Classic Subaru of Atlanta
Atlanta, GA
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I recently visited Classic Cadillac & Subaru to purchase a new vehicle and it was one of the MOST pleasant experiences at a dealership I've ever had! The general sales mgr; Eric Fritsch was very kn purchase a new vehicle and it was one of the MOST pleasant experiences at a dealership I've ever had! The general sales mgr; Eric Fritsch was very knowledgeable about the vehicle I was purchasing and assisted in every step of the way to ensure I was satisfied. There were no "pushy" sales pitches or attempts to sell me something I didn't need or want, which was very refreshing.I actually felt like the staff cared about me and wanted my business. I am a very happy customer and intend to continue to purchase vehicles from Eric, Mike and the staff with Classic Cadillac!! More
We had a wonderful experience purchasing a new Subaru Outback here. Mike and Eric were friendly and easy to work with. They were willing to help us meet our price point without adding any stress to the e Outback here. Mike and Eric were friendly and easy to work with. They were willing to help us meet our price point without adding any stress to the experience. I would definitely recommend this dealership! More
Eric and Robert were extremely friendly, helpful and above all professional. We arrived very late to the dealership and both (patiently) stayed extremely late to make sure we were taken care of, and wer above all professional. We arrived very late to the dealership and both (patiently) stayed extremely late to make sure we were taken care of, and were happy with our purchase. They answered all of our questions, gave us a lot of good information and made the sale as low pressure as is possible. I would highly recommend that you should not only buy a Subaru, (which you should) but that you should buy it from them, even if they aren't the closest Subaru dealership to you. More
My wife and I began looking for a car early last year and were very put off by the old Sales Manager, Jay. I left a negative review on Google as he had a very old school style, e.g., "are you going to buy it were very put off by the old Sales Manager, Jay. I left a negative review on Google as he had a very old school style, e.g., "are you going to buy it or not?" giving us a hard time about test driving, etc., which in this day and age with the economy as it was is completely unacceptable. Mike Mizzi was the sales person we were working with from the beginning and he left a message a few months after our less than positive experience, welcoming us to return and encouraging us to keep the door open, so to speak. We were reluctant but eventually returned and purchased a vehicle from Mike. Jay left shortly after and was replaced by Eric, who my wife and I later met one evening when we came in late to look at a vehicle. I can honestly say that the difference between Jay and Eric is incredible. It's one thing to give a customer a positive experience when you're starting from neutral, with no exposure to the customer. It's a whole different story to take a customer who has already had a negative experience and is reluctant and turn it into an extremely positive one. If you're on the fence about this dealership because of the shortcomings of the previous Sales Manager on the Subaru side of the house, don't take my word for it. I wouldn't if I were you. You don't know me and this is the internet, after all. What I would do, and what I would encourage you to do, is spend 30-60 seconds from the time you meet the new Sales Manager and pay attention to how you're treated. You'll be pleasantly surprised. More
I visited Classic Subaru to test-drive the Subaru Outback. I was not certain I liked it at first because it seemed a little smaller than what I was used to driving, but after seeing a couple of diff Outback. I was not certain I liked it at first because it seemed a little smaller than what I was used to driving, but after seeing a couple of different ones and comparing available options/packages, hearing about the safety features, gas mileage, etc. I ended up loving the vehicle. Mr. Fritsch and Ms. Richardson-Mack were completely helpful and offered a buying experience I have never witnessed in all the years I've been buying cars! There was no high-pressure sales pitch, they were very respectful, helpful, and knowledgable. It was nice to be treated the way we were during this purchase as opposed to the traditional small town dealerships I have been used to in the past, which consisted of high pressure and a sole focus on making the sale. Classic Subaru looks out for their customer before the sale, during, and after which is very important when looking for a vehicle to keep long-term. The vehicle has impressed me very much -- the comfort is amazing as I drive about 80 miles per day for my job, the gas mileage is incredible (it is averaging between 26-29 mpg) (the only vehicle i have ever purchased that gets what the sticker advertises and what the salespeople tell you, as opposed to less). I feel very safe in the car and am overall pleased 100%. THANK YOU! More
Everyone at Classic Cadillac and Subaru was very helpful. They helped me to find the car that I wanted and helped me with the numerous paperwork and details along the way. I would highly recommend this deale They helped me to find the car that I wanted and helped me with the numerous paperwork and details along the way. I would highly recommend this dealership! More
I have owned Subaru cars in the past, but my last car was not a Subaru. Even though the last car I owned was a good car and served my needs well, I was constantly comparing it to my previous car, a Subaru O not a Subaru. Even though the last car I owned was a good car and served my needs well, I was constantly comparing it to my previous car, a Subaru Outback. I saw an ad for the new Cross trek and test drove it at another dealership before deciding that it was not a good fit for me. The positive here was that I realized I was ready to get back to an Outback. I started doing some internet research and found the Outback I wanted as an internet special at Atlanta Classic for an awesome deal. Even though this is not an ideal location for me, the friendliness and knowledge of the staff was as much of a selling point as the car. Since I had come to Atlanta Classic for service with my last Outback, it was an easy decision to return. Everyone at Atlanta Classic that I have come in contact with has gone out of their way to be sure that I am satisfied and comfortable and that any questions/concerns that I might have are quickly addressed and resolved. Trina, my salesperson, was extremely helpful and friendly and made the whole experience for me effortless and smooth. More
I was pleased to encounter a saleswoman who did not pressure me, nor did she smoother me with a sales pitch. She was very friendly, kind, caring, and helpful. Thanks Mrs. Richardson-Mack pressure me, nor did she smoother me with a sales pitch. She was very friendly, kind, caring, and helpful. Thanks Mrs. Richardson-Mack More
I went there looking for a new Subaru Outback, and to say that their customer service was lacking would be an understatement. It was appalling! The person I initially talked with was fine, but I once I start that their customer service was lacking would be an understatement. It was appalling! The person I initially talked with was fine, but I once I started talking to their manager (a guy named Jay) it all started going downhill. He was extremely rude, and was trying to use pressure tactics to get me to order the car on the same day - this to the point of being insulting. Talk about the guts on that guy dissing off a potential customer. Not mention their prices were significantly higher than other dealers. My advice is - spare yourself the trouble and time, and go to another dealer if you are looking for a Subaru. There are several good ones in the Atlanta area with much better service and prices. Avoid this like the plague! More
Great job! Herbert KNEW his Subaru's! Owner of the Dealership came by and say "hello" and helped us out and followed up!!!!!!!!! Great follow up with services...THESE GUYS ROCK and the really under Dealership came by and say "hello" and helped us out and followed up!!!!!!!!! Great follow up with services...THESE GUYS ROCK and the really understand customer service! I would highly recommend this dealer... More