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Classic Nissan Newport News
Newport News, VA
511 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 511 reviews
March 13, 2023
My sales rep. Daryl Johnson was amazing! I went in to buy my first vehicle and he made the experience quick, easy, and fun! I would definitely recommend this deale Daryl Johnson was amazing! I went in to buy my first vehicle and he made the experience quick, easy, and fun! I would definitely recommend this dealership! More
by brandi
Employees Worked With
Daryl Johnson Sr.
December 20, 2022
Wonder experience from everyone at Classic Nissan of Newport News. My sales person Brian Guthrie was purrfectly amazing! Thank you all for making buying a new truck pleasantly easy!!! Newport News. My sales person Brian Guthrie was purrfectly amazing! Thank you all for making buying a new truck pleasantly easy!!! More
by warrpet
Employees Worked With
Brain Guthrie , Brison Chu, Alvin Massenburg Jr.
November 12, 2022
Do not buy from this dealership. The F&I representative Kenneth Bates set up financing through one of the dealerships lenders at a good rate on a used car, 3.84% and was set for an The F&I representative Kenneth Bates set up financing through one of the dealerships lenders at a good rate on a used car, 3.84% and was set for an ACH, automatic withdrawal. When the first payment was due, no withdrawal had been completed. I tried to contact MECU credit union multiple times with no success. I then called Kenneth Bates to ask him why the payment had not been withdrawn, he said it could take an extra week. A week goes by, still no withdrawal. I tried calling MECU multiple times to have the call dropped or sit on hold for over 15 minutes. Then I receive a letter saying my payment was late and owed a late fee. How is the payment late when the payment was to be automatically withdrawn from my account?? I go to the dealership for an explanation and was told that it was out their hands because they have already been funded. The General Manager Alvin calls me to discuss the issue and had no concern that his lender left his customer out to dry. He stated that the dealership has been paid by MECU and all my concerns need to be addressed with the credit union his dealership financed me through. So, basically, I am of no interest to him as his customer since he has already made his money. This has been the absolute worst car buying experience I have ever had. I should have just left the building when the Finance rep Kenneth got involved in the deal with all of his shady numbers, gap, warranty, fabric treatment, etc. Service department: I go in for an oil change and the service advisor Cindy says I need additional services, i.e. fuel injection cleaning and a brake fluid exchange, both are tagged with the line "needs immediate attention." The Carfax report issued by this dealership states that a "brake fluid flush" had been performed 4,000 miles prior to the oil change I was in for. So did they dealership perform the flush when they entered it into the prep for sale service or was this a lie. Or did the service advisor just lie to me to make the extra money while I was in for the oil change?? Either way, they tried to get over on the extra service. I will never step foot in this dealership again. The only person who has been honest was my salesman Ishmael, a young, hardworking, and goal oriented individual. More
by Jason
Employees Worked With
Kenneth Bates, Alvin Massenburg Jr.
November 03, 2022
Outstanding Job Overall With Car Salesman Emmanuel Stuppard. Answering Detail Questions I had about the purchase of my Rogue. Throughout the entire process of purchasing the vehicle I knew I was in ca Stuppard. Answering Detail Questions I had about the purchase of my Rogue. Throughout the entire process of purchasing the vehicle I knew I was in capable hands with Emmanuel. Professionalism at its Best More
by particr
Employees Worked With
Kenneth Bates
October 18, 2022
Everything is okay except the service department. This 1 star is solely for Edwin Warren of service department. The guy Edwin cheats you in a broad daylight. When i complained to dealer he again lied This 1 star is solely for Edwin Warren of service department. The guy Edwin cheats you in a broad daylight. When i complained to dealer he again lied them. Edwin if you happen to read this I hope you well man. At least tell the customers what you are charging for? How long can you keep telling lie? Worst guy working at classic nissan in service department. Bless his heart. Run away More
by Subhash
Employees Worked With
Edwin Warren
June 16, 2022
Big shout out to Richard in service department for his outstanding customer service. Appreciate what you and the team are doing. Keep up the good work. outstanding customer service. Appreciate what you and the team are doing. Keep up the good work. More
by jealey
Employees Worked With
Richard, James Everett, Maggie Titus
May 13, 2021
Made appt. Explained problem. Tech recommended replacing switch but could not confirm it was the problem and they still charged me $60 for a guess not a diagnostic. So on May 12th, myself and a friend actu switch but could not confirm it was the problem and they still charged me $60 for a guess not a diagnostic. So on May 12th, myself and a friend actually troubleshot the problem using logic and a test light. The results....no power at the brake switch. Further troubleshooting revealed not a bad switch as recommended by the priority "technical expert" but a bad "stop lamp" micro fuse in the fuse box under the hood. There are certified technicians that could not troubleshoot themselves out of a wet paper bag; and there fixers that use logic, tools, and knowledge of how things work to find the solution and actually fix things. Needless to say I cannot recommend this dealership. More
by KAT5PAU
Employees Worked With
Kaylee
May 07, 2021
this is the most neglagent dealership I have ever had to deal with. They are unwilling to admit fault and even try to help with a solution. I have clear proof that they did not repair my transmission and ra deal with. They are unwilling to admit fault and even try to help with a solution. I have clear proof that they did not repair my transmission and radiator as claimed. My mechanic even sent proof that radiator was not replaced which caused the engine to fail, they decided to take the low road and ignore the pictures of the old radiator with the original tag and seriel number from the factory. Nissan claims that there is no way to trace it to the original. we purchased the transmission and radiator and had it shipped to them, because of this they don't have any paper work of the work done. I think that falls on poor business standers. They should be required to keep records of all work done, or they have it and choose to ignore it to make it easier to deny. I sent a copy of the paper work showing the transmission was shipped with a radiator. The picture they received did not look a 3 year old radiator if they replaced it when they say did. My mechanic has stated to them and me that he does not think the radiator was ever replaced. I was only asking for some help, and they refused and told me we are done. That was very nice. So I guess because I am a woman I could be dismissed. Even my husband thought that was the case.I will never recommend nissan to anyone I know or even talk to. More
by jasonakins
Employees Worked With
Rick Milton, Brison Chu
