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195 Reviews of Classic Mazda Orlando - Service Center
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September 23, 2024
I take my CX-5 here for the oil changes. They do a nice inspection and provide a video of the inspection. They make recommendations for additional service which I usually have done somewhe They do a nice inspection and provide a video of the inspection. They make recommendations for additional service which I usually have done somewhere else if I can’t do it myself. More
by Happy Mazda Customer
Employees Worked With
Karen Zambrano
September 19, 2024
Poor communication. not happy, my brand new cx-50 has a/c issues. brought it in 2x now and still having issues. looks like lemon law is next. not happy, my brand new cx-50 has a/c issues. brought it in 2x now and still having issues. looks like lemon law is next. More
by vmr117
Employees Worked With
Gary
August 26, 2024
Classic Mazda Orlando is an awesome dealership. Karen and Gary in service department are very kind and friendly. They’re always very knowledgeable and helpful throughout the whole process. Karen and Gary in service department are very kind and friendly. They’re always very knowledgeable and helpful throughout the whole process. More
by Mazda3bb
Employees Worked With
Karen, Gary
August 10, 2024
Love the service & staff there at Classic Mazda. Great waiting are if you choose to wait while your car is serviced. I was provided a loaner car as there was a minor issue that needed addressed and Great waiting are if you choose to wait while your car is serviced. I was provided a loaner car as there was a minor issue that needed addressed and they wouldn’t have the part until the next day. The loaner car was very clean, appeared brand new. I’ve referred several friends to them More
by Jcevelin
Employees Worked With
Gary Moretti
July 31, 2024
I love everyone at this dealership. They are so efficient and efficient and friendly. I had my 2nd servicing yesterday and it only took one hour. Made a coffee, had a snack (all prov They are so efficient and efficient and friendly. I had my 2nd servicing yesterday and it only took one hour. Made a coffee, had a snack (all provided) just relaxed. The cleanliness of the entire dealership and restrooms is like it was just a brand new place. I have been dealing with this dealership for almost 8 years now and have no intentions of changing from them. They even gave a video of my car inspection! Who does that?? Had a talk with the person I leased my last two cars from, he knew me and was excited to talk. Best Place!!! More
by Lindal
Employees Worked With
Gary Moretti, Salesman Brian
July 09, 2024
I pulled up to the dealership first one there at service they take me in as number four and then he questions me before I enter the dealership. I don’t have an appointment. He tells me I respond. I have two they take me in as number four and then he questions me before I enter the dealership. I don’t have an appointment. He tells me I respond. I have two emails to confirm my Appointment More
by 565
Employees Worked With
Don’t know
July 04, 2024
WARNING: Mazda has no authority over it's dealers. These dealerships have 1000s of good reviews on Google from new customers and spammy sales tactics, but take it from someone who's actually owned one These dealerships have 1000s of good reviews on Google from new customers and spammy sales tactics, but take it from someone who's actually owned one for years. $3,000 in repairs in 3 years on a new car. Nothing covered under warranty because it's a terrible car and so are the dealers. DON'T BUY ONE! They have less automotive market share for a reason. This year was the most insane, a $2000 fix, someone noticed a bolt head broke off for the steering component on the bottom. "Wheel could have come off at any moment" killing me at highway speeds. The dealer says "rust" only so they don't have to cover it under warranty just like every other issue I've had. Well, how about the bolt broke off then rusted since there is no rust coating under the bolt head? I heard an odd noise for a long time. Of course the Mazda dealer won't side with you, because Mazda itself has no authority over their own horrible warranties and you are nothing to them after you buy it. The guy had all sorts to say just so evidently and obviously to screw me over, insulting me rather than just telling the truth. He actually said "it happened when you drove it down to Florida" wow! Really? I didn't know your cars weren't supposed to driven? What about the rust story? Or, "you can go complain to the dealer you bought it at." Who I called states away, and said it "would have been covered!" Imagine buying an iPhone in Wisconsin and the Florida store tells you go back to Wisconsin to have the warranty covered. Egregious treatment. Ok, Mazda's side? A fatally important bolt rusts within 3 years on a warranty new, visibly well taken care of, 100% garaged car. Sounds like an excellent car! Mazda's were known for their rust issues. They can make up whatever fairytale, but at the end of the day not covering something this insane shows they have NO confidence in what they sell. After driving a Mazda for years, I noticed how much smoother my rental rode while they fixed this (which Useless Mazda Customer Experience wouldn't even reimburse fully, and practically needed my mother's social security number to offer anything FYI). No banging on road perfections. It's no wonder my Mazda breaks all the time. More
by Joseph DAlesandro
Employees Worked With
Employee
