Classic Mazda Orlando - Service Center

I'm currently not very happy with this dealership. I've been going there since 2020 with relatively no issues. However, that all changed this very week. I had my car serviced on Tuesday. I waited f I've been going there since 2020 with relatively no issues. However, that all changed this very week. I had my car serviced on Tuesday. I waited for a little over an hour, no biggie, that's common and I understand this wait. The service was complete and I left. Upon arriving home, I notice an air filter on the floorboard of my passenger side. I immediately call Mazda, they ask if I am nearby, I'm not, so they tell me they're going to relay this information to my service advisor, Jakob. I'm told he'll be calling me back shortly. That never happens. Wednesday rolls around, I work near the dealership so I call to see if I can swing by to make sure this filter situation is resolved. Maybe it was never replaced to begin with? Maybe it was and this is an extra filter accidentally left behind? I don't know! I'm told that this will be reported to Jakob, again, and that he'd contact me soon. Fine. Thursday now rolls around (today) and nothing. I call back. Jakob is now on vacation. The girl on the phone "can't find another advisor" but she can set me up for an appointment to have my car looked at. An appointment? I've already been to and left my appointment this week! If that's not bad enough, I ask if there's any record of my efforts to contact Jakob in the system. NOPE! She tells me the last thing she sees on my record is that I had a service appointment the previous Tuesday, nothing else. Are you kidding me?? I've been calling for days and nothing has been recorded. Now I have no time in the next couple of weeks to make it in and no one else seems to want to help me. I'll likely YouTube how to check/fix my own air filter. Thanks for partial car service and ZERO customer service. Not impressed. More

Professional, reliable, convenient, with many "creature comforts" for waiting service department customers. Having our 2021 Mazda CX5 serviced has always been a relaxing experience in a clean, well run, lo comforts" for waiting service department customers. Having our 2021 Mazda CX5 serviced has always been a relaxing experience in a clean, well run, low key, no pressure dealership. More

I arrived and was greeted by name. He had my appointment and received a video as well. I would highly recommend and will be back Gary Moretti was excellent ask for him!!! He had my appointment and received a video as well. I would highly recommend and will be back Gary Moretti was excellent ask for him!!! More

Great service drive personnel. Plenty of space to relax or work while waiting. Classic Mazda (Holler) has set the the standard for sales & service in Central Florida for years. Kee Plenty of space to relax or work while waiting. Classic Mazda (Holler) has set the the standard for sales & service in Central Florida for years. Keep up the good work. More

This was my first time taking my Mazda 3 to this location. Amazing outstanding service from the moment I pulled up through leaving at the end. They send you a video tour of your vehicle they walk un location. Amazing outstanding service from the moment I pulled up through leaving at the end. They send you a video tour of your vehicle they walk under it show you everything they are checking. Service was fast very good prices at least for what I had done they go as far as putting a cover over your steering wheel and your key fob into a baggie to keep them safe from grease and all.i will be considering this my cars new home for servicing. Thanks to the entire team at Classic Honda for caring about the customer and making them feel like part of the family!! More

Service gentleman was absolutely welcoming and reassuring! We felt very comfortable as we entered your facility! reassuring! We felt very comfortable as we entered your facility! More