Classic Kia

Some people aren't extremely social or interested in small talk. Some people have DISABILITIES that limit their desire/interest/skills in extensive social interactions. Some of us want to purchase vehic small talk. Some people have DISABILITIES that limit their desire/interest/skills in extensive social interactions. Some of us want to purchase vehicles and pay in cash or finance them with our historical financial institutions. Some people purchasing cars at a higher price like to pamper the vehicle. He/she/they might ask the dealership not to wash or remove the plastic from the vehicle to prevent swirl marks, scratches, micro-scratches, and other unsightly issues. People might utilize detailers with whom they have ongoing relationships to perform such tasks. Also, some people don't use apps or choose to live in the "connected" world. That is their right. None of the above should result in repeated threats to "not sale" the car or to behave in bullying fashion. When children on the playground become aggressive, threatening and use coercion to get their way, they are defined as bullies. So too, it is with adult bullies. Jennifer P, Yoshi Y, and the General Sales Manager all engaged in threatening coercive manners. Each threatened not the sell me the Kia EV6-FE if I didn't do exactly as they wished. I didn't want dealer financing; Jennifer issued a threat not to sell the vehicle. I am NOT a connected person, so I did not want an app connected to my car. I expressed such to the general sales manager. He became loud and aggressive and threatened not to sale me the car unless I downloaded the app and connected the car. My partner and I remained calm but were internally infuriated. He mentioned to me that he didn't like being bullied. Then Yoshi Y became irate and wanted to "cancel the sell" AFTER I had signed all of the paperwork and paid him $65,011.64 for a First Edition Kia EV6 that I had reserved with a deposit, online with Kia, nine months earlier. I was excited about the arrival of the car, but it needlessly sat in their lot for three days for no purpose, other than to charge. I could have charged it at home. They had control, I had patience. After Yoshi's yelling and bullyish behavior, he told us that my deal was a nightmare from the beginning. It must have been a nightmare because I politely and repeatedly stated that I was NOT interested in communicating about dealer financing. I asked for the total price and was ready to pay it; I did not negotiate for a lower price. I wrote a respectful email requesting that they do not wash the car or remove the plastic because I would be taking it directly to a detailer for work. I calmly told the general sales manager that I didn't want to use an app with the car. It is befuddling that they would be aggressive, angry, and bullyish when asked to perform less work for the same amount of money. My suggestion is simple-try advertising with these words-"If you won't finance with us, submit to our commands, and kiss our butts, buy your car elsewhere." Be bold, upfront, and honest about Classic Kia's preferred style of aggressive, coercive, and threatening style of customer service. As my car reservation did not allow me to change dealerships, I paid the bullies on Classic Kia's playground $65k in a transaction that Yoshi Y yelled was a "nightmare." The nightmare was Classic Kia's own making. One week after the sale, Classic Kia requested that I provide a review for the $65k nightmare that Classic Kia had to suffer. Here we are. Allow me to apologize. I apologize for wanting to use my credit union's financing. I apologize that I wanted my long-term detailer to prep the car and do other work immediately upon receiving the vehicle. I apologize that I don't want to use an app connected to the car. I also apologize that three of you became aggressive and threatened not to sell the First Edition car that I had reserved nine months earlier. That's that! Sincerely, Casey F More

I had an outstanding experience with Kia service department, everyone was very friendly and helpful. My duration for service on my car was shorter than expect! Thank you Classic Kia for amazing s department, everyone was very friendly and helpful. My duration for service on my car was shorter than expect! Thank you Classic Kia for amazing service! More

Follow up to my recent "missing spare tire and jack" issue with Service "Manager" Mike Flament; I really should have read some of his reviews prior to submitting my own! Mr. Flament has several very p issue with Service "Manager" Mike Flament; I really should have read some of his reviews prior to submitting my own! Mr. Flament has several very poor reviews similar to mine. What's surprising here is that by continuing to employ Mr. Flament despite the way he treats customers, Classic Kia is clearly disinterested in customer satisfaction which is extremely unfortunate. More

Absolute worst service department in all of Lake County. My daughter's Kia Soul had a recall on the engine, and unfortunately after keeping her vehicle for over two weeks, it was returned to her with the f My daughter's Kia Soul had a recall on the engine, and unfortunately after keeping her vehicle for over two weeks, it was returned to her with the full spare tire and jack missing. Of course, she did not realize it was missing until yesterday when she got a flat and needed the spare. The recall work was completed in July. I happen to be an automotive sales professional in Lake County as well, and on the recommendation that the service manager Mike Flament was a "nice guy" I rang him up hoping to discuss and looking for a professional concerns. I simply explained that the car was purchased within a year, it most definitely had a spare tire and jack in the car at the time of purchase. The car had never been out of my daughter's possession (other than quick oil changes and car washes) other than during the recall work preformed at Classic Kia. I explained to Mr. Flament right from the start of my conversation that I was not accusing anyone of anything, that given the ongoing auto industry market conditions, not only are new and used cars in high demand, so too are parts and during this crazy market, I have no idea what happened, but that I would surely appreciate professional courtesy pricing on a new spare tire and jack or the like. Mr. Flament was extremely defensive at the onset, a terrible listener, and kept circling the conversation around to accusing me of accusing them of stealing. Personally, I would never accuse anyone of stealing without concrete supporting evidence. In fact, I prefaced the conversation with "I am not accusing anyone of anything.....but this is what happened..." Again, Mr. Flament had a patent answer he was sticking to and my words were of no interest to him. However, he did say he would "look in the back to see if we have her spare tire laying around and will call you back." Which he did, and even more unprofessional and confrontational than during our first phone conversation Mr. Flament stated he spoke with the service tech who worked on my daughter's car and he says he didn't touch your daughter's spare tire, and he's worked for me for over 20 years, I believe him, and he doesn't have it. Well, again Mr. Flament, I do know the inner workings of a dealership and I know that several other people have access to a customer's vehicle while it's there for service. I didn't ask you to or expect you to confront a service advisor. We're you expecting an admission. Really now! All I asked you for WITHOUT ACCUSATIONS was some professional courtesy on a part. You stated you were "not interested" in working that out and hung up the phone on me. THIS SERVICE DEPARTMENT DOES NOT CARE ABOUT CUSTOMER SATISFACTION AND DOING THE RIGHT THING. PLENTY OF OTHER DEALERSHIPS DO CARE ABOUT CUSTOMER SATISFACTION, YOU HAVE A CHOICE IN WHO TO BRING YOUR BUSINESS. More

Jennifer Pratt worked with me for a few months to find a new vehicle. She was very helpful! She found an incoming vehicle for me to lease and helped me set up more months on the current lease while waiting new vehicle. She was very helpful! She found an incoming vehicle for me to lease and helped me set up more months on the current lease while waiting for the new incoming vehicle to arrive. It’s the second car I have leased from Classic and Jennifer Pratt, and I hope to work with her again in the future! Thank you Jennifer! More

I always have a great experience dealing with Mr. Lopez in the service dept. I appreciate his friendly manner and knowledge of what service I want done...He's the Best! in the service dept. I appreciate his friendly manner and knowledge of what service I want done...He's the Best! More

Outstanding no pressure buying experience. My salesperson Pedro Fuentes was patient, knowledgeable and personable. Normally buying a car is like a visit to the dentist office, and you usually leave the deale Pedro Fuentes was patient, knowledgeable and personable. Normally buying a car is like a visit to the dentist office, and you usually leave the dealership feeling patronized or exploited, and sometimes both. I can assure you that I left feeling completely satisfied and I would highly recommend a visit. And ask for Pedro. More

Mr. Freitag here. Had service done today and as always service is outstanding. I recommend anyone thinking about a new car. This is where you want to go. Been a customer since 2011 service is outstanding. I recommend anyone thinking about a new car. This is where you want to go. Been a customer since 2011 More

Jennifer Pratt!! Thank you so much for the most amazing service!! Easiest buy ever!! Helped ever step of the process can’t believe it was so seem less!! service!! Easiest buy ever!! Helped ever step of the process can’t believe it was so seem less!! More

Terrible Service/Repair Department, Incompetent, Won't support warranty issues, Disrespectful, Could not diagnose problem and didn't try to solve problem or take responsibility for issue. I bought the car support warranty issues, Disrespectful, Could not diagnose problem and didn't try to solve problem or take responsibility for issue. I bought the car new at that dealer. It's a long story, over months and years, and was not solved until I contacted Corporate Kia and found another dealer to diagnose the problem. In the meantime, I could not drive the car at night or in bad weather. I bought my new Kia there but I would never buy a car there again!! More