Classic Honda Orlando - Service Center

Service Excellence Always a pleasure when you go somewhere and they remember your name! I would never buy a car anywhere else. They have the whole packages from sales to Always a pleasure when you go somewhere and they remember your name! I would never buy a car anywhere else. They have the whole packages from sales to service More

Quick service The service is great and their time estimate is pretty accurate. When I drive away I'm sure my car is in tip top shape! The service is great and their time estimate is pretty accurate. When I drive away I'm sure my car is in tip top shape! More

Dishonest Service Department I took my 2014 Honda Accord in to be serviced because the tire pressure light came on. I was told that both of my front tires had a nail in them. Th I took my 2014 Honda Accord in to be serviced because the tire pressure light came on. I was told that both of my front tires had a nail in them. They said that one could be patched for $25, but the other couldn't be patched and definitely needed to be replaced for $150. Thinking I could get the work done much cheaper elsewhere, I declined the dealership's offer to service my car and took it to an independent tire shop just 1/2 mile down the road. I told the tire shop mechanic what the dealership told me... that I had a nail in both of my front 2 tires, and that one could be patched while the other needed to be replaced. The mechanic said that you really can not determine any of that until you remove the nails and see what kind of damage was actually done to the tire. He removed the nails, and both of them turned out to be tiny, broken-off pieces of screws that were less than 1/4 inch long. Neither screw had actually punctured the inside of the tires, and both tires were perfectly fine! Neither tire needed patching or replacing. The tire shop could have very easily told me the same thing the dealership told me, and just offered to do the unnecessary work for less. But they did not. They were completely honest and upfront with me. They were more interested in gaining my trust and loyalty than making a quick buck off of me. I returned to the Honda dealership and spoke with service manager Dervin Carty. I told him how upset and disappointed I was that his service department told me I needed work done on my car that I did not actually need. He said he understood why I would feel that way, but insisted that his service department did nothing wrong. Even when I told him that I had been lied to, he still defended his technicians and refused to admit any wrong doing. He then offered me a token free oil change to make me feel better, but I declined. I left the dealership even more angry and upset than I had been before I arrived. This service department lied to me, and then tried to spin it like I was in the wrong. I will never visit this dealership again. More

Great Dealership I took my 2013 Honda Civic for a service which was complimentary due to me purchasing my car from this great dealership and I was also given a free wa I took my 2013 Honda Civic for a service which was complimentary due to me purchasing my car from this great dealership and I was also given a free wash and vacuum. Thanks to Jay Banks I was in and out in no time and my car was running and looking brand new. Thanks Classic Honda! More

Great service I had to take my car this weekend for a quick check up and I was thankful for Mr. Gerald Anais for his excellent customer service he was great helping I had to take my car this weekend for a quick check up and I was thankful for Mr. Gerald Anais for his excellent customer service he was great helping me and my husband with our car troubles. More

Excellent Customer Service. Marable Franco and her team as been putting up with me and issues since 2096, I'll be so upset about the cost, and she defuse the situation and see wh Marable Franco and her team as been putting up with me and issues since 2096, I'll be so upset about the cost, and she defuse the situation and see what resolution can be done. Of course not to mention the manager, Dervin how also assist in making it seamless as possible. Thank you very much Marable Franco, I appreciate you. Love my Classic Honda. Zenaida More

Great service Service adviser, Maribel Franco, was waiting for us to arrive at our appointed time. Since this was a product recall, the check in went smoothly. The Service adviser, Maribel Franco, was waiting for us to arrive at our appointed time. Since this was a product recall, the check in went smoothly. The service would take approximately 3 1/2 hours we went to do shopping. We received a call of work completed on time. When we picked up the car we found that it had been washed. I only use the location for service since we are a Honda family. More

GREAT SERVICE Service appointment was on time and nice waiting . Roof rack was installed on my 2016 CRV in a very timely manner . Appreciated the car was . Thanks Service appointment was on time and nice waiting . Roof rack was installed on my 2016 CRV in a very timely manner . Appreciated the car was . Thanks More

Honest service evaluation I brought in my 2005 Honda Accord with 208,000 miles due to a sudden transmission problem. Jay Banks was very professional and the service personnel I brought in my 2005 Honda Accord with 208,000 miles due to a sudden transmission problem. Jay Banks was very professional and the service personnel efficient and thorough. They not only diagnosed my worn out transmission but several others problems that made it obvious not to throw good money after bad. I greatly appreciate their realistic appraisal. More

Review of service with Dwight Dowe as Service Advisor It has always been a pleasure to work with Dwight Dowe at Classic Honda. He is always personable, friendly and professional. This always helps me to It has always been a pleasure to work with Dwight Dowe at Classic Honda. He is always personable, friendly and professional. This always helps me to relax as my vehicle is getting the service it needs to remain operable. It is also important to know that I'm not just spending money but this knowledgeable associate informs me of my best options. Hats off to Dwight in this new career! More