Classic Nissan Newport News

just bad my salesman ( prashad Pithford was wonderful, but when it came time to close the deal, mike was just horrible, my husband and just walked out very di my salesman ( prashad Pithford was wonderful, but when it came time to close the deal, mike was just horrible, my husband and just walked out very dissatisfied. please call me at 757 9213237 More

Very poor after the sale customer service On 12/17 my wife and I purchased a used 2013 Nissan Pathfinder from Priority Nissan in Newport News. Due to the standard sales BS it was 9:00pm before On 12/17 my wife and I purchased a used 2013 Nissan Pathfinder from Priority Nissan in Newport News. Due to the standard sales BS it was 9:00pm before the deal was done (We came into the dealership about 4:30 that afternoon.)there was no one around to clean and prep the vehicle for delivery. We were assured by our salesmen, Andrew Chu, if we brought the vehicle back next week they would take care of it for us. I called Andrew on Monday, 12/19, and told him my wife would be bringing the car in on Wednesday morning(12/21) and he assured me they would take care of it. I called him back on Tuesday and since he was out spoke with Keith Dennis, Gen. Mgr., and confirmed with him she would not need an appointment. He stated she would not need an appointment and since he was going to be out on Wednesday he would talk with Sam, Sales Manager,and make sure he was aware of what needed to be done to the vehicle. My wife takes the vehicle in on Wednesday morning(12/21) and talks with Sam who gives her the deer in the headlights look because he didn't have a clue as to what she was there for. He eventually tells her he will take care of it and she goes to wait in their waiting area where she spends about an hour and 1/2 until she is told there are four other vehicles ahead of her. She informs them she has another appointment and they make no effort to try and get the car done for her so she leaves. I then went online and made an appointment to have the car detailed on Friday 12/23 at 9:00am. I arrived at the dealership at approximately 8:45 am and approach the service desk of Heather the service writer assigned for my appointment. She is busy doing something on her computer so I stand there for several minutes without any acknowledgement while she completes whatever it was that was more important than the customer who is in front of her. She finishes what she was doing and ask my name and what the car was in for. I explained I was bringing the car in to have it detailed. During this conversation, another employee overhears us and says she knows what needs to be done and she will take care of it. Heather goes back to whatever and I track down Keith Dennis and tell him how I would like to be able to recommend Priority Nissan to my friends and family, but at this point I'm disappointed at the service we have received. (Hint here, you got another chance to fix this.) He apologizes for the miscommunication and assures me the car will be taken care of and we will receive a full tank of gas for our trouble. Feeling somewhat confident the car is in good hands I retreat to the waiting area.where I sit for about an hours or so. Keith finally comes in and says the car will be brought around in a few minutes so I go outside and wait for the car. They finally bring the car out and I go over to find the rear quarter panel is still dirty and it hasn't been dried. I walk back inside to find someone and one of the other sale managers, Tom, asked me what the problem was and I tell him the car is still dirty and hasn't been dried or properly vacuumed. He has one of the prep guys come out and dry off the car, but he doesn't make any effort to take the car back to vacuum it. Tom comes outside and ask me if it is ok and I tell him it still hasn't been vacuumed so he sends the car back to the prep area. I wait around for about another 45 minutes or longer and they bring the car back out and I go over it with the prep guy. I find that the car still hasn't been vacuumed under the mats or in the 3rd row floor area. At this point, since I had been there for 3 hours, I told the prep guy to forget it I'd clean the car myself when I got home and I left. Hopefully, I can find one of the other Priority dealerships closer to my home that can provide better level of customer service to handle my "Priorities for Life" services in the future. More

Don't get what you paid for. I have a 2011 Nissan Murano in which I purchased along with the platinum maintenance plan, there has been problem after problem when getting my vehicl I have a 2011 Nissan Murano in which I purchased along with the platinum maintenance plan, there has been problem after problem when getting my vehicle serviced. I will agree that the maintenance plan is one of the best I have experienced, except the they do not perform the services in which is due. We have had problem after problems when getting our services done. The most recent, I was told by the service manager that he can only go by his paper work and not the plan in which I purchased, because if he went by my service plan he would be losing money. Yet since I raised concern, he would perform the other services which was due according to my plan on the house this time. My wife & I have always had concerns if we were really getting the services in which we paid for under our platinum maintenance plan from the very beginning. To my fellow vets, make sure that you check to make sure you are getting the services due when visiting this dealership. More