Clay Cooley CDJR Arlington - Service Center

Great customer service Jennifer Beck was my service advisor. She was friendly, knowledgeable, and explained the process fully. I bought my Jeep GC three years ago and have h Jennifer Beck was my service advisor. She was friendly, knowledgeable, and explained the process fully. I bought my Jeep GC three years ago and have had it serviced at Don Davis ever since. I’d definitely recommend Don Davis for service. More

Oil Change My husband dropped my car off for me and got a call when it was ready. Went after to work and picked it up in less than 5 minutes! My husband dropped my car off for me and got a call when it was ready. Went after to work and picked it up in less than 5 minutes! More

Oil Change Jennifer went ahead and checked me in so i wouldn’t have to wait to long. Then waited 2 hrs and my service advisor Mark never came and spoke with me Jennifer went ahead and checked me in so i wouldn’t have to wait to long. Then waited 2 hrs and my service advisor Mark never came and spoke with me regarding timing or when my car was done. I received an email notification saying my vehicle was ready. I usually come to this location to have my oil change on my car and have never had this happen before. Disappointed. More

Efficient, insightful- went the extra mile! Manny on the service drive did an excellent job noting my requirements and asks for this service visit (synthetic oil, 5-tire rotation on Wrangler, lu Manny on the service drive did an excellent job noting my requirements and asks for this service visit (synthetic oil, 5-tire rotation on Wrangler, lube tire carrier, assess tailgate performance). Not only did service tech do a great job addressing my requirements, also gave sound advice regarding tailgate performance. Manny in turn did a great job communicating back to me and offering his experience with Wranglers with large aftermarket spares. This is one of many reasons I keep coming back to Don Davis. Thank You! More

Handicap Compliance Don Davis, you can do better! The Ford service sent me to Dodge due to Ford not taking any more customers for Express Service. As a result, the Dodge Don Davis, you can do better! The Ford service sent me to Dodge due to Ford not taking any more customers for Express Service. As a result, the Dodge location had go to Ford to get the filter, which is understandable. The Dodge Customer Lounge is not handicap accessible! Was escorted through a garage entrance to an area in the parts department, which has one bench that is not comfortable for the almost 2 hour wait I experienced for an oil change. That timeframe does not equate to Express. And, the only restroom available did not have a handicap accessible height toilet. The service advisor was very friendly and polite, but was taken back by Ford sending me to Dodge. More

nice and quick I went in for service oil change Manny was every nice and answered all my questions I was in and out with in a hour great job also walk over to used c I went in for service oil change Manny was every nice and answered all my questions I was in and out with in a hour great job also walk over to used car sale and was looking at cars on the lot to see what options I had on the lot and to see how long it would take for someone to see me and would they be will to meet me outside in all our texas heat kevin met me within minutes I love good customer service I did not intend to buy but I did thank you to all of your employees on making my visit great More

Awesome Very happy with the service . Quick and easy . Jennifer Beck is friendly and polite. She gave all information I need. Definitely will go back again. Very happy with the service . Quick and easy . Jennifer Beck is friendly and polite. She gave all information I need. Definitely will go back again. More

Misleading Info cost me $568 dollars I bought a car from Don Davis a few month ago and I had asked about the light that was on and they said "don't worry, the stop start is nothing to wor I bought a car from Don Davis a few month ago and I had asked about the light that was on and they said "don't worry, the stop start is nothing to worry about and it is just a luxury feature" In reality I just had to spend $568 dollars to get it fixed because my car would not start. So they knowingly sold me a car that had a problem with it and played it off that it was not a big deal. Nothing was covered by warranty so it all came out of pocket. Also when I told the supervisor that one of their guys told me it was okay that that light was on, his response was "oh, I'm sorry he told you that". Horrible response and service. More

Warranty i took my 2014 Ram 2500 back for a exhaust work on the right side witch was the second warranty repair in the trucks lifetime . They gave me a servi i took my 2014 Ram 2500 back for a exhaust work on the right side witch was the second warranty repair in the trucks lifetime . They gave me a service loaner truck and made all repairs with fast service thanks very much . More

Review of Service Advisor Anthony Fredrickson Called Jennifer Beck for pricing on scheduled maintenance. She was very courteous, provided all information ri equested and then scheduled an appoint Called Jennifer Beck for pricing on scheduled maintenance. She was very courteous, provided all information ri equested and then scheduled an appointment for me with Tony Fredrickson. Tony was prepared for the appointment and very professional. The invoice total was exactly what Jennifer quoted. Thank you and I will be back. This experience was totally opposite from my last Service at Moritz Dodge Jeep Ram Service Department where I had an appointment, had to track down a Service Advisor who was unprepared, and was charged $30 in add on fees over the advertised price. Instead of correcting the invoice the Service Manager offered $10 off the next service. I saved more than $10 by going to Don Davis! More