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Classic Nissan Newport News
Newport News, VA
509 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 509 reviews
December 20, 2022
Wonder experience from everyone at Classic Nissan of Newport News. My sales person Brian Guthrie was purrfectly amazing! Thank you all for making buying a new truck pleasantly easy!!! Newport News. My sales person Brian Guthrie was purrfectly amazing! Thank you all for making buying a new truck pleasantly easy!!! More
by warrpet
Employees Worked With
Brain Guthrie , Brison Chu, Alvin Massenburg Jr.
November 12, 2022
Do not buy from this dealership. The F&I representative Kenneth Bates set up financing through one of the dealerships lenders at a good rate on a used car, 3.84% and was set for an The F&I representative Kenneth Bates set up financing through one of the dealerships lenders at a good rate on a used car, 3.84% and was set for an ACH, automatic withdrawal. When the first payment was due, no withdrawal had been completed. I tried to contact MECU credit union multiple times with no success. I then called Kenneth Bates to ask him why the payment had not been withdrawn, he said it could take an extra week. A week goes by, still no withdrawal. I tried calling MECU multiple times to have the call dropped or sit on hold for over 15 minutes. Then I receive a letter saying my payment was late and owed a late fee. How is the payment late when the payment was to be automatically withdrawn from my account?? I go to the dealership for an explanation and was told that it was out their hands because they have already been funded. The General Manager Alvin calls me to discuss the issue and had no concern that his lender left his customer out to dry. He stated that the dealership has been paid by MECU and all my concerns need to be addressed with the credit union his dealership financed me through. So, basically, I am of no interest to him as his customer since he has already made his money. This has been the absolute worst car buying experience I have ever had. I should have just left the building when the Finance rep Kenneth got involved in the deal with all of his shady numbers, gap, warranty, fabric treatment, etc. Service department: I go in for an oil change and the service advisor Cindy says I need additional services, i.e. fuel injection cleaning and a brake fluid exchange, both are tagged with the line "needs immediate attention." The Carfax report issued by this dealership states that a "brake fluid flush" had been performed 4,000 miles prior to the oil change I was in for. So did they dealership perform the flush when they entered it into the prep for sale service or was this a lie. Or did the service advisor just lie to me to make the extra money while I was in for the oil change?? Either way, they tried to get over on the extra service. I will never step foot in this dealership again. The only person who has been honest was my salesman Ishmael, a young, hardworking, and goal oriented individual. More
by Jason
Employees Worked With
Kenneth Bates, Alvin Massenburg Jr.
November 03, 2022
Outstanding Job Overall With Car Salesman Emmanuel Stuppard. Answering Detail Questions I had about the purchase of my Rogue. Throughout the entire process of purchasing the vehicle I knew I was in ca Stuppard. Answering Detail Questions I had about the purchase of my Rogue. Throughout the entire process of purchasing the vehicle I knew I was in capable hands with Emmanuel. Professionalism at its Best More
by particr
Employees Worked With
Kenneth Bates
October 18, 2022
Everything is okay except the service department. This 1 star is solely for Edwin Warren of service department. The guy Edwin cheats you in a broad daylight. When i complained to dealer he again lied This 1 star is solely for Edwin Warren of service department. The guy Edwin cheats you in a broad daylight. When i complained to dealer he again lied them. Edwin if you happen to read this I hope you well man. At least tell the customers what you are charging for? How long can you keep telling lie? Worst guy working at classic nissan in service department. Bless his heart. Run away More
by Subhash
Employees Worked With
Edwin Warren
June 16, 2022
Big shout out to Richard in service department for his outstanding customer service. Appreciate what you and the team are doing. Keep up the good work. outstanding customer service. Appreciate what you and the team are doing. Keep up the good work. More
by jealey
Employees Worked With
Richard, James Everett, Maggie Titus
May 13, 2021
Made appt. Explained problem. Tech recommended replacing switch but could not confirm it was the problem and they still charged me $60 for a guess not a diagnostic. So on May 12th, myself and a friend actu switch but could not confirm it was the problem and they still charged me $60 for a guess not a diagnostic. So on May 12th, myself and a friend actually troubleshot the problem using logic and a test light. The results....no power at the brake switch. Further troubleshooting revealed not a bad switch as recommended by the priority "technical expert" but a bad "stop lamp" micro fuse in the fuse box under the hood. There are certified technicians that could not troubleshoot themselves out of a wet paper bag; and there fixers that use logic, tools, and knowledge of how things work to find the solution and actually fix things. Needless to say I cannot recommend this dealership. More
by KAT5PAU
Employees Worked With
Kaylee
May 07, 2021
this is the most neglagent dealership I have ever had to deal with. They are unwilling to admit fault and even try to help with a solution. I have clear proof that they did not repair my transmission and ra deal with. They are unwilling to admit fault and even try to help with a solution. I have clear proof that they did not repair my transmission and radiator as claimed. My mechanic even sent proof that radiator was not replaced which caused the engine to fail, they decided to take the low road and ignore the pictures of the old radiator with the original tag and seriel number from the factory. Nissan claims that there is no way to trace it to the original. we purchased the transmission and radiator and had it shipped to them, because of this they don't have any paper work of the work done. I think that falls on poor business standers. They should be required to keep records of all work done, or they have it and choose to ignore it to make it easier to deny. I sent a copy of the paper work showing the transmission was shipped with a radiator. The picture they received did not look a 3 year old radiator if they replaced it when they say did. My mechanic has stated to them and me that he does not think the radiator was ever replaced. I was only asking for some help, and they refused and told me we are done. That was very nice. So I guess because I am a woman I could be dismissed. Even my husband thought that was the case.I will never recommend nissan to anyone I know or even talk to. More
by jasonakins
Employees Worked With
Rick Milton, Brison Chu
April 19, 2021
My daughter and I decided to go to a five star dealership for a used vehicle rather than try our chances with a third party owner for the peace of mind they would give with their bumper to bumper inspections for a used vehicle rather than try our chances with a third party owner for the peace of mind they would give with their bumper to bumper inspections and licensing in house. We decided to purchase a 2010 Jeep Liberty from Priority Nissan. It came with their guaranty and a recent state inspection. My daughter and I are both active duty and she was leaving for Michigan for her first unit in six days. We drove the car home and we were happy. The next day it left her stranded in Newport News. The car would not start and after it cooled down started and she drove it for then day with no issues. The next day she drove it to get her Covid test before deployment and it would not start again. We waited about 20 minutes and it started and we drove it directly to the dealership. She had driven it less than 100 miles. When we arrived they tried to start the car an it would not start. They said they would look at it and get back to us. They did not call us that day, daughter called the next day said they would call her back and did not. After three days my daughter and I decided to show up in person for some answers as she needed to leave soon. When I asked for the paperwork they said they didn't have any for the vehicle. They told me and my daughter that we would have to talk to the sales manager before they would do anything as they needed to know who was paying for the repairs. Took over an hour to get to even talk to the sales manger and he wanted to talk about options for payment. After two more hours of talking I finally got paperwork for the car and the sales manager agreed that they would pay for the repairs, but they would not be in time for my daughter to leave for her military obligation of report. When I asked if we could trade for another car or give it back as part of their guaranty, I was told no and that they were doing all they can do for me and that did not apply to my car. Guess their sign should read some people can have it all, because I defiantly did not get any guaranty. My daughter now has no money to get new car and has to take one of mine to meet her report date. We get the car returned to us five days later. The next day I drive it on the freeway for the first time and the car starts vibrating and is very loud. I take it to a shop where I can get it on a lift and find that the tires are dry rotted and to the wear marks in the tires, exhaust muffler has rusted holes in it, and heat shielding is not attached to the car at all and is sitting on the exhaust system. I have called the dealership about these items, that were inspected by the dealership for the VA State Police Inspection in February of 2021. I have had to replace the tires and exhaust system in order to drive the car safely. I have yet to receive a return phone call. This dealership cares more about making money than ensuring the safety of it's customers, even to the point of committing fraud with inspections. I understand when you buy an as is vehicle you take on some risk and liability, but with-in the first few days after purchase? There are laws for this for a reason. Thank you to those who have read this review in its entirety. I can not in good conscience recommend this dealership to anyone looking for a quality used vehicle. I give one star only because I have too to write a review. More
by R.L. Peters
Employees Worked With
Brandon from service, Korbie Jackson, James Everett, Alvin Massenburg Jr.
