Classic Toyota of Tyler

The staff at Classic Toyota of Tyler, TX exemplifies how a dealer should treat their clients, regardless of inventory. They should change their name to “Class Act” Toyota because that’s what they are. Their a dealer should treat their clients, regardless of inventory. They should change their name to “Class Act” Toyota because that’s what they are. Their dedication is what lead to my luck in finding my Sienna. I submitted an inquiry late Saturday and rather than getting an automated response or a reply from someone who handles off shift emails with limited capacity, Doug Franklin took the time after hours to reply. I’d been dealing with dealers all day (50+ emails) so I was a bit curt in my response, but 2 HOURS AFTER CLOSING, Woody Woodruff responded with all of the requested information. Then on SUNDAY, his day off, he went in and took pictures for me, provided additional information and started collecting my information so we were postured to seal the deal Monday, when they opened. Monday AM, Doug contacted me and worked all of the requirements, then Cosme Loredo, finance, walked through all of the paperwork details line by line and FedEx’d them to me.  On the day I flew in to pickup Doug was there waiting at the airport  despite flight delays that cut into his personal appointment times. Woody was there to greet me at the dealership and personalized his involvement, and finally Olivia Betancourt was there to go over the details/features of the Sienna before I made the drive home. Throughout the ENTIRE process, there was ZERO pressure, ZERO hassle, ZERO added nonsense.  Everyone was transparent and up front about everything and they were very respectful of my time during every aspect of the process. Unlike the majority of dealers I’ve encountered, they didn’t  care that I had no trade, that I had my own financing, that I wasn’t interested in add ons, or that I was from out of town. All they cared about was that I was a Customer that chose to do business with them.  More

Service department is a rip off. Said 2007 prius needed a new engine to fix service engine light problem-took to independent mechanic who said all it needed was new spark plugs and the coil was bad. Took a new engine to fix service engine light problem-took to independent mechanic who said all it needed was new spark plugs and the coil was bad. Took Classic toyota a week to call with what they thought was the problem and would cost $5000. Took the independent mechanic a few hours to determine issue and cost $200 Do not recommmend service department. More

Bought a 2021 Sienna - Kevin was extremely friendly and knowledgeable - he made it a great buying experience. Cosme an Penny were also great to deal with! knowledgeable - he made it a great buying experience. Cosme an Penny were also great to deal with! More

We bought a new 2021 Toyota Camry hybrid yesterday (March 22, 2021). Elder was our Sales Person and he was great to us. He gave us a good deal and we never felt pressured, insulted or dis-respected as happen 22, 2021). Elder was our Sales Person and he was great to us. He gave us a good deal and we never felt pressured, insulted or dis-respected as happens at dealerships. We always remember the good ones! Thank you Elder for excellent service! More

I would not recommend Classic Toyota in Tyler to any of my friends or family. Not to purchase a vehicle nor service area. I am very unhappy with how I was treated by more than 1 employee and they false adv my friends or family. Not to purchase a vehicle nor service area. I am very unhappy with how I was treated by more than 1 employee and they false advertise. Took my car to the service area on Saturday March 6th and online their SERVICE hours stated 7am-5pm. Got there at 1:50 to get my cars air conditioning looked at and they said service for that closes at 2. My husband and I were very upset not only at the fact that we had a car of 3 kids with no ac but we also live 30 mins away and that their website CLEARLY stated open until 5pm Saturday. We were told there is nothing they could do and to come back Monday to have my car looked at. And at that point I had less than 100 miles until my warranty was over, another reason I brought it in Saturday. So Monday I took off early to carry my 3 kids back up there and I explained my issues I was having with my car and they said they didn't have time to look at both issues that day. Laura the lady who we spoke with Saturday and Monday was very disrespectful, rude, and not pleasant at all with no type of friendly manners or words. And after waiting for my car to be looked at for my ac they said they can't fix it on my warranty. I asked to leave it there to get the RPM looked at and get a rental but they claimed no rental was available which on Saturday I discussed needing a rental. Shortly after I left obviously upset and frustrated I realized my car hood wasn't latched. I called and talked to the manager Scotty and explained the hood issue and asked if it was protocol for them to leave it unlatched and that the latch to close my hood was bent and told him my other million issues I had there. He explained he would call me Tuesday to figure out what he could do for me. Tuesday at 1 he calls and very shortly explained nothing could be done to make my experience better. If that is how they treat their customers I would not want anyone else to experience what I went through. More

We had the best experience buying our car at Classic Toyota. Our salesman Chris Vigil was so helpful and made the car buying experience so comfortable. Toyota. Our salesman Chris Vigil was so helpful and made the car buying experience so comfortable. More

December 16, 2020. I was sent to Classic by my insurance company (Ethos)to get a wiring issue fixed. I had an appt for 8am. Miranda was my assigned service person. We were told they could not give me a loan company (Ethos)to get a wiring issue fixed. I had an appt for 8am. Miranda was my assigned service person. We were told they could not give me a loaner car since they didn't have one available. (They had one the week before when appointment was made). We took car in the night before. Next day we were told they had to others come in and "couldn't get to it until late". (Why did we make an appointment?) So, we go pick up car, at 6:30 pm, and were told the part to fix the issue was $10,000, and they would have to check with my insurance company. January 14th, 2021, after multiple messages left, finally got Miranda on the phone. She said she contacted insurance and they would not pay for the part nor the work. I went to my normal place we buy cars and get work done. They had sold me the car, and sent me to Classic as my issue was a manufacturer defect. They called my insurance. We were told they had not had 1 call from Classic regarding my vehicle. At that time they gave the ok to take it anywhere to get it fixed and they would pay. They also paid for a loaner while mine is being worked on. So to summarize....Classic made an appointment with me, and failed to do work in a timely manner. Classic did not even try to contact my insurance to see if it covered work done. Classic LIED about contacting my insurance company. I hope everyone realizes this is not a good place to do any kind of service with. I surely would not buy a car from a place with this service department. More

The 2021 Tacoma is the smoothest running that I've ever owned. The deal Classic Toyota made was fantastic, thanks Kevin! I will be back! owned. The deal Classic Toyota made was fantastic, thanks Kevin! I will be back! More

I bought my new Rav4 hybrid at Classic Toyota in Tyler, TX. Randy, Lisa & Sara were all so great and everyone else. It was a wonderful experience and easy and smooth. They were very patient and nice and e TX. Randy, Lisa & Sara were all so great and everyone else. It was a wonderful experience and easy and smooth. They were very patient and nice and explained everything so well. Customers for life. Love my Toyota! More

Nice experience dealing with Classic Toyota. Doug Franklin great sales person. Also Cosme the credit manager good help. Good customer service over all. Thanks guys. Franklin great sales person. Also Cosme the credit manager good help. Good customer service over all. Thanks guys. More