Clay Cooley CDJR Arlington - Service Center

We first went to Classic and were ignored standing on their service drive. Called you all, got right in. Respected and had absolutely no issues. Thank you for that!! We will be coming here for now on. their service drive. Called you all, got right in. Respected and had absolutely no issues. Thank you for that!! We will be coming here for now on. Service was great!! More

the dealer ship service staff are very courteous and help ful. As well as responsive. ful. As well as responsive. More

Lanie is absolutely the best… always very knowledgeable and easy to work with and does what you ask and ensures that the mechanic gets the information needed to complete the customer’s request. Don Davis i and easy to work with and does what you ask and ensures that the mechanic gets the information needed to complete the customer’s request. Don Davis is my go to for all of our jeep vehicles More

World class service from the time you arrive until the time you get back in your vehicle to drive away. time you get back in your vehicle to drive away. More

Had to wait a very long tine. Upon completion of requested services - Oil Change plus Tire Rotation and 4 wheel alignment, the vehicle was not washed as is sone by other dealers. Upon completion of requested services - Oil Change plus Tire Rotation and 4 wheel alignment, the vehicle was not washed as is sone by other dealers. Finally, after Tire rotation and wheel alignment, the tire pressure warning lights had come on the very next morning. More

This dealership had the truck I was looking for. The sales rep, Stephanie, was amazing! She answered all of my questions and was very informative. She even checks in with you for updates after your The sales rep, Stephanie, was amazing! She answered all of my questions and was very informative. She even checks in with you for updates after your purchase. Great experience so far. More

i knew more about the problem than the tech and when it was returned he "fixed" something that was already fixed was returned he "fixed" something that was already fixed More

Don Davis continues to provide outstanding service regardless of what that service may be. Mr. Cesar Pereira was exceptional in his follow through and dedication to excellence. regardless of what that service may be. Mr. Cesar Pereira was exceptional in his follow through and dedication to excellence. More

Lanie was so helpful and kind. She kept me in the loop and my car looked amazing She kept me in the loop and my car looked amazing More

The service started fast but became slow at the end. The advisor handed me the ending incorrect paperwork which could have resulted in overpayment and my vehicle was not ready as stated the first time. The advisor handed me the ending incorrect paperwork which could have resulted in overpayment and my vehicle was not ready as stated the first time. Lucky I paid the correct price but the paper work and the system used to track payments and invoices along with effective communication can use significant improvements. The advisor seemed a bit disorganized and distracted that day which erodes credibility when trying to create an elated experience for customers or repeat customers. In addition the advisor stated my car was being vacuumed when it clearly was not when I asked about why my car was taking a long time. The advisor response when questioned was “my bad” several times which is minor the first time only but upon the 4th and 5th time it is inexcusable. Please retrain or move the advisor Andres Gonzalez to a different department where he can best use talents elsewhere. At least a discount or coupon could have been offered but it appears accountability may not be present to promote the efficacy of the service. More