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Classic Toyota Hampton
Hampton, VA
115 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 115 reviews
April 21, 2021
If my vehicle broke down directly in front of Priority Toyota Hampton where I purchased it I would still call a tow truck to take my car elsewhere to be serviced. They can’t do ANYTHING for me, not even a Toyota Hampton where I purchased it I would still call a tow truck to take my car elsewhere to be serviced. They can’t do ANYTHING for me, not even a free service! The service department communication is horrible and I completely have ZERO trust in them. I DO NOT AND WILL NOT RECOMMEND. There’s no integrity. Don’t leave your car with these people. More
by Keish703
Employees Worked With
John Burkett
February 07, 2021
If you are ever assigned Lamar, just ask someone else. Very unpleasant experience visiting Priority Toyota Hampton. He maintained an attitude the entire time. Far better experience talking to the sales Very unpleasant experience visiting Priority Toyota Hampton. He maintained an attitude the entire time. Far better experience talking to the sales manager. More
by tresplatos
Employees Worked With
Lamar
November 02, 2020
Wish I could rate this dealership with NO STARS!! Just bought a Toyota from them and a cheep plastic part fell off the NEW vehicle. When I went there to get it rectified, they made up excuses like - some bought a Toyota from them and a cheep plastic part fell off the NEW vehicle. When I went there to get it rectified, they made up excuses like - someone stole the part or you were in an accident! I was not in any accident and my vehicle is garaged all the time I'm at home and I no longer work. The virus keeps me from Mall parking lots. The vehicle was not in an accident - and has been kept safe. The only acceptable reason the part is missing is that it was improperly installed or deficient from the start. They refused to replace it - now I have to go out and and spent more money on a supposed "NEW CAR". Extremely bad Customer Service - ESECIALLY CHRISTIAN COLBERT - once the Vehicle is bought! More
by Disappointed
Employees Worked With
Christian Colbert
October 17, 2020
Recently got a oil change from the local Priority Toyota in Hampton. I set my appointment at 10:15am and waited over 2+ hours to get a routine oil change. I believe an hour is reasonable but what is the poi in Hampton. I set my appointment at 10:15am and waited over 2+ hours to get a routine oil change. I believe an hour is reasonable but what is the point of setting an appointment if you’re going to be waiting over 2+ hours for a routine oil change. The amount of customers in and out were moving fairly quickly but I just didn’t understand what took so long. It wasn’t what I expected and if that was the case, at least give a warning or heads up that the wait time can be longer so I can readjust my travel arrangements. Then after 2 hours I went to another service member and found out my car was done but never came to tell me. I walk by the service member I first worked with standing there doing nothing....I’m not too please with the customer service and keep that in mind when you bring your business here. More
by Kevint0003
Employees Worked With
No Name Tag
September 08, 2020
Worst experience I’ve had buying a car. I bought the car on Saturday and went back Sunday to stop the deal and they just lied and wouldn’t help at all. Once you buy a car from them they don’t give a xxxx ab on Saturday and went back Sunday to stop the deal and they just lied and wouldn’t help at all. Once you buy a car from them they don’t give a xxxx about you. Very unprofessional. Pops rating More
by Jeff.simmons16
March 06, 2020
The service was great! I was kept informed through the appointment. I dropped my car off for the service and they completed the service in a timely manner. Everyone was very professional. appointment. I dropped my car off for the service and they completed the service in a timely manner. Everyone was very professional. More
by Georgie E
Employees Worked With
John Burkett
February 21, 2020
Have bought 2 Forerunners since 2016 persuaded my daughter to buy from them I am so sorry! They are not true to their word Not again ! daughter to buy from them I am so sorry! They are not true to their word Not again ! More
by Mr. Franks
Employees Worked With
Crook Squad , Christian Colbert, Corey Anderson, Kerry Law, Jim Germain
January 16, 2020
Annual Virginia Inspection and Servicing The service department is outstanding. From the time you turn over the car until time to drive out, they are warm and friendly. They kept me informed The service department is outstanding. From the time you turn over the car until time to drive out, they are warm and friendly. They kept me informed on the servicing requirements and progress to completion. The waiting area is neat and clean and well maintained. The service manager welcomed me to the dealership via text and followed up the day after to see if I had any concerns. I will continue to make Priority Toyota my choice for all servicing needs on my 2018 Toyota Corolla. More
by tjlyon1
Employees Worked With
John Burkett
November 02, 2019
Tom Dorman and Fafham were excellent to deal with. Made our experience so easy. Came in was there for a few hours and put into 2 new vehicles. Can wait to try out the Priorities for life. our experience so easy. Came in was there for a few hours and put into 2 new vehicles. Can wait to try out the Priorities for life. More
by Stefdug81613
Employees Worked With
Farhan Mughal, Tom Dorman
October 18, 2019
After Sale Customer Service Severely Lacking Bought a car in June and Priority Toyota Hampton still has not filed the title with the DMV. After repeated calls and visits, still hasn't been done. Bought a car in June and Priority Toyota Hampton still has not filed the title with the DMV. After repeated calls and visits, still hasn't been done. Be very careful with Priority Toyota Hampton. More
by Chris
Employees Worked With
Celene
