Classic Nissan Newport News

Customer service Laychelle was very informative of product knowledge and very helpful. She makes you feel at ease, guranteeing ghat you are recieving the best. I felt Laychelle was very informative of product knowledge and very helpful. She makes you feel at ease, guranteeing ghat you are recieving the best. I felt the most comfortable and knew my decision was right working with Ms. Gilmore More

Korbi #1 Saleman Korbi is an excellent salesman. He was very professional and honest. HE sold me a SUV on Friday and sold my daughter a Sentra on Sunday. We are truly Korbi is an excellent salesman. He was very professional and honest. HE sold me a SUV on Friday and sold my daughter a Sentra on Sunday. We are truly Korbi fans. Will definitely tell others about Korbi and our purchasing experience. More

Nothing But Trouble A month a go I brought my car into the dealership due to it over heating and stalling, they misdiagnosed the problem as my vehicle needing a coolant f A month a go I brought my car into the dealership due to it over heating and stalling, they misdiagnosed the problem as my vehicle needing a coolant flush. Charged me 245$ now a month later the problem began again and has worsened, I have the vehicle towed to the dealer and receive a call saying my thermostats need to be replaced and was told it would be around 740$. At this point I decided to have a friend fix the vehicle. I made sure to call the dealership early enough(around 10am) in the day to let them know someone would be picking the vehicle up, the gentlemen I spoke to was nonchalant, unfortunately I was unable to get his name. I told him that someone would be picking up my car he asked who the service advisor was I told him it may have been Daniel but I wasn't one hundred percent. He said okay, I had to ask if he needed to take a name for the vehicle pick up, he just asked for my last name and that was the end of our call. 4pm rolls around the person arrives to pick up my vehicle and the service advisor he spoke to (Daniel) told him the car was still in pieces and that I had never called to decline the service. I then had to call the dealership to speak to a manager being that this was a major set back my vehicle was supposed to be done and back on the road today but because of their lack of communication and poor customer service it is not. Upon calling the dealership I was sent to scheduling who then sent me to sales who placed me on a near 30 minute hold then transferred me back to service, all for them to tell me the service manager was gone at 530pm when closing is at 6pm. I attempted to call the dealership several times prior to going back, with my work schedule I wasn’t able to get there until Friday. I spoke to Daniel myself he essentially talked in circles around the issue, I mentioned there calls being recorded and asked him to pull the Tuesday morning call. He told me only the outbound calls are recorded and that he would bring the incident up in his morning meeting but he’s sure that no one will own up to it. He then continued on to state that they’re getting my vehicle put back together and that I owed a 91$ fee for the tow. I informed him that I was told the tow would be free he then stated that only applies if the work is done in-house. Which I was unaware, I could have gotten a free tow from my insurance company but chose to use there vendor since it was free also. Daniel then went in to tell me that I was not eligible for priorities for life in the first place (though I’ve been using priorities for life benefits for 3 years since I purchased my vehicle and no one has batted an eye one time). At which point I asked to speak to another manager. He told me that the manager was in a meeting and that he would provide him with my information and have him call me. The manager never called, I called the dealership several times after this and he conveniently was out of the office or in a meeting every time. Which brings me to Friday evening now a full week that priority Nissan has had my vehicle. I show up to the dealership around 5pm ask to speak with a service manager. He’s in a meeting of course so we wait for about 20minutes just standing in the service lane. Finally they take us back to the managers office Jay. Initially the conversation was simple I explained the situation and what I felt needed to be done. Jay basically stated that I got lucky because they had let me use the priorities for life features for so long but I am no longer eligible so I needed to pay the 91$ I asked him why I was being penalized because of his employees mistake? Never once did I come to this dealership stating I had priorities for life I was told that I did by a service advisor. He then went on to make it seem like he’d done me a favor by allowing me to use the service for so long as well as not charging me for the diagnostic and began threatening to take me to court to pay for the “free” oil changes and the “free” towing. The entire conversation changed to him talking down to me like I was child and repeatedly threatening to sue me. There was no reconciliation. At this point I was so appalled that i just paid the 91$ took my vehicle and left. I have never felt so disrespected by a member in customer service in my life. They claim to have the “best” service department but this how you treat people? More

Bad customer service I went to a dealership because of an airbag recall. They replaced the airbags now battery won't charge and they refuse to accept responsibility I went to a dealership because of an airbag recall. They replaced the airbags now battery won't charge and they refuse to accept responsibility More

Great experience The gentleman name was Mike brackin he was very nice and made sure that I was getting something that I really liked he was awesome I will be letting m The gentleman name was Mike brackin he was very nice and made sure that I was getting something that I really liked he was awesome I will be letting my friends know. More

Reliever of my headache I experienced some issues with my prior vehicle and spoke with the sales manager Alvin. I wasn’t sure what to do and I spoke with Talisha Pettaway. I experienced some issues with my prior vehicle and spoke with the sales manager Alvin. I wasn’t sure what to do and I spoke with Talisha Pettaway. Ms. Pettaway was very professional and relieved some of my headache and was empathic of what I was dealing with. She treated me as much with respect and was courteous and professional. God Bless her and Alvin Massenburg, Jr. More

Pathfinder What else can I say!! Mike was wonderful and patient with me while I was trying to pick between 2 SUVs. Explained the differences clearly for me to un What else can I say!! Mike was wonderful and patient with me while I was trying to pick between 2 SUVs. Explained the differences clearly for me to understand. And Alivin made it happen. They all were so friendly and didn't feel pressured. Thank you so much!!!! More

Korbie Jackson excellent customer service Korbie is very friendly, helpful and a straight shooter. He works with you treats you as a friend and doesn't try to pressure you into buying a car ju Korbie is very friendly, helpful and a straight shooter. He works with you treats you as a friend and doesn't try to pressure you into buying a car just to get a sale like most salesman. I called him up because he sold me my last car told him what I was looking for and the next day was driving home happy. Thanks Again Korbie I will be calling again if I need another vehicle. You got my vote More

Pathfinder. Gene provided excellent service, was very friendly and knowledgeable. Overall, it was a buying great experience. Gene helped to maximize the experie Gene provided excellent service, was very friendly and knowledgeable. Overall, it was a buying great experience. Gene helped to maximize the experience and to get us a great deal on the pathfinder. More

Excellence I was met in the parking lot by a sales consultant making me an offer I couldn't refuse. I had frequented several car dealerships and just left the I was met in the parking lot by a sales consultant making me an offer I couldn't refuse. I had frequented several car dealerships and just left the lots. Here I stayed until the deal was done. Excellent consultant that I would recommend to all of my friends and family. More