Classic Toyota

The salesman and sales manager were first class, they did eveything possible to satisfy us. They followed thru, and so far we are evry satisfied. Time will tell when service comes into play. The salesman e eveything possible to satisfy us. They followed thru, and so far we are evry satisfied. Time will tell when service comes into play. The salesman explained all of the features in the car and helped us program all of the things neccessary More

Mike Manning went above and beyond when it came to selling me my first car. I had been driving a 2001 Toyota Echo for six years; it got me through high school and college. Now, having a full time job, selling me my first car. I had been driving a 2001 Toyota Echo for six years; it got me through high school and college. Now, having a full time job, I wanted to upgrade my car and have it under my name. My parents and grandmother have worked with Mike in the past and they were always pleased with his service. All it took was a phone call and Mike found a car that would work with my budget and was the kind of car I was looking for. I was able to get all the paper work and loan approval done over the phone and all it took was a quick trip to meet with Mike to fill out the rest of the paper work and pick up the car. Tony Skrtic helped me understand the paper work that came with my loan. He made sure I fully understood my payments and all that was included with my package before I left. I could tell that both Mike and Tony wanted to me to get the best out of my experience. Both helped me tremendously with this big step and payment. More

Very pleased with everything. The salesman really took his time and I did not feel pressured or rushed at all. Phil worked with me until I got the exact car I wanted at the price I could be comfortable his time and I did not feel pressured or rushed at all. Phil worked with me until I got the exact car I wanted at the price I could be comfortable with. I was also impressed with the follow up call I received the next day from Phil. I am a customer service manager for a large mfg firm so I understand the importance of making the customer satisfied, and Classic did a great job. I love my new car and will highy recommend Class and Phil to everyone I know. Thank you. More

Personable, attentive to customer requests, understanding and willingness to work for customer satisfaction. Very clean environment, friendly atmosphere, better vehicle selection. Not an overpriced dealers and willingness to work for customer satisfaction. Very clean environment, friendly atmosphere, better vehicle selection. Not an overpriced dealership. A+ Customer rating. Willing to recommend this dealership to anyone interested in purchasing a new or used certified vehicle. More

Jennifer was excellant. She was extremely friendly and knowledgeable. She was able to answer all our questions and guide us in the right direction as we were searching for our new car. She remembered & knowledgeable. She was able to answer all our questions and guide us in the right direction as we were searching for our new car. She remembered & greeted us each time we came in as we were in the looking process. Also, she was very friendly and respectful to my boys who were looking with me. She treated all of us top notch. We enjoyed coming back to Toyota to look because Jennifer was so nice and friendly to us compared to other sales reps from other dealers. Once we made the decision to purchase the Toyotal Highlander, Jennifer went above and beyond our expectations. We could not of asked for a better sales rep. She meet every need and answered every concern. She made us feel very comfortable in all the dealings. She gave 150% percent more than what we every expected to receive from a sales rep. When picking up the car Jennifer went thru every little detail for us. She helped program all the tecnical things and showed my boys how to work everything. She took the time to explain how each function worked and was very patient with all the questions we asked her. She never made us feel rushed. Jennifer also insured us that we could call her anytime if we had questions regarding the new car or any type of service we may need. She gave me her number, Tony's number and the service number plus she also followed up with phone calls. I will gladly recommend her to anyone I know looking for a new car. Tony was also excellant. We dealt with him only when doing the paperwork and he handled everything very proficiently. He was able to answer all our concerns. The paper work went very quickly and smoothly. It was a pleasant surprise. We originally were not planning on spending so much for a new car but in the end we felt the Toyota was worth it. It always would of been nice to get it for a few thousand less but overall we were happy with the purchase. This is our first time dealing with Toyotoa and so far we have been very happy. We are hopefully that our future experiences will run as nicely. Jennifer is a #1 sales rep and deserves to be recognized as one. Toyota should be proud to have her working for them. Karen Kuhn More

Mr. Manning and the staff at Classic gave me all the help and information I needed to select the right vehicle for my needs at a very reasonable price. After I selected a vehicle, he explained each of the op and information I needed to select the right vehicle for my needs at a very reasonable price. After I selected a vehicle, he explained each of the options and how to operate them. The entire process was smooth and stress free. More

Michelle and Frank made me feel very comfortable. Taking all the time that i needed, and answering all of my questions in detail. I told them up front that i was not able to make a decision that day, but all the time that i needed, and answering all of my questions in detail. I told them up front that i was not able to make a decision that day, but would do so the following week. Of course they wanted to close the deal, but i didn't feel pressured, which is one reason that i came back the following Monday to close the deal and drove home in my new Toyota Corrolla. More

I submitted online credit applications to more than one dealership, and Classic Toyota in Mentor was the first one to call me back and begin the new car process. I was called by Tony Skrtic who was profes dealership, and Classic Toyota in Mentor was the first one to call me back and begin the new car process. I was called by Tony Skrtic who was professional, friendly, and seemingly committed to getting me in a new car as quickly as possible. He was efficient without making me feel like he was rushing my paperwork just to get to the next person. The sales person I dealt with was Jennifer Skrtic, and she was great! As a single female in the new car market, I was hesitant and almost dreading having to deal with a salesman. Working with Jennifer Skrtic was so refreshing. She made me feel relaxed and comfortable, and I was very impressed with her knowledge and people skills. Overall, my experience there was top notch. I would recommend it to anyone I know, and will definitely go there in the future. More

Very pleasant experience overall. I have two small children and therefore I do not like to sit in showrooms forever waiting for sales reps and sales managers to determine pricing on cars. For the mos children and therefore I do not like to sit in showrooms forever waiting for sales reps and sales managers to determine pricing on cars. For the most part the sales team were accommodating as I was only there for an hour and a half. Maybe it's a sales technique, but, I'd love to get in and get out. You financing guy was great and had all the paperwork ready and it only took fifteen minutes. Nick is young and needs some experience dealing with affluent customers. More

This makes my 3rd new vehicle purchased from Classic Toyota. I have been treated good in the past and like the service I get from the service dept. Toyota still is the vehicle to beat. The people at Toyota. I have been treated good in the past and like the service I get from the service dept. Toyota still is the vehicle to beat. The people at Classic Toyota are friendly and courteous and make you feel welcome. More