Classic Honda Orlando - Service Center

Great service Was excellant service at this dealership. Was greeted when I pulled in and given an estimate of my service. While waiting was told air filters needed Was excellant service at this dealership. Was greeted when I pulled in and given an estimate of my service. While waiting was told air filters needed to be changes and even showed them to me. Will continue to use this dealership. More

Problem solving et. al. Mr Jay Banks waited on me. I was in for an Oil Change, but then he took me inside the shop so a mechanic could show some problems that they found: Wor Mr Jay Banks waited on me. I was in for an Oil Change, but then he took me inside the shop so a mechanic could show some problems that they found: Worn bushings (really bad), thin tires (they are 7 years old) and almost zero rear wheel brake left. Most of these issues are safety related, so he advised me to solve then ASAP. After some number crunching, he was able to find a reasonable amount to pay, so I took it. He was very proffessional and courteous. He will be an excelent service advisor after he gains more experience. More

great experience Fernando Nunez was my advisor who looked after me who did a fantastic job kept me informed by phone exactly what was going on regarding my repair. I a Fernando Nunez was my advisor who looked after me who did a fantastic job kept me informed by phone exactly what was going on regarding my repair. I always will take my Honda there because of the quality of customer service Mr. Nunez offers why would I go anywhere else, Thanks again for your courtesy and great customer service. More

Express service Came in through express lane for an oil change. Was approached quickly by Gerald Alaniz and he took care of getting my car right in. He was quite fr Came in through express lane for an oil change. Was approached quickly by Gerald Alaniz and he took care of getting my car right in. He was quite friendly and courteous. He quoted a time of 1 hour 45 min due to tire rotation and balance. In just over an hour it was done and ready to go ! Love it when my day off doesn't have to be spent doing a chore ! More

Service Review I had the opportunity to deal with Gerald Alaniz during an oil change appointment. He was very courteous, & explained things in a heartfelt way. The I had the opportunity to deal with Gerald Alaniz during an oil change appointment. He was very courteous, & explained things in a heartfelt way. There was a problem that was found with my car, & he worked very hard to get it resolved. Even though a one hour appointment turned into a little over 2.5 hours, he did all he could to make it a pleasant experience. Thank you, Gerald! More

Service Review I have had the pleasure of dealing with Maribel Franco/Service Advisor, in recent visits to Classic Honda Service. She is professional, knowledgable I have had the pleasure of dealing with Maribel Franco/Service Advisor, in recent visits to Classic Honda Service. She is professional, knowledgable, courteous, and just plain friendly. She takes great care in making sure that you are completely aware of what your issues are with your vehicle, and what it will cost to correct the problem. She is also quite good at estimating how long it will take to complete the service. If there are any discounts currently being offered for service, she will bring this to the attention of the customer. More

Good service. Quick and efficient. Helpful Service Advisor Our 2012 CR-V wouldn't start one morning. I called Classic Honda and they said to bring it in. I got the car jump started, brought it there and Servic Our 2012 CR-V wouldn't start one morning. I called Classic Honda and they said to bring it in. I got the car jump started, brought it there and Service Advisor Dustin Pearson said it was covered in the warranty. In 2 hours I was in and out of there. Dustin was helpful in every aspect of my stay. I'll be back! More

Great place to purchase, service and drive off the lot! My very first car was purchased at Classic Honda! Classic Honda has a fabulous service crew, sales crew, and a spectacular Director by the name of Der My very first car was purchased at Classic Honda! Classic Honda has a fabulous service crew, sales crew, and a spectacular Director by the name of Dervin Carty. Mr.Carty's diligent hard work and great costumer service put a big smile on my face. I recommened Classic Honda, 5 star hands down !! More

Very happy! The service manager Dervin Carty, went out of his way to make sure my car got the part it needed as fast as possible. He gave us outstanding service!! The service manager Dervin Carty, went out of his way to make sure my car got the part it needed as fast as possible. He gave us outstanding service!!! Thanks again Dervin!!! More

Stay Away from Service Department As a lifelong Honda customer I nerve thought I would have to write this review but considering my situation I have to do this. I purchased a brand new As a lifelong Honda customer I nerve thought I would have to write this review but considering my situation I have to do this. I purchased a brand new Accord in 2005. I have done regular oil change, did some minor work to the clutch back in 2010. Other that, the car ran and drove beautifully. I have keep all my paper work for the car because the day I would have sell it, I wanted to show the purchaser what kind of car they were getting. Back in July of 2014, I took my car to Classic Honda for a check engine light. Inside, I explain to the service adviser I had a check engine light on. The service adviser mentioned it will cost approximately $90 to diagnose the check engine light. It came with a code P1009 (VTC Actuator failure). To fix the problem it will cost me $700. Because of my job I needed to get my car fix as early as possible. But Classic Honda didn’t have the VTC available. It was going to take them 2 days to get the VTC. I had to loan a car on my own to drive to several Honda dealerships to get the part. I drove back to Classic the next day to give Classic the part. This past September, the same check engine light code came on. I went back to Classic and the same service adviser mentioned it will cost me another $90 if it is a different code. Money, money, money !!!!!! The code came with the same one P1009. The Service adviser said to me, “ Sir your car is burning oil inside the engine. You are going to need a new engine for $2500.” I was so shocked, I could say anything. After a few minutes I asked to speak with the manager. He mentioned to me “ Unfortunately, some engine do fail like this”. According to the technician who worked on my car, “There is nothing I could I have done to prevent this failure” There is nothing he can do. In other word too bad for me. So now, I am out of my money, almost out of my car. Classic Honda you lost a lifelong customer. More