Classic Honda Orlando

Absolutely the best service team I have ever dealt with. Very informative and helpful. I cannot say enough. I had both my 2003 Honda Pilot and my 2007 Honda Accord serviced : ) Very informative and helpful. I cannot say enough. I had both my 2003 Honda Pilot and my 2007 Honda Accord serviced : ) More

I recently visited Classic Honda to have my Honda Accord serviced. I have nothing but rave reviews for everyone I dealt with. From the time I drove up their drive-way, an attendant greeted me and directed m serviced. I have nothing but rave reviews for everyone I dealt with. From the time I drove up their drive-way, an attendant greeted me and directed me to my assigned service manager, Dave. Dave was very pleasant to deal with. He explained which service I needed at that time, how much it would cost and my expected wait time. They delivered on each one. It was a great, great experience and I'll recommend this dealer to anyone; afterall, this is my 4th card and I've bought and had serviced at this Honda dealer and I will never go anywhere else. Thanks Classic Honda! More

Well where to begin. The sales experience was good which I consider the hook. The pricing is set so no hassle haggling. Buyer beware on this though because it is likely that you will over pay. (unfortunatel I consider the hook. The pricing is set so no hassle haggling. Buyer beware on this though because it is likely that you will over pay. (unfortunately I did). I could almost swallow that if the service department wasn't so bad. I figured I'd buy certified, extend the bumper to bumper, and get a maintenance package to boot. Awesome then. I don't pay for tire rotations, oil changes, breakdowns(for things that are covered), and basically have worry free maintenance and coverage. WRONG. Everytime I have an issue it a huge hassle to get the warranty people to cover it. The service advisor has to call, the gotta get details, is it turns out that your issue isn't in the "bumper to bumper" extended coverage you pay the extra 1500 for then they stick you with a $70 (with taxes) diagnostic fee for each thing they try to diagnose. You have 3 things that aren't covered and you're looking at $210 before any work is DONE! Awesome right? Gets better though, I had to come back to the dealer 5 times to replace the same part. 3/4 times the installer actually broke to part and thought no one would notice. 1/5 the part actually failed. They kept trying to blame me or rather my 2 year old except when I finally caught the install in the bay kind of stopped blaming my kid. Got my oil changed on another occasion but wait they didn't, only the tire rotation because the info center was not reset (teck misread service request). You know how in the city they chalk your tire to make sure you don't exceed the parking time. I did this because I suspected that my tires were not being rotated. Well guess what....that time the oil was changed but the tires weren't rotated. Brought to the attention of the service manager...they must have not seen that on the service request. BTW it's $20 for a tire rotation. Mine was covered but who else is this happening too? Appointment or not you better get ready to wait..for a while. It doesn't matter what you are having done. While you wait you have the salesman coming to try and get you to trade the car in. Really, you can't make this stuff up. Bottomline is that the service absolutely without a doubt is outdated, complacent, inept at times depending on the tech and in gross need of Honda America coming down and checking them out for continue Honda Service and dealer authorization. The Honda name is what's suffering the most here in addition to the countless customers getting far less than the best Honda has to offer. It is sad because Honda is a great product. The 1 shining star in there is Maribel F (service adviser) in my many hours servicing the accord/pilot she works through the things as described above and while frustrated, she always tries to find the best solution for the customer. They should replace whoever is running that thing they call a service shop, close it down for a week (clean house and clean it up-it is extremely filthy and run down even for a service shop), and put her in charge of the whole thing. I can't imagine how many customers they've lost due to lousy service and repairs. This is why I no longer service the vehicle there. More

This dealership have dishonest salesmen and rude service staff. Salesman had high pressure sales technique. We bought a 2007 Honda Odyssey "Certified Pre-Owned" that was the farthest from certified quality. staff. Salesman had high pressure sales technique. We bought a 2007 Honda Odyssey "Certified Pre-Owned" that was the farthest from certified quality. A/C gave us trouble by blowing dust and smelling bad the day after we drove it home. Our passenger side front door will randomly not open even when all doors are unlocked, dealer refuses to fix it and says to use the other 3 doors if it happens again, although it has happened more that twice. Our battery that had a 100 moth warranty died around 18 months and dealer refused to replace it at no cost because "the warranty only applies to the dealer, not the owner." Salesman lied about Carfax. Of course he showed it to us, but since any carfax is difficult to decipher, we mistook the information he gave us. Later, as we look at the carfax in detail, the 'one owner car' was registered as a personal vehicle even before the first purchase was reported. Do not go here, they are lying crooks. More

I just bought a brand new Honda Accord Crosstour from Classic Honda. There 1 Price concept is genius. No Negotion necessary as I got a GREAT DEAL without the Haggle. I highly recommend Mo Almbaied as Classic Honda. There 1 Price concept is genius. No Negotion necessary as I got a GREAT DEAL without the Haggle. I highly recommend Mo Almbaied as he was very professional and courteous. If you are looking for a New car than I would give Mo a call. More

My wife took our 2010 Honda in for service and warranty work to Classic Honda.After we picked up the vehicle and returned home I noticed grease all over the carpet in the front and in the second row seatin work to Classic Honda.After we picked up the vehicle and returned home I noticed grease all over the carpet in the front and in the second row seating area.I called Maribel she transfered me to the service manager Dervin.He told me to bring it up and he would take care of it.After getting to Honda I spoke with Dervin and he had someone look at the carpet.As I was in the waiting area I walked back to where the shop is where the cars are worked on.Oh my lord this is by far the worst looking shop I have ever seen in my life,this shop looks like something from the 60's the floors are black with dirt and grease.Dervin came up to me and said he would clean the carpet and told him no thanks I would just like my vehicle back.We paid over $40,000.00 for this vehicle and it was only 6 months old.I am calling American Honda to complain about the condition of this shop.The showroom looks very nice but their shop has got to go.If you have a nice Honda this is NOT the dealer to go to. More