Clay Cooley CDJR Arlington

I bought a 2009 Charger from this dealership back in April of this year. When we decided to trade in our Impala we went to 2 differnet Chevy dealerships and after 3 weeks of being jerked around and lie April of this year. When we decided to trade in our Impala we went to 2 differnet Chevy dealerships and after 3 weeks of being jerked around and lied to, we decided to give up on Chevy and go back to Don Davis. I AM SO HAPPY THAT WE DID!!!! Just when we thought we were going to be stuck with the Impala, I received a phone call from my sales man (Jim Duff) and a phone call from the used cars manager (Justin) that they had 2 truck that would work and would be within the price range we were looking for. We discussed which truck would be the best fit and made a decision. We got there about 6pm and was out of there by 7pm!! Prior to our arrival, the truck had been cleaned and fueled, the financing had already been taken care of AND THE BEST PART, they payments were $30 less than what we expected and the interest rate was 10% lower than we were approved for at the Chevy dealerships!! We bought a 2009 Dodge Ram 1500 Quad cab, certified used vehicle, with warranty. The truck is beautiful and the service and people there are GREAT to work with, they have converted us from a Chevy family to a Dodge family. I will NOT buy from another dealership! Thank you to everyone at DON DAVIS DODGE for going above and beyond to help us out! You guys are the best! More

This dealer wasted my time and money. I found a car there and I asked all the questions I could think including does this car make any noises when driven. Upon traveling over 4hrs. one way, the car ha there and I asked all the questions I could think including does this car make any noises when driven. Upon traveling over 4hrs. one way, the car had an after market muffler which sounded terrible. I could not buy the car with it, and they wanted to charge me $400 more to change it. The price was already too high and I went back home without it. It was part my mistake for not asking them if it had any after market parts on it, but since I was traveling so far, they had to know how the importance of informing me of everything that I might not like. It sounded like a lawnmower was inside the car with me. You cannot overlook that. More

Their Service Dept. stinks. They do not do what they say they are going to do. Told them to submit work to Insurance Co., instead they submitted it to Chrysler for them to pay under warranty work. Since I they are going to do. Told them to submit work to Insurance Co., instead they submitted it to Chrysler for them to pay under warranty work. Since I am still having overheating problems with my PT Cruiser, the insurance company will not reopen the ticket because it has been more than 90 days since Don Davis did not bill them for the work. Don Davis will not honor their warranty since it is not the part they replaced, but it still the same problem, overheating. They want $170.00 to replace a fuse and an additonal $402.00 to replace the A/C hose and add freon for a total of $572.00. They bought out Mid-Cities Chrysler last year and I never had a problem with their work or warranties. I feel Don Davis is crooked and know when you are down so they can kick you in the teeth. In May when they first worked on my Cruiser it took 8 days to get my car back. More

So much to explain, but just completely rude. No knowledge of good customer service or courtesy. Would rather leave a customer stranded then to put forth effort to help....considering if no one was knowledge of good customer service or courtesy. Would rather leave a customer stranded then to put forth effort to help....considering if no one was purchasing these vehicles in order to have serviced, these rude people WOULD NOT have a job. I couldn't even believe everything that took place...just unbelievable and I seriously mean that. Treated like a child when we are grown adults in our mid 30's. Please watch who you let service your vehicle considering these are large investments we make and we all need some friendly-helpfull people to deal w/when things put our vehicles out of service... in the middle of traffic on your way to work in the rain.!! Thank you!! More