Classic Mazda

I brought my car in because the automatic starter shuts off as soon as you open the door. After the car being there half a day, the service department said that it was a manufacture install and there was n off as soon as you open the door. After the car being there half a day, the service department said that it was a manufacture install and there was nothing they could do. I know other new cars (Mazdas) do not do this with a factory installed automatice car starter. Also, if this problem was known as a "factory" install defect, why didn't the service department know this and tell me before I brought it in. I do not believe that Mazda, the corporation, would be satisfied with such a disfunctional automatic starter. The service department gave me Mazda's number to call. I really felt that this was something they should have pursued, since I bought the car from them. More

I bought a used car from them in June. I purchased a 2006 Chrysler Town and Country mini-van. I traded in a VERY beatup 1997 Plymouth Grand Voyager mini-van that I'm sure the staff has nightmares about 2006 Chrysler Town and Country mini-van. I traded in a VERY beatup 1997 Plymouth Grand Voyager mini-van that I'm sure the staff has nightmares about!! They were wonderful, were easy to deal with, very accomodating, and I love the car. Nate drove all the way to Classic Madison to bring the car to Mentor for me to see. While Nate was at his military weekend, Pete covered and was very helpful. I recently had the oil changed and tires rotated and the service department was wonderful also! I don't remember the lady's name in the service department but she was very nice and helpful. In reference to the question below about "how did I find out about you" 26 years ago I bought a car from Classic and it was a very positive experience then also. More

Both of the Classic sales manager and Classic salesman, names are listed above, are excellent people to work with as they answer any and all questions in a polite and complete way. I never need to worry a names are listed above, are excellent people to work with as they answer any and all questions in a polite and complete way. I never need to worry about getting incorrect answers as I can trust them completely. More

Everybody I spoke with was very friendly, they knew what Everybody I spoke with was very friendly, they knew what they were talking about or, if there was any doubt they went and looked up that informa Everybody I spoke with was very friendly, they knew what they were talking about or, if there was any doubt they went and looked up that information to be sure I got the right answer. I went to this dealer knowing very little about the car I was looking at. They told me about it I went and did my homework to be sure they were correct and not just trying to make a sale. They were correct about everything. They also offered some options as far as models and options. There was no pressure to buy that's why I bought. More

We were Internet customers. For us, it was the first time ever buying a car over the Internet. BTW, we're in our late 60's and live in a retirement community in mid-Florida. We bought a used, low mile time ever buying a car over the Internet. BTW, we're in our late 60's and live in a retirement community in mid-Florida. We bought a used, low mileage, 2009 Miata. Bill Cheraso was terrific thoughout the process! He was careful to describe things accurately and he diligently re-checked specific areas we inquired about before answering our questions. His communication skills are excellent and his follow-up by email was always on-point. The car arrived as described and has been great. Some months after purchase, I discovered that the jack was missing. I contacted Bill Cheraso and although there was certainly no contractual obligation remaining, he located a jack and sent it to us. What a guy! I would certainly do business with him and Classic Mazda again. BTW, our daily-driver is a 2007 Honda Accord 4-dr. EX-L. It has been modified to also function as a towed vehicle behind our RV. We have no intention of trading it yet as we intend to retain and use our RV for at least one more year. When we are ready to replace our Honda, you better believe that we will be checking with Bill and CLassic Mazda as a part of our buying process. More

The service at Classic Mazda was very good, as usual. The staff is friendly and answer any questions I have. Today's service was for an oil change and Mazda recall fix of the power steering. It was performed staff is friendly and answer any questions I have. Today's service was for an oil change and Mazda recall fix of the power steering. It was performed efficiently and in the time frame I was told. The only improvement I could think of woiuld be to provide a loaner car for long repairs/service. I live 20 minutes away and cannot always get a ride to and from the dealership . But I'm not sure any dealers do this any more. Overall, I find the service very good—whic is why I am willing to drive from a neighboring city. th More