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Classic Mazda Orlando

Orlando, FL

4.8
418 Reviews
Classic Mazda is proud to serve Orlando with quality Mazda vehicles. With models like the Mazda3, Mazda6 and the Mazda CX-5, we have something for every taste and need. Come visit us at 1983 N. Semoran Blvd. to see our vehicles and take one for a test drive. If you're looking for used cars in Orlando, we can assist you there as well. Visit our inventory page to see our large collection of pre-owned vehicles. Classic Mazda is proud to serve Orlando with quality Mazda vehicles. With models like the Mazda3, Mazda6 and the Mazda CX-5, we have something for every taste and need. Come visit us at 1983 N. Semoran Blvd. to see our vehicles and take one for a test drive. If you're looking for used cars in Orlando, we can assist you there as well. Visit our inventory page to see our large collection of pre-owned vehicles. Classic Mazda is not just your Orlando Mazda dealership, we also provide a full line of services dedicated to our Florida customers. From auto repair & service performed by expert mechanics, to OEM parts & accessories, to car loans or leases, Classic Mazda is the smart choice for your automotive needs.
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1983 N Semoran Blvd

Orlando, FL

32807

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Showing 418 reviews

October 26, 2022

1 hour and 55 minutes to rotate tires, alignment, and oil change seems too long for this type of service. More

by Megasands
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Noriega Thomas
Oct 31, 2022 -

Classic Mazda Orlando responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. If you'd be willing to provide more feedback, please reach out to us at (407) 681-2222 so we can assist you further.

October 20, 2022

Brian and Juan were amazing. Traded in my old leased car for my new one! It went smooth and seamless and I drove home with my new beautiful 2023 CX5 Car! Brian walked me thru More

by Lindal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian in Sales and Juan in Credit Dept , Evan Noriega Thomas
Oct 25, 2022 -

Classic Mazda Orlando responded

Hi Lindal, we're happy you found our staff to be so supportive during your experience here at Classic Mazda. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 18, 2022

I have never dealt with this dealership and I do not even live in the state. I contacted them requesting a call back if they acquired a certain type of car that I wanted. They eventually acquired the right c More

by Phil W
Customer Service
Recommend Dealer
No
Employees Worked With
Evan Noriega Thomas
Oct 21, 2022 -

Classic Mazda Orlando responded

Hi Phil, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (407) 681-2222. We look forward to hearing from you.

September 20, 2022

great service, gave me a loaner car while my car was being serviced, sent me a video of the additional work required. always polite and nice personel. Ordered parts on time for next gay repair. Service More

by mrmasda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Noriega Thomas
Sep 21, 2022 -

Classic Mazda Orlando responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

September 14, 2022

The entire customer experience from beginning to end is always the best. The staff tells you up front what to expect and keep you informed throughout the process. Classis Mazda has one of the best waiting More

by rstewart1262
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Sep 16, 2022 -

Classic Mazda Orlando responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 02, 2022

Great experience from start to finish buying a 2022 Miata RF. Classic was the only dealer with views into arriving inventory so I was able to see the specific vehicle I wanted was in transit. Ace was truly a More

by gillian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon in Finance
Sep 11, 2022 -

Classic Mazda Orlando responded

Hi Gillian, thank you for your kind review; we are happy to pass along your comments to the team here at Classic Mazda! If you have any further questions, please don't hesitate to reach out! Take care!

August 24, 2022

Great experience! Michael was extremely helpful and the process was made easy! Very happy with my new car. More

by Briana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Shehata
Sep 11, 2022 -

Classic Mazda Orlando responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 28, 2022

Very poor service experience. The tech botched the valve cover replacement on my CX-5 and I ended up having oil all over the top and front of the engine. Then I had to wait severa More

by Chevyrelic
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
General Manager
Sep 10, 2022 -

Classic Mazda Orlando responded

Mr. Jim Hambright, Per our conversations when you visited, the warranty repair to your CX5 is not common and required us to order parts for the repair after your first visit to verify your concern. Unfortunately, on the first repair attempt after the parts arrived, the valve cover gasket was defective or possibly nicked in the install. The seepage of oil was not evident after the technician test drove after the 1st repair; it appeared several days after you picked up. We overnighted a new valve cover gasket, rearranged shop schedules to prioritize you, and provided you a complementary loaner vehicle. After the final repair, I personally checked the cleanliness of your vehicle’s engine bay, and verified the oil was at the proper level using your dipstick. Please refer to Section 6 Owner Maintenance “Inspecting Engine Oil Level” if you would like to learn how to check your oil level yourself. Again, I apologize for the inconvenience and sorry you felt you needed to change your oil to make sure you had the proper level. Chad Rogers General Manager

Sep 10, 2022 -

Chevyrelic responded

Chad…I see that you didn’t dispute the facts I presented in my review of your dealership’s Service Department. However, you did take a few “liberties” in your response in an attempt to downplay the poor service I received, so I will address those… 1. The Oil Control Valve (OCV) and/or gasket leaks is a common fault for Mazda vehicles. This continuing problem is an issue across several Mazda vehicle platforms and is the reason I originally brought my vehicle in for service. To say it is an uncommon problem is inaccurate. The readers of this forum can simply do a web search on “Mazda OCV leaks” and they will be able to review plenty of information on this topic. As that is the case, perhaps you just need more experienced personnel to mange your repair parts inventory. 2. No, it didn’t take days for the oil leak to show up. I noticed it right away after driving home. Unfortunately though, I assumed that the excess oil was the result of sloppy repair work and simply cleaned it up. However after driving the vehicle again a few days later, I realized that that was not the case. In actuality…the repair had been botched. To make matters worse, when contacting your dealership, I was told that I needed to send in pictures of the oil leak to your dealership before I could schedule service to get the issue fixed. Of course this delayed the overall repair process. 3. I am glad that I erred on the side of caution to change the oil. Blackstone analysis showed that there was an unusually high level of silicon in the oil. The high level of silicon was most likely due to gasket particles and other debris falling into the engine oil during the repair. Silicon is a concern because it is a wear agent and can cause significant and premature wear on internal engine components. In my case, the $30 oil analysis performed by Blackstone was well worth it as it validated my concerns regarding a subpar repair experience at your dealership.

July 17, 2022

Excellent purchase experience with salesman Abdiel Ortiz. No nonsense fees and terrific communication. Car was delivered perfect and staff could not have been nicer. We traveled from Miami to find a hone More

by doc821
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdiel Ortiz, James Vella
Sep 10, 2022 -

Classic Mazda Orlando responded

Hello there! we're glad you had a positive customer experience with our team! If you need us in the future, don't hesitate to give us a call or drop by! Have a very nice day!

May 22, 2022

I’m always pleased with the service at Classic Mazda. Gary Moretti, my service advisor, is very knowledgeable and professional. I wouldn’t take my car anywhere else! More

by danielle779
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Moretti
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