Classic Volkswagen - Service Center

It's one of the best experiences I've had at a dealership in a long time from the time that I walked in nothing but friendliness, and courteous people. The sales manager went over all details with me. And b in a long time from the time that I walked in nothing but friendliness, and courteous people. The sales manager went over all details with me. And broke everything down for me. The sitting area was very comfortable. With a nice snack and coffee selection. While you wait. During my service, the technician sent to me a video of him. Doing the service on my car and explaining everything that I needed, or it didn't need. Service customer service 100 out of 100. This will be my new dealership, where I take my vehicles and also buy my vehicle. More

Professional and maintenance done in timely manner. All concerns were addressed. Jake M was very pleasant. All concerns were addressed. Jake M was very pleasant. More

appreciated how fast could get me in. also the quickness of taking care of my car and fixing an issue the next day also the quickness of taking care of my car and fixing an issue the next day More

Asked them to check engine vibration since there is movement and that wasn't done. Still having vibration after dropping 4k. movement and that wasn't done. Still having vibration after dropping 4k. More

Problem still not resolved after the second service visit. No explanation of how we proceed, just turn it off and back. That what it is doing now by itself. visit. No explanation of how we proceed, just turn it off and back. That what it is doing now by itself. More

Always does it right the first time and then you don’t have keep going back continuously for the same thing . have keep going back continuously for the same thing . More

THEY DO QUALITY WORK ON TIME AND PROMPT SERVICE , KNOWLEDGEABLE , RESPECTFUL,, ORGANIZED SERVICE DEPARTMENT STAFF ! KNOWLEDGEABLE , RESPECTFUL,, ORGANIZED SERVICE DEPARTMENT STAFF ! More

I bought the car at this dealership and it had an oil change before I took possession. When I got it home it started leaking oil on my garage floor. I took it back into the dealer and they had to repl change before I took possession. When I got it home it started leaking oil on my garage floor. I took it back into the dealer and they had to replace the oil pan. I suspect during the oil change they stripped the drain plug out. Shortly after that I started getting a warning light that it had too much oil in it. Back to the dealership again. It seems there needs to be some remedial training with the service techs doing this work. I will say they the dealer took care of everything and made it a priority to get it fixed. I live 40 minutes from the dealer so the inconvenience of going back and forth was the unfortunate part. More

Very helpful quick and accommodating and helped with my every need and kept me informed entire time. every need and kept me informed entire time. More

Absolutely terrible service. They test drove my car over 200 miles and returned it filthy with grease all over the interior. They had it for 52 DAYS! They installed a new fan set They test drove my car over 200 miles and returned it filthy with grease all over the interior. They had it for 52 DAYS! They installed a new fan set and now my air conditioning doesn't work. It worked when it dropped it off. On top of that they gave it back to me with a very serious alignment problem that took them 3 tries to get almost corrected. Sad place, sad people, seems like a bunch of people on drugs work here. What do you expect I guess from low life people like these. I posted a video on YouTube detailing the failure and damage. Search classic Volkswagen mentor if you'd like to see it. Treat people the way you wanted to be treated! More