Clay Cooley CDJR Arlington - Service Center

Coolant flush with overheating after? Before sending my vehicle to get service I specifically told them to do a diagnostic check on what need it to be done along with a coolant flush. That Before sending my vehicle to get service I specifically told them to do a diagnostic check on what need it to be done along with a coolant flush. That didn't happen. Why because my car overheated after a few days. My engine oil cooler messed up, pretty weird that it breaks down right after I do a coolant flush. The coolant they put on was completely gone and I lost about $150 and they didn't wanted to warranty that. I left without any repairs because they were charging almost $900 to fix the engine oil cooler. I got it fixed some were else for $450. Now I have another problem because they also fail to see if my thermostat was bad which it was. More

Terrible customer service Service failed to communicate on every aspect of my vehicle's repair process. I was promised times that didn't happen and they didn't even call to tel Service failed to communicate on every aspect of my vehicle's repair process. I was promised times that didn't happen and they didn't even call to tell me my vehicle was ready because the service advisor was on vacation. Wouldn't have been such a big deal if it wasn't our only car or if they offered me a loaner. Terrible service! More

Excellent Service department staff went out of their way to be helpful and make sure all of our needs were taken care of. I would recommend to everyone! Service department staff went out of their way to be helpful and make sure all of our needs were taken care of. I would recommend to everyone! More

Making the customer believe I received the same service when I go to jiffy lube I thought by going to a dealership the experience would be more assuring ( that the service provid I received the same service when I go to jiffy lube I thought by going to a dealership the experience would be more assuring ( that the service provider would actually do what they say needs to be done i.e. brake fluid, power steering, differential fluids change) Things that I pay for but will never know if it's really done.. he didn't mention it until I did if it needed the service or not.. the only difference between don Davis and jiffy lube was the price jiffy lube was cheaper.... More

Great job Mary! Great job taking care of my 2500 Diesel - rotate & balance tires, change fluids and filters. Normal maintenence done on this visit. Best truck I've ow Great job taking care of my 2500 Diesel - rotate & balance tires, change fluids and filters. Normal maintenence done on this visit. Best truck I've owned. More

Excellent Both Service advisor were very helpful and knowledgeable. Also thank you for taking the time on contacting care guard and ensuring I was covered for t Both Service advisor were very helpful and knowledgeable. Also thank you for taking the time on contacting care guard and ensuring I was covered for the repair. More

Service on shifter and oil change. I called to get the oil change in our vehicle. But had been having some issues with the shifter. So told them what was going on with it and it needed I called to get the oil change in our vehicle. But had been having some issues with the shifter. So told them what was going on with it and it needed an oil change. They had to order parts to fix the shifter which took about a week. I was ok with it. Adurey call to tell me it was ready to be picked up. I sent my husband to pick it up. An he looked over the paperwork. Where he realized they had not done the oil change like had asked to be done. They told him bring it back in the morning. I was not happy with the decision. So I had him take it back up there. Clayton and the service manager took care of it after I called them on the issue. We live busy lives so having to go back was not going to work when it should of already been done. More

Disappointing Went in for an oil change, but let then talk me into way too much additional work. So I spent way too much money and way too much time waiting. And Went in for an oil change, but let then talk me into way too much additional work. So I spent way too much money and way too much time waiting. And they don't even was your car after all that. More

Won't purchase or service a vehicle anywhere else! In December of 2018 Randall helped me get into my Dodge Durango. This was not the first time I had worked with Randall. His customer service and kind In December of 2018 Randall helped me get into my Dodge Durango. This was not the first time I had worked with Randall. His customer service and kindness goes above and beyond anything I could ask for as a customer. He connects with his customers and truly cares about them and their families. My mom and I both have worked with Randal and we won't work with anyone else. He is constantly checking on our satisfaction with our vehicles and offering help if needed. Very stand up guy! I will continue to refer my friends and family to him! While I was getting my Durango serviced, he came to check in on my family and we talked about everything under the sun! So enjoy having friends at such a wonderful dealership! I recently went in to get my Durango serviced. Cesar was beyond awesome. I was VERY overdue for my oil change. He walked me through the steps of how to check my oil levels on my dash and also under the hood. He explained the seriousness of the situation and how important it is to come in for maintenance before my vehicle reaches 10% oil. He was very patient with me, being that I have no clue about vehicles. We were in and out in no time! There was no hassle or stress, he made sure everything was taken care of before we left. I will be calling him in the future to make appointments to get my car serviced! I am very grateful to have such an awesome place to purchase and service my vehicle! More

Excellent service I dropped off truck for recall work and needed a ride home by the time I got back to service area after leaving my address my ride was waiting for me. I dropped off truck for recall work and needed a ride home by the time I got back to service area after leaving my address my ride was waiting for me. That was impressive More