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Classic Honda Orlando - Service Center

Orlando, FL

4.4
426 Reviews

426 Reviews of Classic Honda Orlando - Service Center

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April 19, 2019

Service at Classic Honda Orlando Florida We always bring our Honda Odyssey back to Classic Honda in Orlando. We bought it here and will service it here. Maribel Franco was our Service Adviso More

by Sondi Michel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales-Richard Lamute Service-Maribel Franco
April 01, 2019

Service Dwight deserves a raise!! He gave legendary customer service. He helped me step by step throughout my wait. Communication was sharp. He made sure all More

by MoeEast25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwight Dowe
March 12, 2019

Excellent Service I have been taking my vehicle to classic Honda on West Colonial drive in Orlando. Since I purchase it in 2014. I am extremely happy with the service More

by May
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwight Dowe
January 05, 2019

Recent Service Travis did an excellent job getting our vehicle turned around. An initial delay was rewarded with a free detailing. We avoided an oil change thanks More

by golson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis
January 01, 2019

Great customer service I brought my car in for oil change, Immraaz Hosein is very friendly and professional, he make sure my car gets done in the promised time. More

by Thuy071
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Immraaz Hosein
December 24, 2018

Car service What a great team starting with Danielle who set up an appointment for me online and Tyler kinch who was very professional and honest. Thank you More

by Rachid245
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
December 22, 2018

Customer service Mr. Dwight Dowe handled my car service. fantastic customer service they didnt have the tires i needed but he made sure that i got the tires I needed f More

by Nookie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm not sure ...sorry
December 11, 2018

Does not stand behind service This dealership does not stand behind the work done by its service department. Had a power steering pump replaced two years ago. It now needs to be re More

by Ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dervin Carty
Dec 26, 2018 -

Classic Honda Orlando responded

Thank you Ryan for taking the time to bring this matter to our attention. We take pride in our service staff, and we do stand behind the work done by our department. When you brought your vehicle to us in the past, certain parts were covered under warranty, and we took care of them at no cost. We replaced what needed to be replaced at the time. When we received your call, we explained that the warranty that would cover the second repair is expired. As you stated, the warranty was valid for 12 months/12,000 miles. We would like to make things right and clear up any questions you may still have. When you have a chance, call our general manager Roger Deally at 407-291-6090 ext. 5055.

Dec 26, 2018 -

Ryan responded

As I stated on the phone, I understand the Honda warranty on the parts. But the reason I just had to pay to replace it again is because of the poor workmanship of your service department. A bolt was reattached and cross threaded and the return hose to the power steering pump had a leak all along which caused the damage to the pump in the first place and since you never caught the issue or replaced it—it damaged the second pump. I was clear on the phone with Dervin that our phone call was the time to make it right and clear things up. I will not accept that now when you’re clear intention is to repair your reputation and try and remove my review. My review stands. AVOID classic Honda.

November 09, 2018

Excellent customer service I would like to say Dwight Dowe is a great asset to Classic Honda. Dwight is very professional and also has a great personality. He had my Honda servi More

by gdaniel48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwight Dowe
October 22, 2018

Accord Service Well done. The service department was expecting me when I arrived and provided prompt assistance. My car was repaired same day as promised, and Kennet More

by Joe
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kenneth Love
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