Classic Mazda Orlando - Service Center

Gary Moretti in the service dept is always friendly and professional He is a pleasure to work with. I highly recommend asking for Gary if you go in for any service professional He is a pleasure to work with. I highly recommend asking for Gary if you go in for any service More

Aiesha Jones provided great customer service and kept me posted on the repair status in a timely manner. I will definitely come back for services in the future. posted on the repair status in a timely manner. I will definitely come back for services in the future. More

Great service every time I bring my car for an oil change. Thank you for excellent customer service. It’s a pleasure getting to know the Mazda team. change. Thank you for excellent customer service. It’s a pleasure getting to know the Mazda team. More

Richard B was a perfect representative for this company. I had called earlier in the day when I discovered that an animal had ripped up the hood lining of my car. I spoke with Richard about the cost of labo I had called earlier in the day when I discovered that an animal had ripped up the hood lining of my car. I spoke with Richard about the cost of labor and had to stop in that day to pay for the part. He somehow recognized me after speaking on the phone earlier that day, so I ended up making an appointment to bring my Mazda in for a check up. The day of the appointment Richard was also there to greet me. I loved that at a dealership, I was somehow able to continue working with the same person from the telephone call to the actual appointment. This location was beyond helpful and I will be back again. More

Fast and friendly Excellent experience. Oil change and tire rotation in 45 minutes. Comfortable waiting room. Customer service rep Aiesha Jones was professional and fr Excellent experience. Oil change and tire rotation in 45 minutes. Comfortable waiting room. Customer service rep Aiesha Jones was professional and friendly. Well done! Maxda is superb. More

Servicing and overall experience Every service to my car has been a breeze. Everything from setting up an appointment, to dropping off my vehicle has been met with a friendly demeanor Every service to my car has been a breeze. Everything from setting up an appointment, to dropping off my vehicle has been met with a friendly demeanor and an expeditious service. On longer maintenance windows I was provided with a loaner vehicle but with that said I was generally driving back, to pick up my car, within a couple hours. Definitely would and do recommend Classic Mazda East to all my friends and family. More

Car Service and maintenance.. I arrived at the dealership and as soon as I was getting out the car, The attendant came over to greet me and get me into the service center. Richard I arrived at the dealership and as soon as I was getting out the car, The attendant came over to greet me and get me into the service center. Richard Barone was the gentleman who attended to my service of the car. Very friendly and helpful with my need. I waited for my car to be serviced and the dealership was clean and very open and friendly, coffee and snacks were available and TV. I enjoyed the wait. Will go back if I need to do any service to my car. More

Great Service I purchased my Mazda CX9 from this dealership two years ago. I went in to have my scheduled service done before heading to the beach for the weekend. I purchased my Mazda CX9 from this dealership two years ago. I went in to have my scheduled service done before heading to the beach for the weekend. I was planning to downsize from the CX-9 to aCX-5 at the end of the year as I no longer needed the extra space. Then I talked to Brian Tan salesman He was very courteous and knowledgeable. I left with a CX-5 Touring model. Brian explained all the features on the CX-5 Touring. Great place to do business. More

Great Service Aiesha provided excellent service and was very informative on the repairs my car needed. The time to service my car was less than 1 hour, and the new Aiesha provided excellent service and was very informative on the repairs my car needed. The time to service my car was less than 1 hour, and the new Classic Mazda facility is beautiful & impecable. There is free WiFi, snacks, and tables for people to sit in while they wait for their cars to be serviced. More

STAY AWAY FROM SERVICE DEPARTMENT! I came to this Mazda location because I had a bad experience at the Fairbanks location when I got my car serviced for the first time. This location wa I came to this Mazda location because I had a bad experience at the Fairbanks location when I got my car serviced for the first time. This location was by far worse than the other! I had an appointment this morning at 9:00 am for an oil change and tire rotation. When I was close to arriving home the hazardous tire pressure sensor came on. I pulled in to the gas station instantly to see if the tire pressure was low and it wasn’t. I thought to myself maybe the mechanic had made a minor mistake when rotating the tires. I drive all the way back to the service center and they take my car back to be diagnosed. After waiting for a good 30 minutes they proceed to tell me that there is a nail embedded in my front left tire. The service advisor shows me a picture on his cell phone of the nail in my tire. I then request to see my vehicle to examine the tire and its severity. When they pulled it around for me to check I saw that they had already pulled out the nail. This upset me quite a bit, because I believe they should have left the nail in for me to see before I move forward with any decision. I felt that they gave me no option but to go ahead and get the tire replaced. I asked the service advisor how much it would cost and he said $198. I gave the “okay” to go right ahead and replace the tire. After waiting for another 30 minutes to replace ONE tire they charge me $253. I was in disbelief. $253 for one tire!?!?! How could this be??? He later told me that the “shop supplies” is an automatic charge that is added on every print out report. How did the price jump from $198 to $253? These extra charges should have been stated before the work was done. I was already hesitant in paying the $198 from the beginning. To be honest I believe the mechanics planted this on me. It’s a real coincidence that the nail punctured my car on the way home. TRUE SCAM ARTIST I’D SAY. Regardless of my situation I will NEVER come back to any of the Mazda locations. I will most definitely spread the word to family, friends, clients, etc. More