Clay Cooley CDJR Arlington - Service Center

another excellent service experience as always, Don Davis service never lets me or my family down. Jo Wren ( our service advisor ) always keeps us informed of the status when our car as always, Don Davis service never lets me or my family down. Jo Wren ( our service advisor ) always keeps us informed of the status when our cars are in for servicing....no need for us to call and check. repairs whether warranty or customer pay are handled professionally. I dont bring my jeeps anywhere else . More

Ridicious! Please do not sell warranties if the inventory is not going to be available to satisfy the need of the customer. Waiting several hours to have a tire Please do not sell warranties if the inventory is not going to be available to satisfy the need of the customer. Waiting several hours to have a tire replaced which once again is under warranty then stating that a loaner is not available simple because policy does not allow a dirty loaner to be distributed is adding insult to injury. I fully accepted that things happen BUT the reasoning for not having a loaner available... Good Grief. If I had the ability to plan my next road hazard I would. The last customer experience recently received was not a pleasant one. On a positive note the tire was eventually replaced, 5he cashier was as always friendly and the parts employee was extremely helpful. More

No Tools Very happy to do this review...l didn't really care for the service...l came in to get an oil change & tire rotation. I got the oil change, however, I Very happy to do this review...l didn't really care for the service...l came in to get an oil change & tire rotation. I got the oil change, however, I could not get the tire rotation. I switch dealerships because the dealership (Waxahachie Chrysler Dodge Jeep Ram) l was taking my Jeep to lost the rim lock key. They say didn't, but they did! So I came to this dealership & they said they couldn't change it because they didn't have a wheel lock key to fit! I thought all dealerships had them. Then the salesperson tried to sell me one. I felt like they had one but was trying to make a sell. So no, I would not recommend or be back! More

Polite and courteous This is my 2nd time coming to the service center. My 1st visit was excellent. The 2nd time it's taken a little bit longer than expected. It's been ov This is my 2nd time coming to the service center. My 1st visit was excellent. The 2nd time it's taken a little bit longer than expected. It's been over a week now and the problem hasn't been fixed yet. The staff and everyone there has been professional. Just hope it doesnt take too much longer to get my vehicle back. More

Great Customer Service I have been coming to Don Davis to have my 1500 Ram serviced for many years. All the service folks I delt with during my visits were good, but during I have been coming to Don Davis to have my 1500 Ram serviced for many years. All the service folks I delt with during my visits were good, but during my last visit, Jennifer Beck was exceptional. Very welcoming, thorough and knowledgeable. My complements! More

Customer service done right! Had a weird radiator leak. Fixed quickly. Had an extended warranty that covered 100 percent no out of pocket. Great status updates. Will buy next Jeep Had a weird radiator leak. Fixed quickly. Had an extended warranty that covered 100 percent no out of pocket. Great status updates. Will buy next Jeep here. More

Lack of detail This service department is lacking in personal touch and overall detail in caring for car and customer. My inspection due this month and it was never This service department is lacking in personal touch and overall detail in caring for car and customer. My inspection due this month and it was never mentioned or suggested to be done. I am on my 3 rd service advisor since buying car 2 years ago and at first there was a sense of complete attention to making sure everything was done to ensure satisfaction and complete care of car.... do not feel this is being attempted or met at all anymore. More

Rapid Manny got things moving and rapidly. I appreciate the fast service. Russell, the van driver, was courteous and professional. Overall great experien Manny got things moving and rapidly. I appreciate the fast service. Russell, the van driver, was courteous and professional. Overall great experience. Manny was at lunch when I arrived to pick up my car and Victor worked with me then. More

Customer service The customer service that is received when we pull up is outstanding. We never have to wait for anyone to come up or wait in line for long. The servic The customer service that is received when we pull up is outstanding. We never have to wait for anyone to come up or wait in line for long. The service personnel is always ready to help and answer all questions. More

It's so easy I took my Jeep in for my 30k service. I dropped it off around 8, hot a ride home. After the nulti-point inspection, I received an email about what ser I took my Jeep in for my 30k service. I dropped it off around 8, hot a ride home. After the nulti-point inspection, I received an email about what services they are recommending to preform. I approved the one I wanted to get done. Victor called to let me know my Jeep was ready. I got a ride back, picked up my vehicle and was on my way to work. More