Classic Toyota of Tyler

We recently purchased a RAV-4 from Paul Prudhomme. His relaxed, no-pressure, knowledgable approach made the transaction the most pleasant car purchase I have ever made…Thanks, again, Paul…and Classic His relaxed, no-pressure, knowledgable approach made the transaction the most pleasant car purchase I have ever made…Thanks, again, Paul…and Classic Toyota. More

The service department is horrible! ! They keep your car all day, never update you and then do not fix a recall and mention because you don’t bring your car there to be serviced instead ! They keep your car all day, never update you and then do not fix a recall and mention because you don’t bring your car there to be serviced instead you take it done where else to have the oil changed , filters so they make up excuses to not fix your recall ! More

Extremely happy with my experience. Best place to buy a vehicle. My #1 place to go when buying a new or used vehicle, very professional, they care and work with your needs wants and bud Best place to buy a vehicle. My #1 place to go when buying a new or used vehicle, very professional, they care and work with your needs wants and budget. The used car sales team just go above and beyond for you. More

I was happy with the resolution Classic provided me today. They swapped out my battery under good faith and got me back on the road. today. They swapped out my battery under good faith and got me back on the road. More

My car was in for repairs this week. Douglas was super helpful. He kept me well informed as they diagnosed the issue, ordered parts, and repaired the problem. He was patient with my ques Douglas was super helpful. He kept me well informed as they diagnosed the issue, ordered parts, and repaired the problem. He was patient with my questions and took the time to answer and explain. I appreciated his willingness to communicate and explain the options. More

Great service. A/C fixed as promised. Douglas N was the perfect Service Tech. He is knowledgeable, personable and a very good communicator. Enjoyed working with A/C fixed as promised. Douglas N was the perfect Service Tech. He is knowledgeable, personable and a very good communicator. Enjoyed working with him. Classic Toyota Service highly recommended. More

Pulled into dealership with grinding noise in back left tire. No appointment Friday. We are from out of town. The service brake specialist looked and identified a mud flap bracket that had gone awry. Servi tire. No appointment Friday. We are from out of town. The service brake specialist looked and identified a mud flap bracket that had gone awry. Service fixed it with a zip tie and no charge. Such kindness and concern! Thankful. More

Took car in due to making noise was told needed new transmission, kept for over two months, car making more noise than it was when I took it in, picked up with severe hail damage after being told it wa transmission, kept for over two months, car making more noise than it was when I took it in, picked up with severe hail damage after being told it was protected, not one time was hail damage mention when I picked up my car, car was covered with dirt I guess to hide the damage. They don't want to take ownership, of what they call great customer service. Today 4/16/24 got call today stating parts are in for car. Scott the Service manager told headquarters that text was regarding the part that was ordered, because they had the part in stock, well it took you two and half months to realize you had part in stock that you needed for my car. they want me to file on my insurance due to their mistake, and think they are doing me a favor by waving my deductible, almost every company in Tyler is doing the same. I don't care how they try to fix it or what they response is to this review, it's a lie. Your customer service is horrible, that's why you lost most of your service help when classic took over. More

We purchased our 2023 RAV4 hybrid limited from Classic in March of 2023 after trying to find one for over 4 months. When we started experiencing problems with the power head monitor, we took ik wyd a closer March of 2023 after trying to find one for over 4 months. When we started experiencing problems with the power head monitor, we took ik wyd a closer dealership. After 2 failed attempts to fix the problem, we scheduled an appointment with Classic in Tyler. They determined that the power head had to be replaced and ordered a replacement. When it arrived about 3 weeks later, we scheduled an appointment for 2 days later. The replacement didn't go well, but they tried replacing it with one from one of the new vehicles on their lot. This too failed, but they kept at it knowing we had a long drive home. Following our return from lunch, courtesy of their shuttle, we were handed the key fob to our vehicle and asked us to confirm that it was fixed. It works perfectly again and Toyota Connected even extended our trial period for their navigation subscription for our lost time when we didn't have it. Our experiences with Classic Toyota are all positive and we wanted to share such efforts and service with other potential customers. Highly recommended and worth the drive. More

This was our easiest buying experience ever. Jacob M was a knowledgeable salesman and Tony got us through the paperwork very quickly. We are very happy with our new to us Lexus. Jacob M was a knowledgeable salesman and Tony got us through the paperwork very quickly. We are very happy with our new to us Lexus. More