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201 Reviews of Classic Mazda Orlando - Service Center
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June 02, 2023
The management at Classic Mazda does not care about their customers. My screen stopped working and nothing in the manual could explain it. I called Classic Mazda service and they said I had to bring it in fo customers. My screen stopped working and nothing in the manual could explain it. I called Classic Mazda service and they said I had to bring it in for servicing. I said surely there must be something I can try first--such as a button someplace--before dedicating an entire afternoon to servicing. They said no, I must bring it in. So I brought it in and, guess what: the service tech just pressed a button on the dash. Apparently, the volume button doubles as a screen on-off switch, but for some reason the manual doesn't say this. An afternoon wasted because Classic Mazda management apparently puts no effort into considering their customers' time. More
by michael.mousseau
Employees Worked With
I don't know
May 19, 2023
Worst Mazda Dealer ever, They wanted to charge over $1060 to install 4 TPMS sensors in my daughters wheels. Sensors at Mazda Direct where $85, another local dealer had them for $120 plus install. Basically t to install 4 TPMS sensors in my daughters wheels. Sensors at Mazda Direct where $85, another local dealer had them for $120 plus install. Basically they wanted over $500 labor to install, REALLY??? These Guys are a JOKE!! Maybe better yet, they are trying to take advantage of a young girl?? NEVER AGAIN!!!! More
by mncrusso
Employees Worked With
Service Center
May 12, 2023
Karen the service person was very efficient checking my car in. My car was serviced In 45 minutes and they accepted an online coupon to reduce the high price. Good snacks and drinks. No issues at all. car in. My car was serviced In 45 minutes and they accepted an online coupon to reduce the high price. Good snacks and drinks. No issues at all. More
by Joel D.
Employees Worked With
Karen
May 04, 2023
Good service after the sale by getting two complete key spare FOBS from the service department. They quoted 1+30 hr/min to do the procedure and thats what it took. Also they texted a service video prior spare FOBS from the service department. They quoted 1+30 hr/min to do the procedure and thats what it took. Also they texted a service video prior to the completion as they went around for a vehicle inspection. More
by RoughRide
Employees Worked With
Karen Zambrano
May 02, 2023
Called service consultant couple of times and left voice messages, and no answer or returned my calls back. I didn’t receive a detailed estimate of the required repairs, I only received price. We were promi messages, and no answer or returned my calls back. I didn’t receive a detailed estimate of the required repairs, I only received price. We were promised another appointment the following day to complete repairs, but when I called the following morning, there was no scheduled appointment for us. More
by Hazem
Employees Worked With
Glenn Lagman
April 06, 2023
I'm currently not very happy with this dealership. I've been going there since 2020 with relatively no issues. However, that all changed this very week. I had my car serviced on Tuesday. I waited f I've been going there since 2020 with relatively no issues. However, that all changed this very week. I had my car serviced on Tuesday. I waited for a little over an hour, no biggie, that's common and I understand this wait. The service was complete and I left. Upon arriving home, I notice an air filter on the floorboard of my passenger side. I immediately call Mazda, they ask if I am nearby, I'm not, so they tell me they're going to relay this information to my service advisor, Jakob. I'm told he'll be calling me back shortly. That never happens. Wednesday rolls around, I work near the dealership so I call to see if I can swing by to make sure this filter situation is resolved. Maybe it was never replaced to begin with? Maybe it was and this is an extra filter accidentally left behind? I don't know! I'm told that this will be reported to Jakob, again, and that he'd contact me soon. Fine. Thursday now rolls around (today) and nothing. I call back. Jakob is now on vacation. The girl on the phone "can't find another advisor" but she can set me up for an appointment to have my car looked at. An appointment? I've already been to and left my appointment this week! If that's not bad enough, I ask if there's any record of my efforts to contact Jakob in the system. NOPE! She tells me the last thing she sees on my record is that I had a service appointment the previous Tuesday, nothing else. Are you kidding me?? I've been calling for days and nothing has been recorded. Now I have no time in the next couple of weeks to make it in and no one else seems to want to help me. I'll likely YouTube how to check/fix my own air filter. Thanks for partial car service and ZERO customer service. Not impressed. More
by ashleyjo411
Employees Worked With
Jakob Meyer, 2 customer service reps on phone who's names I don't remember
March 31, 2023
Professional, reliable, convenient, with many "creature comforts" for waiting service department customers. Having our 2021 Mazda CX5 serviced has always been a relaxing experience in a clean, well run, lo comforts" for waiting service department customers. Having our 2021 Mazda CX5 serviced has always been a relaxing experience in a clean, well run, low key, no pressure dealership. More
by chuchismoochies2
Employees Worked With
Jeff
March 30, 2023
I arrived and was greeted by name. He had my appointment and received a video as well. I would highly recommend and will be back Gary Moretti was excellent ask for him!!! He had my appointment and received a video as well. I would highly recommend and will be back Gary Moretti was excellent ask for him!!! More
by Jayy
Employees Worked With
Gary Moretti
March 28, 2023
Great service drive personnel. Plenty of space to relax or work while waiting. Classic Mazda (Holler) has set the the standard for sales & service in Central Florida for years. Kee Plenty of space to relax or work while waiting. Classic Mazda (Holler) has set the the standard for sales & service in Central Florida for years. Keep up the good work. More
by RJ
Employees Worked With
Gary, Julie
