Classic Hyundai of Wilkesboro

Do not get your vehicle serviced here. My engine was under warranty and replaced. It took months and I never got updates and had to spend over $2,000 on a rental prior to them having one r My engine was under warranty and replaced. It took months and I never got updates and had to spend over $2,000 on a rental prior to them having one ready for me. The process to get that money back is lengthy and cannot be completed until after your rental has been returned (in my case, 4 months). Every time I called this dealership, I would be transferred from person to person and told the right person would call. They never would. Somewhere throughout the process, this dealership lost my keys which further delayed me getting my car back. When I finally got my car back, it was covered in filth, which left stains and rust spots all over my car. My engine also got 30mpg prior to having my engine replaced and when I got it back, it was getting 10mpg. I was told by the service manager twice that this was completely normal and that I was exaggerating. He dismissed my concern even after I informed him that multiple shops around my town said a 65% decrease in mpg is abnormal. When I took my car back, I was told my air filter got dirty while sitting on their lot for months and they asked if I wanted it replaced. After telling me it was dirty from sitting on the lot while waiting to be serviced for four months, they then made my pay $43 for this. Now I am trying to get literally a single person to respond to me about the permanent rust and stains, and no one will reply or call me back. More

Friendly people, no pressure sales! Took the time to ensure I got the vehicle I wanted. Took the time to ensure I got the vehicle I wanted. More

Barton was great everything was smooth and easy. Glad I came from Winston would be happy to do business again and probably will. Glad I came from Winston would be happy to do business again and probably will. More

I had an appointment for an oil change, per their website, I had a coupon for a full synthetic oil change for 19.95. I walked out paying $43 because that’s “how it works.” I’m waiting for a call back website, I had a coupon for a full synthetic oil change for 19.95. I walked out paying $43 because that’s “how it works.” I’m waiting for a call back from the service manager now. More

Very friendly and no feeling of trying to upsell you on something you don’t need something you don’t need More

Everyone was great! ! I had a knowledgeable staff and great service!! Thanks Classic Hyundai you rock!! ! I had a knowledgeable staff and great service!! Thanks Classic Hyundai you rock!! More

Was quoted 187. 25 to purchase a 4 pin wiring harness and have it installed. I was charged a total of 379.74. The service tech said it was based on 2 hours to instal 25 to purchase a 4 pin wiring harness and have it installed. I was charged a total of 379.74. The service tech said it was based on 2 hours to install. I went out back and sat down as my Santa Cruz drove by me at 10:28. 11:16 the Santa Cruz was headed back to the pick up lane. I asked to see the invoice to see if I was charged for two hours when it only took 45 minutes. I questioned the service tech and he said they started working on it while we were talking. I admit I was xxxxx. Having to drive 2 hours round trip to the dealership, I will look elsewhere to have any more services done. There is clearly a lack of communication within the department. This was the third strike, First was me having to pay 7000 dollars shortage fee and in return I didn’t get any allowance for a shortage fee on my 2005 Toyota Tundra, Second strike was Hyundai revoked the extended service plan for six years back to 3 years. Third strike was being told I had to pay 187.25 up front to get the 4pin and have it installed. The dealership actually got 4 strikes when they charged me for two hours when it only took 48 minutes at most. Fifth strike I didn’t receive my 10% discount for any accessories I purchase for my new 2022 Santa Cruz. More

The whole experience was great from the time I pulled in until the time I left. Everyone was so friendly from the salesman to the finance department. until the time I left. Everyone was so friendly from the salesman to the finance department. More

Service department was great the gentlemen that help me was the best will definitely be back was the best will definitely be back More