Classic Toyota

Very pleased with everything. The salesman really took his time and I did not feel pressured or rushed at all. Phil worked with me until I got the exact car I wanted at the price I could be comfortable his time and I did not feel pressured or rushed at all. Phil worked with me until I got the exact car I wanted at the price I could be comfortable with. I was also impressed with the follow up call I received the next day from Phil. I am a customer service manager for a large mfg firm so I understand the importance of making the customer satisfied, and Classic did a great job. I love my new car and will highy recommend Class and Phil to everyone I know. Thank you. More

Personable, attentive to customer requests, understanding and willingness to work for customer satisfaction. Very clean environment, friendly atmosphere, better vehicle selection. Not an overpriced dealers and willingness to work for customer satisfaction. Very clean environment, friendly atmosphere, better vehicle selection. Not an overpriced dealership. A+ Customer rating. Willing to recommend this dealership to anyone interested in purchasing a new or used certified vehicle. More

Jennifer was excellant. She was extremely friendly and knowledgeable. She was able to answer all our questions and guide us in the right direction as we were searching for our new car. She remembered & knowledgeable. She was able to answer all our questions and guide us in the right direction as we were searching for our new car. She remembered & greeted us each time we came in as we were in the looking process. Also, she was very friendly and respectful to my boys who were looking with me. She treated all of us top notch. We enjoyed coming back to Toyota to look because Jennifer was so nice and friendly to us compared to other sales reps from other dealers. Once we made the decision to purchase the Toyotal Highlander, Jennifer went above and beyond our expectations. We could not of asked for a better sales rep. She meet every need and answered every concern. She made us feel very comfortable in all the dealings. She gave 150% percent more than what we every expected to receive from a sales rep. When picking up the car Jennifer went thru every little detail for us. She helped program all the tecnical things and showed my boys how to work everything. She took the time to explain how each function worked and was very patient with all the questions we asked her. She never made us feel rushed. Jennifer also insured us that we could call her anytime if we had questions regarding the new car or any type of service we may need. She gave me her number, Tony's number and the service number plus she also followed up with phone calls. I will gladly recommend her to anyone I know looking for a new car. Tony was also excellant. We dealt with him only when doing the paperwork and he handled everything very proficiently. He was able to answer all our concerns. The paper work went very quickly and smoothly. It was a pleasant surprise. We originally were not planning on spending so much for a new car but in the end we felt the Toyota was worth it. It always would of been nice to get it for a few thousand less but overall we were happy with the purchase. This is our first time dealing with Toyotoa and so far we have been very happy. We are hopefully that our future experiences will run as nicely. Jennifer is a #1 sales rep and deserves to be recognized as one. Toyota should be proud to have her working for them. Karen Kuhn More

Mr. Manning and the staff at Classic gave me all the help and information I needed to select the right vehicle for my needs at a very reasonable price. After I selected a vehicle, he explained each of the op and information I needed to select the right vehicle for my needs at a very reasonable price. After I selected a vehicle, he explained each of the options and how to operate them. The entire process was smooth and stress free. More

Michelle and Frank made me feel very comfortable. Taking all the time that i needed, and answering all of my questions in detail. I told them up front that i was not able to make a decision that day, but all the time that i needed, and answering all of my questions in detail. I told them up front that i was not able to make a decision that day, but would do so the following week. Of course they wanted to close the deal, but i didn't feel pressured, which is one reason that i came back the following Monday to close the deal and drove home in my new Toyota Corrolla. More

I submitted online credit applications to more than one dealership, and Classic Toyota in Mentor was the first one to call me back and begin the new car process. I was called by Tony Skrtic who was profes dealership, and Classic Toyota in Mentor was the first one to call me back and begin the new car process. I was called by Tony Skrtic who was professional, friendly, and seemingly committed to getting me in a new car as quickly as possible. He was efficient without making me feel like he was rushing my paperwork just to get to the next person. The sales person I dealt with was Jennifer Skrtic, and she was great! As a single female in the new car market, I was hesitant and almost dreading having to deal with a salesman. Working with Jennifer Skrtic was so refreshing. She made me feel relaxed and comfortable, and I was very impressed with her knowledge and people skills. Overall, my experience there was top notch. I would recommend it to anyone I know, and will definitely go there in the future. More

Very pleasant experience overall. I have two small children and therefore I do not like to sit in showrooms forever waiting for sales reps and sales managers to determine pricing on cars. For the mos children and therefore I do not like to sit in showrooms forever waiting for sales reps and sales managers to determine pricing on cars. For the most part the sales team were accommodating as I was only there for an hour and a half. Maybe it's a sales technique, but, I'd love to get in and get out. You financing guy was great and had all the paperwork ready and it only took fifteen minutes. Nick is young and needs some experience dealing with affluent customers. More

This makes my 3rd new vehicle purchased from Classic Toyota. I have been treated good in the past and like the service I get from the service dept. Toyota still is the vehicle to beat. The people at Toyota. I have been treated good in the past and like the service I get from the service dept. Toyota still is the vehicle to beat. The people at Classic Toyota are friendly and courteous and make you feel welcome. More

Zack is one of the newest members of the sales team at Classic but you would not have known this had he not disclosed the information to me. He was very informative and quickly got back to me with any ou Classic but you would not have known this had he not disclosed the information to me. He was very informative and quickly got back to me with any outstanding answers he could not initially answer. The personal touch with the two cards sent from Zack was refreshing as this is often missed in today's world. It was also a pleasure working with Frank in finance. He truly wanted to do right by the customer with giving optional financing to ensure every opportunity is made available to your customers. Nice work! This is my first Toyota and I have to be honest that in the beginning of this year I would not have even considered being a Toyota owner. With the loyalty that Toyota has provided to their customers as a whole to ensure safety and service is their core business I decided to "at least" take the Venza for a test drive. I feel Classic has the same loyatly that Toyota is portraying with continued efforts of customer service. Kind Regards, Sheri Wright More

I have been using this Toyota location for a very long time. (I do not even recall the length because it's been so long. It could be over 20 years.) Everyone is always helpful and friendly. The whole fac time. (I do not even recall the length because it's been so long. It could be over 20 years.) Everyone is always helpful and friendly. The whole facility is always very clean and welcoming. I really have no complaints. Thanks for being there for me. More