Classic Nissan of Sanford

Price Change and Dishonesty Made a visit on 10/29/14 to Crossroads Nissan of Sanford around 2 pm. I was outside for 10 minutes or so (expecting a sales person) but no one came o Made a visit on 10/29/14 to Crossroads Nissan of Sanford around 2 pm. I was outside for 10 minutes or so (expecting a sales person) but no one came out to speak. I thought this was odd, but this is not a big deal to me, so I went inside to look at a Nissan Pro 4x that was in the showroom. After about 5 minutes of opening the door on the show room truck and sitting inside to view the controls and interior with no one coming over to speak I went to desk at the front window (which had 4 guys chatting by the way) and ask a one of the gentlemen to help me with a test drive. It by chance was the finance person (Wade) and he was nice enough to set me up with the test drive. I enjoyed the truck (have been researching this truck for several weeks and taken a couple of test drives at other dealerships) and negotiated what Wade called was his best out the door price. I informed Wade I had one other comparison to make and if the price at the other dealership was not considerably lower than his I would purchase my truck at Crossroads. I visited the other dealer and although they were $250 lower in cost than Crossroads, I decided to return to Crossroads due to the following: 1. The comparison dealer increased their price by about $700 vs what they sent me in their best out the door price when we spoke last 2. The comparison dealers facilities were quite poor 3. The comparison dealers personnel were not very friendly at all When I informed Wade that I was back to purchase his truck as I had indicated on the previous day I was very sad to learn that he had INCREASED his price by $1,400. His explanation was that he had mistakenly thought on the previous day that as a former Goodyear employee I was eligible for a $1400 discount. Based on this information above (which is all 100% accurate) I would highly recommend purchasing your car or truck anywhere but Crossroads Nissan. I can't begin to tell you how disappointed I am that we live in a world where people do this on a daily basis and consider it acceptable. In all of my travels around the world from China to Mongolia it is considered an acceptable business practice to lie to someone..... I sincerely hope our society never accepts this practice like Sanford Nissan does. I will purchase this style and model truck, but NOT AT SANFORD NISSAN due to their dishonest personnel. More

After the sale, you won't get the service. Let me share with you the experience I have had with Crossroads Nissan of Sanford. We bought our 2012 Nissan Quest in January 2013. At the time it was Let me share with you the experience I have had with Crossroads Nissan of Sanford. We bought our 2012 Nissan Quest in January 2013. At the time it was a good deal and we really liked the vehicle. All the staff seemed nice and helpful, but later we came to the conclusion that it was just to make the sale. Twenty-five days after our purchase I realized that our 30 day tags are to expire in 5 days. We had not received or been contacted about our license plate at that point. After calling to ask about it, I was told that they would check into it. The next day, I was called back to be told that the inspection was never done so they weren't able to apply for the plates yet. This was the first evidence that once the sale is done, their customers fall off the face of the Earth to you. There is no reason that it should of took me calling 5 days before the tags expire to find out you couldn't apply for the tags yet. I live about an hour away so I had to make a trip there to wait for a couple hours to get the inspection that SHOULD of been done when the van was bought. Then, roughly two weeks after my 30 day tags expired I received my actual license plate. Next, about a week after that while driving to a friends house our van randomly turned off and left us stuck on the side of the road. I called their service department and they asked me to call the roadside assistance line. About 2 hours later a tow truck was there and took the van to our local Nissan dealership here in town. I had to wait till the next morning to call to find out what was going on since they were already closed. That night I did so research online to see if it had happen to anyone else. It had, but most of everything I saw was from mid-2012 and a recall had fixed the issue from that point. The next morning I called our local dealership to see what was going on. They said they wouldn't be able to get to it till later that afternoon and since it was Saturday it may not be till Monday. I needed a car at that point...they said they couldn't give a loaner because they didn't know if it was something that I did or because it was something wrong with the vehicle itself. He suggested calling Crossroads Nissan. So, I did. I explained what happened and that I thought that it could be the recall from mid-2012. At that point, the service person on the line got rude with me and said that I didn't know what I was talking about because the recall would of been done before the van even left the dealership. So, no loaner vehicle and I was stuck at home waiting....luckily, late Saturday afternoon I got a call back and they were able to make room to look at it. Sure enough, to their surprise and mine, the recall was never done on the vehicle. This was the second evidence that once the sale is done, their customers fall off the face of the Earth. That recall should of been done before it ever left the lot after I purchased it. Even then, it should of been caught when they looked at it to do the (a month late) inspection on it. Instead, due to lack of not going over a check list, our family was stuck on the side of the road for over 2 hours...thanks for that. Now, let's fast forward about almost a year. It's time to get an inspection on the vehicle. I have less than 11,000 miles on it, and they tell me that they can't pass it since the tires are to the point of showing wires. What? The van is only a year old, and less than 11,000 miles, that can't be right. I took it to you guys and you said that the tires needed to be replaced and that the alignment is off. I have a 2010 Ford Escape that has never needed an alignment, and had a 2000 Jeep Grand Cherokee that has only needed an alignment twice in the 12 years I had it. After a year, I needed an alignment. Plus, isn't that something that should of been caught on one of the oil changes I got too? Instead, you they decided that you would "help me out" and not charge me the alignment if I bought the 2 tires that were in dire need of changing. Thanks....I'm glad that you realized the cars you sale are crap and don't even want to look at why the alignment fell off that fast. I was told, "It just happens, I doubt anything is wrong with the van." And just so you know, I have had to get another alignment since then about two months ago. Thanks for checking the van out for me and making sure nothing is wrong. That's the third evidence that we again fall off the face of the Earth. At this point, I am ready to drive this van off a cliff. I am fed up with Nissan, and with Nissan of Sanford. TL;DR - After the sale, you won't get the service. More

Ask for George Perez! We had the best experience we have ever had in buying a car at Crossroads Nissan of Sanford via George Perez! He was friendly, polite, not pushy in th We had the best experience we have ever had in buying a car at Crossroads Nissan of Sanford via George Perez! He was friendly, polite, not pushy in the slightest which helped greatly helped us to get the vehicle that would meet our needs. Really one of the best salesman we have ever encountered... highly recommend Crossroads Nissan of Sanford and and ask for George! More

Happiness The best experience by far, George was friendly, polite and great and easy to work with. Did not feel pushed or obligated to do anything, they worked The best experience by far, George was friendly, polite and great and easy to work with. Did not feel pushed or obligated to do anything, they worked with us and not feel like we had to work with them. If you need a new or used car go see George he is the guy to see More

George is awesome! George is a great salesman. Very friendly, not pushy, and really helps you to get a great deal. He was very prompt with both phone calls and emails. I George is a great salesman. Very friendly, not pushy, and really helps you to get a great deal. He was very prompt with both phone calls and emails. I highly recommend working with George, you'll be in great hands if you do! More

Front end alignment I brought my sons truck to crossroads nissan of Sanford ,for a front end alignment , couldn't talk better about my relationship with them !! Ty Lori f I brought my sons truck to crossroads nissan of Sanford ,for a front end alignment , couldn't talk better about my relationship with them !! Ty Lori for all your help . More

was a nice, no preasure deal We went to Crossroads Nissan of Sanford and bought a New Frontier, and from the Sales associate to the finance and paper work all was an enjoyable exp We went to Crossroads Nissan of Sanford and bought a New Frontier, and from the Sales associate to the finance and paper work all was an enjoyable experience. My wife and I looked at about 6 trucks bouncing from used to new to used and then back again to new and Will was very cooperative with a smile and good information on the vehicles we viewed. the General Manager Dmitri and Sales Manager Keith work hard to get us the best deal they could get and when we said the payments would not fit our budget they went the extra mile to work on the banks and the #'s and made it so the payment would. Thank you guys all of you, and as for Kelly Paper work was a breeze with her, and I didn't mind signing 100 different documents. Again thank you all and when it time for wife to get a new Versa we will return. More

New vehicle purchase with trade-in. We've had great experiences with Nissan and have purchased vehicles at the Crossroads Nissan Dealership before. The management and staff are superb. We've had great experiences with Nissan and have purchased vehicles at the Crossroads Nissan Dealership before. The management and staff are superb. They're knowledgeable, accommodating, and very easy to work with. The general manager, Dmitri Kazanski, is a true professional in every way. Greg Brockington and Kristi Setzer were excellent and helped us get exactly what we wanted quickly and without any hassles. The sales manager, Keith Molkenthin, took the extra time to explain the trade-in values and gave us a great rate. And the finance director, Kelley Stewart, truly is "Wonder Woman"! We highly recommend this dealership. More

Kristi and Beth were very helpful in providing help and information when I contacted them about my need to purchase a car. They answered my questions and assisted me through the entire process. Their fri information when I contacted them about my need to purchase a car. They answered my questions and assisted me through the entire process. Their friendliness and help made me want to purchase from them. Thank you for everything! Love my Nissan! More

Jeff was awesome to work with. He listen to what I wanted and showed us around the lot. He was so kind to me and my husband. Crossroad is lucky to have him.I went home with car I love. and showed us around the lot. He was so kind to me and my husband. Crossroad is lucky to have him.I went home with car I love. More