Classic Toyota
Mentor, OH
Filter Reviews by Keyword
By Type
Showing 597 reviews
Poor Service Quality I have been using this service department for many years and I finally decided to start using another service repair shop as I have found the quality I have been using this service department for many years and I finally decided to start using another service repair shop as I have found the quality of care for my car has been progressively and quickly decreasing. Its pathetic and frustrating how I gave them several chances for a couple minor problems and finally gave up as the final straw was not bolting down the air filter cover properly-they are they only ones I brought my car to so it could only be them...seriously? Talk about not finishing the job properly (other examples: not putting back my glove compartment box properly and I have to return another day, not reprogramming the dash after oil has been changed...). I also finally had it when as a woman coming in alone without a man makes it look like we can get taken advantage of? One of your guys obviously kept looking for a ring several times when I came in to the shop-how about living in this century where a woman can come in alone and actually get the proper care for her car without having to have a man with her to be sure it's done properly? More
Hassle free experience Everyone at Classic worked to make my purchase of a new vehicle and trading in my old one as easy as it could possibly be. Everyone at Classic worked to make my purchase of a new vehicle and trading in my old one as easy as it could possibly be. More
Best expirance Very nice people we been customers of classic toyota for many years and wouldn't go anywhere else .Very professional I hardly recommend this dealer to Very nice people we been customers of classic toyota for many years and wouldn't go anywhere else .Very professional I hardly recommend this dealer to everyone More
Wonderful Great dealership everyone was very friendly. Loving my new Toyota Rav4.differently come back in the future. Telling family and friends to come there C Great dealership everyone was very friendly. Loving my new Toyota Rav4.differently come back in the future. Telling family and friends to come there Classic Toyota im mentor. More
Relavent Friendly, courteous, knowledgeable and very helpful. Would return to this dealership in the future to pursue purchases and recommend them to friends a Friendly, courteous, knowledgeable and very helpful. Would return to this dealership in the future to pursue purchases and recommend them to friends and family members. More
Knowledgeable, Friendly, Competitive and Easy to Work With Classic Toyota had the vehicle that I wanted, on the lot, and ready for me to drive. They were willing to get any other color that was available. An Classic Toyota had the vehicle that I wanted, on the lot, and ready for me to drive. They were willing to get any other color that was available. Another Toyota dealership made an offer with some better terms and Classic Toyota matched or bettered those terms with absolutely no hassle. Based on some research, I feel that their offer for my trade-in was reasonable. The salesperson was available at the time of my appointment and was knowledgeable about the vehicle of my choice. After I decided on the vehicle, options and color, Classic Toyota obtained one within a day and it was ready for me to drive. I met several other members of the Classic Toyota staff that I would be interacting with over the course of my ownership. I had a concern about meeting with the finance guy before meeting him but he explained everything so that I understood and there was no heavy pressure to buy add-ons to the vehicle lease. Before leaving, I met with the assistant service manager to discuss a few questions and servicing. More
New leased car Our salesman Joel Gazella and Brianna from the finance dept. went above and beyond. They made sure everything was right, were very friendly, and I hav Our salesman Joel Gazella and Brianna from the finance dept. went above and beyond. They made sure everything was right, were very friendly, and I have to say it's the quickest service ever! More
Awesome buying experience! We purchased a 2017 Corolla iM today. Easiest car purchase I have ever made. From test drive to driving off the lot nothing could have been smoother. We purchased a 2017 Corolla iM today. Easiest car purchase I have ever made. From test drive to driving off the lot nothing could have been smoother. Anthony was awesome in explaining all the new technology and even synced my iPhone for hands free calls. Zach was awesome on the finance end as well. He made the purchase not so traumatic. For us there will be nothing but Toyota in our future. Anthony we will look for you when we come for the second vehicle in the next few months! More
Great service Salesman Brandon was extremely helpful when picking out our new Toyota Highlander. We couldn't be happier with our purchase, and he made the car shop Salesman Brandon was extremely helpful when picking out our new Toyota Highlander. We couldn't be happier with our purchase, and he made the car shopping experience easy and painless. We highly recommend Brandon and this dealership! More
Very professional Salesman Mario was outstanding to deal with. Took time explaining to my wife how all the controls worked on Rav 4 that we purchased. New Rav hybrid ha Salesman Mario was outstanding to deal with. Took time explaining to my wife how all the controls worked on Rav 4 that we purchased. New Rav hybrid had completely different screens and different buttons on vehicle that was replaced. Mario took the time to make sure that my wife was comfortable with seat position and that adjustable steering wheel was where my wife felt comfortable to drive. Very nice that dealership has a person (Cheryl) that contacted our insurance company supplying all the necessary details on new vehicle allowing us to drive the new vehicle with proper insurance coverage. Hassle free! More