last minute request, it was also completed in a timely manner! Scheduled an appointment, and my vehicle was ready when promised! And, although I add a last minute request, it was also completed in a timely manner! More

Better communication is needed. I have been here twice, first time they honored my SA with the proper oil type. This time they did regular oil. Not sure how much is need to be said w I have been here twice, first time they honored my SA with the proper oil type. This time they did regular oil. Not sure how much is need to be said when reading an SA but a little more attention to detail would help. More

prompt and fast service Brought in 2014 JKU for recall notice. Service was fast, friendly, and courteous. Staff was helpful. Facility was clean and convenient. I plan to Brought in 2014 JKU for recall notice. Service was fast, friendly, and courteous. Staff was helpful. Facility was clean and convenient. I plan to return for service when needed. More

Specialized and attentive From the moment I arrived they were friendly and very attentive to my needs and concerns. The mechanic went past time as not to hurry but do a throug From the moment I arrived they were friendly and very attentive to my needs and concerns. The mechanic went past time as not to hurry but do a through job on my Jeep. More