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Classic Nissan Newport News

Newport News, VA

3.5
505 Reviews

12925 Jefferson Ave

Newport News, VA

23608

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Showing 505 reviews

December 11, 2016

Everything was wonderful!! Priority Nissan really helped me!! The staff was very courteous and professional towards me. They were there for me and cared about what I wanted More

by talesha finney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Figueroa
December 09, 2016

Don't get what you paid for. I have a 2011 Nissan Murano in which I purchased along with the platinum maintenance plan, there has been problem after problem when getting my vehicl More

by BLP17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kenny Lee
Dec 13, 2016 -

Classic Nissan Newport News responded

Excellent customer service is our top Priority here at Priority Nissan Newport News. That’s why we are so sorry to hear about your experience. Our No. 1 goal is to make our customers feel valued and taken care of, and you clearly did not. We sincerely apologize for the miscommunication of your service plan. We will discuss your experience internally and use it as an example to improve for the future. We hope your next experience with Priority is a better one. Thank you for your feedback.

December 09, 2016

Best Dealership This was our second time purchasing a vehicle from Priority Nissan in 3 months. We thought our first experience was great. The second trip exeeded o More

by cj2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Figueroa
December 03, 2016

The Best Service I Have EVER received at a Car Dealership I read all the reviews prior to meeting Mr. John Figueroa and I can honestly say, I would have to agree with the excellent service I received on today More

by hamlinsl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maggie Titus , John Figueroa
December 02, 2016

Very pleased My husband and I live in Richmond and we were going through bankruptcy. We received one of John Figueroa's flyers and contacted him. We went there as More

by VonnieE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Figueroa
November 30, 2016

Family Atmosphere I must say that Mr. Gilliam and his team, Mr. Mike and Ms. Tamesha, made my buying experience fun. This was a first, for me. They were patient, inform More

by A. White
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Gilliam and his team
November 25, 2016

My buying experience I must say that my experience with Jewelle and Priority Nissan of Newport News was Fabulous!!! They really know how to make you feel like family! More

by Bertiebert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jewelle George
November 19, 2016

Miracle Workers I like to take this opportunity to thank Brenda Sternberg and Brian (Finance)for helping get into the vehicle that I wanted. They were very personal, More

by Elisheva7mjj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenda Sternberg, Brian
November 18, 2016

Service at the shop. The worst ever. Took car in for oil change. Was called a liar due to service advisor being incompetent. Do not go here. These people saw my car and didn't fix 2 open More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rachael service advisor. Mr Lee.
Nov 28, 2016 -

Classic Nissan Newport News responded

Dear Jeff, we at Priority make it a point to be at the forefront of all manufacturer recalls. In your experience our service department representatives were not and we sincerely apologize. We can assure you that we have addressed the matter internally and will use your experience to improve our procedures to ensure that this never happens to you or any other customer again. We thank you for your feedback and hope that your next visit with us is a much better one.

November 16, 2016

"Extremely Satisfied" I had a great experience at Nissan Priority John Figueroa was very nice and very very professional. My credit was not so great and he assured me h More

by Shaka2476
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Figueroa
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