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Classic Nissan Newport News
Newport News, VA
505 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 505 reviews
March 06, 2017
No pressure and helpful sales folks. I was very satisfied with the entire purchase process. Mike took the time to listen to what we were looking for and gave us a few vehicles that match I was very satisfied with the entire purchase process. Mike took the time to listen to what we were looking for and gave us a few vehicles that matched are needs to choose from. There was no pressure involved at all. We would definitely see Mike again for another vehicle. More
by JoeK23602
Employees Worked With
Mike Smith
March 02, 2017
Great Salesman.....Can't ask for anyone better! I was fresh out of a bankruptcy and he managed to get me a great deal with zero down. Now of course the interest rate isn't low considering I was 2 w I was fresh out of a bankruptcy and he managed to get me a great deal with zero down. Now of course the interest rate isn't low considering I was 2 weeks out of it, but it's not nearly as high as others in the same situation that go to other dealerships. Now I'm driving a pretty awesome car and when I had it for a year or two I plan on trading it. My credit has drastically improved as well thanks to his tips. I'm very grateful for him and will buy any future Nissan's from him!!! More
by Natalie T
Employees Worked With
John Figueroa
February 26, 2017
"Mike Smith sales" ASuris Mike Smith is a good salesman , he has a lot of patience and he was in charge to look for the vehicle that I was looking for and the Price that fit my Mike Smith is a good salesman , he has a lot of patience and he was in charge to look for the vehicle that I was looking for and the Price that fit my budget. More
by Suris321
Employees Worked With
Mike Smith
February 22, 2017
Mike Smith sales Mike was easy to work with. Very knowledgeable, but when didn't know answer, he seemed the answer through others. I did not feel pressured at all. Mike was easy to work with. Very knowledgeable, but when didn't know answer, he seemed the answer through others. I did not feel pressured at all. More
by Jgorman
Employees Worked With
Tom Norfleet, Mike Smith
February 20, 2017
Salesman Mike Smith! I purchased the 2017 N. Maxima. The salesman that handled the purchase of my vehicle was Mike Smith. He said he was fairly new so just work with me. A I purchased the 2017 N. Maxima. The salesman that handled the purchase of my vehicle was Mike Smith. He said he was fairly new so just work with me. And I'M SO GLAD I DID! He helped me get one heck of a deal. Without giving specifics he saved me over 5 grand and an extra $200 in my pocket every month. I don't believe he is new at all. Lol He is the man and I highly recommended you ask for him. Thanks Mike More
by JEllis21
Employees Worked With
Anthony McRae, Mike Smith
February 16, 2017
2004 Nissan Armada I paid over $10,000 cash for the vehicle. Trusted this guy him knowing where I'm from and I just relocated here. Yet he sold me a vehicle that lost it I paid over $10,000 cash for the vehicle. Trusted this guy him knowing where I'm from and I just relocated here. Yet he sold me a vehicle that lost it's brakes while driving only a day after I picked it up. Then I got a flat tire a few weeks later on the rear, I removed the tire just to see the whole suspension is severely corroded. I took a big lost, vehicle not even worth $2,000. Never again. More
by Pacific Islanders
Employees Worked With
Jewell George
January 01, 2017
just bad my salesman ( prashad Pithford was wonderful, but when it came time to close the deal, mike was just horrible, my husband and just walked out very di my salesman ( prashad Pithford was wonderful, but when it came time to close the deal, mike was just horrible, my husband and just walked out very dissatisfied. please call me at 757 9213237 More
by ELEANOR
Employees Worked With
Mike Clevenger
December 29, 2016
Quick, easy, no games I enjoyed the fact that they didn't play any games. They were right to the point and it didn't take a long time to get the deal done. I enjoyed the fact that they didn't play any games. They were right to the point and it didn't take a long time to get the deal done. More
by Kerns
Employees Worked With
John Figueroa
December 27, 2016
Very poor after the sale customer service On 12/17 my wife and I purchased a used 2013 Nissan Pathfinder from Priority Nissan in Newport News. Due to the standard sales BS it was 9:00pm before On 12/17 my wife and I purchased a used 2013 Nissan Pathfinder from Priority Nissan in Newport News. Due to the standard sales BS it was 9:00pm before the deal was done (We came into the dealership about 4:30 that afternoon.)there was no one around to clean and prep the vehicle for delivery. We were assured by our salesmen, Andrew Chu, if we brought the vehicle back next week they would take care of it for us. I called Andrew on Monday, 12/19, and told him my wife would be bringing the car in on Wednesday morning(12/21) and he assured me they would take care of it. I called him back on Tuesday and since he was out spoke with Keith Dennis, Gen. Mgr., and confirmed with him she would not need an appointment. He stated she would not need an appointment and since he was going to be out on Wednesday he would talk with Sam, Sales Manager,and make sure he was aware of what needed to be done to the vehicle. My wife takes the vehicle in on Wednesday morning(12/21) and talks with Sam who gives her the deer in the headlights look because he didn't have a clue as to what she was there for. He eventually tells her he will take care of it and she goes to wait in their waiting area where she spends about an hour and 1/2 until she is told there are four other vehicles ahead of her. She informs them she has another appointment and they make no effort to try and get the car done for her so she leaves. I then went online and made an appointment to have the car detailed on Friday 12/23 at 9:00am. I arrived at the dealership at approximately 8:45 am and approach the service desk of Heather the service writer assigned for my appointment. She is busy doing something on her computer so I stand there for several minutes without any acknowledgement while she completes whatever it was that was more important than the customer who is in front of her. She finishes what she was doing and ask my name and what the car was in for. I explained I was bringing the car in to have it detailed. During this conversation, another employee overhears us and says she knows what needs to be done and she will take care of it. Heather goes back to whatever and I track down Keith Dennis and tell him how I would like to be able to recommend Priority Nissan to my friends and family, but at this point I'm disappointed at the service we have received. (Hint here, you got another chance to fix this.) He apologizes for the miscommunication and assures me the car will be taken care of and we will receive a full tank of gas for our trouble. Feeling somewhat confident the car is in good hands I retreat to the waiting area.where I sit for about an hours or so. Keith finally comes in and says the car will be brought around in a few minutes so I go outside and wait for the car. They finally bring the car out and I go over to find the rear quarter panel is still dirty and it hasn't been dried. I walk back inside to find someone and one of the other sale managers, Tom, asked me what the problem was and I tell him the car is still dirty and hasn't been dried or properly vacuumed. He has one of the prep guys come out and dry off the car, but he doesn't make any effort to take the car back to vacuum it. Tom comes outside and ask me if it is ok and I tell him it still hasn't been vacuumed so he sends the car back to the prep area. I wait around for about another 45 minutes or longer and they bring the car back out and I go over it with the prep guy. I find that the car still hasn't been vacuumed under the mats or in the 3rd row floor area. At this point, since I had been there for 3 hours, I told the prep guy to forget it I'd clean the car myself when I got home and I left. Hopefully, I can find one of the other Priority dealerships closer to my home that can provide better level of customer service to handle my "Priorities for Life" services in the future. More
by cyclemo
Employees Worked With
Andrew Chu, Keith Dennis
December 23, 2016
Great experience with Priority Nissan of Newport News! Always dread buying a car, but John & Korbie are on top of their game and know their stuff. This was our first car purchase with Priority Nissan...th Always dread buying a car, but John & Korbie are on top of their game and know their stuff. This was our first car purchase with Priority Nissan...they gave us lots of choices, walked us through the process and showed tons of patience. We look forward to visiting them in the spring and purchasing a second car through these guys. We definitely recommend! More
by Matthew McCants
Employees Worked With
John Figueroa, Korbie Jackson
