Classic Toyota

I just got my new 2021 Toyota RAV 4- Hybrid XLE from Toyota Classic Greenbay. My Sales Associate Peter Lee-Sy has been a tremendous help in finally getting my car in less than a month of waiting only. Toyota Classic Greenbay. My Sales Associate Peter Lee-Sy has been a tremendous help in finally getting my car in less than a month of waiting only. More

I was recently at Classic Toyota for selling my car. The salesperson started out from the get-go in a very belligerent and aggressive manner saying let us cut the BS, etc. Before even a minute into conv The salesperson started out from the get-go in a very belligerent and aggressive manner saying let us cut the BS, etc. Before even a minute into conversation, he abruptly got up and literally threw my keys at me, and left saying you can have $15,000 or leave. I walked up and said to him that he needs to be polite. I asked him for his name, card, or the name of a manager. He said he is the manager and refused to give me any of that information. Then he escorted me to the outside of the building (I believe holding my shoulder, but I am not entirely sure; I was too distressed to remember all details) and threatened to have me removed from the dealership, and every minute he became more and more aggressive. I thought I should not get down to his level, and that the only way to de-escalate is to leave. I went to the service department and described what happened. Mr. Cuate in service department gave me the name of the manager, Mr. Hudson, whom I met and complained the following day. I learned that the person I had the incident with was Mark Andrews, the manager in used car sales department. Mr. Hudson apologized and, in response to my question whether that is the culture at Classic Toyota, he said that type of behavior is never encouraged. When I called Mr. Hudson a week later, he said that disciplinary actions have been taken against Mr. Andrews. Whether that is true or not, I am still shocked this type of sales personnel are still working in this internet age. If this happened in a shoddy used car dealership 30 years ago, I might have been able to comprehend. But the good side of the story is that I was able to get $3,000 more from a national chain north of the border. The experience there compared to Classic Toyota was like going from xxxx to heaven. So much for helping local businesses. If Mr. Andrews had been somewhat civilized, I would have gone with his offer. I think that the employees such Mr. Andrews should be given some type of sensitivity training so that they will realize that all customers should be treated with dignity regardless of race, color, or gender. I also wrote to Better Business Bureau and Toyota-USA. Both institutions contacted Classic Toyota, but I don’t believe that they are bound to respond to the complaint. But in the name of customer service Classic Toyota should. I recommend their service department. I have used them, and they have been efficient and courteous. I do not recommend the used car sales department based on this single experience. I do not have experience with the new car sales. More

Jim Hudson, Mark Andrews and all the staff made me feel welcome. They’re not your stereotypical dealership many feel will try to rip them off. So try to go in not looking for a fight. Its family owned bus welcome. They’re not your stereotypical dealership many feel will try to rip them off. So try to go in not looking for a fight. Its family owned business and has won awards for their customer service. Like with any big expenditure, look online, do some research and you will find they will give you a good price. I am a real customer, I just bought a 2015 Camry from them yesterday. More

During the vehicle shortage was able to get a Tacoma in 3 weeks. Was very easy and helpful with the salesman Leo. weeks. Was very easy and helpful with the salesman Leo. More

Peter and Tyler are such a good team!Peter was tied up Peter and Tyler are such a good team! Peter was tied up with a customer when I came for my 4 pm appointment, he ask Tyler to take care of me. He gave Peter and Tyler are such a good team! Peter was tied up with a customer when I came for my 4 pm appointment, he ask Tyler to take care of me. He gave me all the options I needed to decide. No pressure. Everyone was polite and nice. I’m happy with their service. I will absolutely recommend Classic Toyota to all my friends and family More

Kashif Mirza was great to work with, No games, Fast Efficient, Friendly, and he even went over several features of my new truck and got me started on the use of some of the apps...This place doesn't pl Efficient, Friendly, and he even went over several features of my new truck and got me started on the use of some of the apps...This place doesn't play around, your time is valuable, everything was great !!....Highly Recommended !!, I still can't believe from the time I called them about a Tacoma I built online, that they actually had one with even more features on the way to the dealership it only took 3 days total. They sent me the specs of the truck that was on the way, I took my truck in for an estimate to do a trade in, the new one arrived the next day but I could not get there until today to pick up my new truck. More

I worked with Miguel Saavedra to buy a new 4Runner he made the process very easy and hassle free. He kept me always in the loop of what was happening with the car and help me to get any documentation I n made the process very easy and hassle free. He kept me always in the loop of what was happening with the car and help me to get any documentation I need it for my loan. Very friendly and helpful I highly recommend Miguel to anyone who wants to have a great experience buying a Toyota. More

I recommend to go with Peter Lee! He goes above and beyond for his costumers. Peter was really helpful and kind. He will go above and beyond so that his customers walk out happy! (: Everyone in the beyond for his costumers. Peter was really helpful and kind. He will go above and beyond so that his customers walk out happy! (: Everyone in there was helpful. Great experience. More

I was at classic Toyota on 7th of July 2021 and purchased a 2021 highlander. Mr Miguel Saavedra was very helpful, polite and very professional towards my new car purchase. I will recommend him to anyone in f a 2021 highlander. Mr Miguel Saavedra was very helpful, polite and very professional towards my new car purchase. I will recommend him to anyone in future as well as my manager, sales staff and the staff who handed my car and key at the end after explaining about the new features of my new highlander. Thanks everyone at classic Toyota specially Miguel Saavedra for all your help and assistance with my new car purchase. More

Miguel was great to work within very polite and a genuinely nice guy. I’m loving my new Toyota rav4 hybrid!!! Thanks for the easy hassle free experience Miguel!! genuinely nice guy. I’m loving my new Toyota rav4 hybrid!!! Thanks for the easy hassle free experience Miguel!! More