Classic Kia

I highly recommend going to Classic Kia for your new car. I worked with John Plewka and he was great, very informative and knowledgeable about my Telluride. The finance manager Yoshi Yoshiike was also first I worked with John Plewka and he was great, very informative and knowledgeable about my Telluride. The finance manager Yoshi Yoshiike was also first class to work with. The whole experience was very smooth, a credit to how things work here! More

Terrible service manager and service dept. My mother who is 67 years old (sweet sweet lady) bought a vehicle from here and maintenance it on a regular basis. They mistakenly messed up and left something ou is 67 years old (sweet sweet lady) bought a vehicle from here and maintenance it on a regular basis. They mistakenly messed up and left something out or off and she had to bring it back for them to correct, then tried to tell her she wasn't serviced in a month when she was. She had the paperwork to prove it and then brought the car back due to a noise it was making. They told her that it looked like coolant was leaking, but there was never anything under the car and then told her to drive it to see if maybe the noise would go away. WHAT!?!?! What service dept says that. Come to find out her engine was in engine failure and as faithful as she is to caring for her car and the mishaps while receiving service there they just didn't want to take responsibility for a mistake on their behalf. Not just that, but my daughter who also has a Kia called to have her car towed and serviced there due to an issue the warranty should cover and they basically asked her the problem and said oh no we can't diagnose it and doubt the warranty will cover it. Just dismissive and rude, but funny thing is she called a different Kia dealer in another town and they were so helpful and come to find out she did have options for her issue (possible gas or component issue) and warranty would cover or she'd pay a small deductible through her insurance. I am not just writing this because this is my family, but also to protect others as times are hard and people deserve better than to be taken advantage of and dismissed in this way. More

Rude service manager on duty, "Mike". I made the mistake of not thoroughly reading a service special coupon, which I received as an email attachment, to realize it did not apply to my vehicle because it use of not thoroughly reading a service special coupon, which I received as an email attachment, to realize it did not apply to my vehicle because it uses synthetic oil. Asking for a manager for an explanation, Mike pointed out the statement in the body of the offer referring to synthetic oil vehicles. I acknowledged that I had not caught that previously. Standing there processing my mistake and voicing dis-satisfaction at what I felt was a misleading offer, the conversation and Mike's tone became un-necessarily uncomfortable. Mike repeatedly pointed to the wording on the paper stating that it did not apply to synthetic oil vehicles. Multiple times I conceded I had not seen that before but now I do, and I wondered why I would receive a service special coupon that did not apply to my vehicle. Mike stated that all offers go out to all Kia owners but that things could be adjusted so that I did not receive any more email notices. At one point he gestured toward the exit and invited me to "be on your way". I stayed and had my oil changed. Other members of the service garage I have interactions with have been very nice, but I think Mike needs to re-view the customer friendly training video. More

Very friendly and courteous.Fast and efficient Very friendly and courteous. Fast and efficient service. Paul Donovan was very easy to talk to and he was very knowledgeable about the purchase of t Very friendly and courteous. Fast and efficient service. Paul Donovan was very easy to talk to and he was very knowledgeable about the purchase of the vehicle that I purchased. 2020 Kia Sportage LX. More

The best place in lake county Best sales people best service department all ways tell my friends to visit and buy there also I like to thank jenni this is my 2nd car buying and you help me with all the service department all ways tell my friends to visit and buy there also I like to thank jenni this is my 2nd car buying and you help me with all the questions I asked if I was giving a rating for your service that day it wold be 100/10 More

09/28/19 Went to classic Kia to purchase a new care and was greeted and taken care of very kindly. 10/10 would recommend was greeted and taken care of very kindly. 10/10 would recommend More

Evelyn Villa was great at serving us. She was very patient and answered all our questions. I would recommend her to anyone. She is also bilingual which made it was great at serving us. She was very patient and answered all our questions. I would recommend her to anyone. She is also bilingual which made it easy for my wife. More

Helpful and Honest! Great dealership. We went to many others and found this one extremely honest, bending over backwards to make sure everything was right. Seemed to real Great dealership. We went to many others and found this one extremely honest, bending over backwards to make sure everything was right. Seemed to really care about your well-being. Very patient and knowledgeable. Would recommend Jennifer Pratt who went above and beyond, in my opinion, with helpfulness. More

Best car buying experience I've had This was the most enjoyable car buying experience of my life, because I have never had a stress free one before. Jordan the salesman was extremely pr This was the most enjoyable car buying experience of my life, because I have never had a stress free one before. Jordan the salesman was extremely professional, polite and knowledgeable. He demonstrated all the cars functions and technology thoroughly and answered all our questions. There was no smoke and mirrors when it came to price or financing. Our complements and thanks to Jordan and JJ the finance officer. We would definitely recommend this dealership to our friends, (never have done that before). More

Quick sales Jose and sales manager Kevin were honest, knowledgeable, and easy to work with. Straightforward competitive pricing with no games or tricks from typic Jose and sales manager Kevin were honest, knowledgeable, and easy to work with. Straightforward competitive pricing with no games or tricks from typical dealers. Made the process easy and pain free. Highly recommended. More