Classic Honda Orlando

Recall Service Well I have to say I pulled into the service area and I was greeted by Jay Banks one of the service writers! He was smiling and pleasant and very unde Well I have to say I pulled into the service area and I was greeted by Jay Banks one of the service writers! He was smiling and pleasant and very understanding. I was there becasue I made appointment to have some recall work ( Fuel pump and master brake cylinder) done on my Odyssey Van. Well He asked me the questions of did I have appointment and I said yes. He went inside to look it up and it was not there. I made a mistake by not telling him that I was there to drop it off for a 7 AM appointment! He went back inside with a smile and said " Do not worry it is okay as I offered my apologies about the mix up of my fault! Well Jay Banks found my appointment and wrote the paper work and all before I even got out the van and into his little desk. I use a cane becasue I am going through Chemo and radiation for throat cancer and Jay went out of his way to ensure I was comfortable and made sure he explained everything as well as came around the desk to have me sign the paperwork so I did not have to stretch! I also needed to get the shuttle home becasue I had not ride and Honda ( THe manufacturer did not offer loaner for this recall ( they should have) which 8 hours plus dropping it off the night before was tough with my health situation! I was not to get my van back till about 3 or 4 PM yet at 11 AM I got a call from Jay and he told me my van was ready. I asked how becasue of the time frame. He started with apology that the fuel pump work was dome yet the brake cylinder parts were special order and they would take a week to get into their shop. I am a bit upset with the women ( whose name I did not write down) who answered the phone and made the appointment. She should have checked and said we can order the parts and when they come in we will call and schedule appointment! SHe did not. And that pisses me off! The shuttle driver took about an hour to come fetch me from my home ( 1.3 miles straight down the road) and took me to dealership. I walked in and Jay was on the phone and quickly ended the call. Explained to me again about the parts being on special order and I explained to him that I will have Radiation starting monday for the next 7 weeks Monday through Friday. He said do not worry we will work something out to get your van here and get you home and ensure that it does not interfere with your medical treatments! I have never had service this good at any car dealer or service establishment in my life! Even Good year where I can see the sign from my home does not give the kind of Customer service that Jay BAnks and Classic honda has given me! THey make you wait and wait to even ask how they can help you and then tell you all the things wrong with your vehicle before even starting to grab the paper work let alone start writing! I am sure Mr. Banks will make me happy again when the parts come in and accommodate me and my health with transportation and scheduling around my appointments to get me there and back home and back there in atimely matter! I want to say Mr. Jay Banks was the most pleasant for I talked to a couple of service personnel while waiting for shuttle and trust me I am glad I got JAy as the person I had to deal with. THank YOu JAy BAnks More

best service assistance maribel franco is the assistant that helped me and he was a very nice guy the way he welcomed me and helped me in my service thankyou maribel franco a maribel franco is the assistant that helped me and he was a very nice guy the way he welcomed me and helped me in my service thankyou maribel franco and thankyou classic honda More

Quality customer Service My experience at Classic Honda was amazingingly exceptional quality customer service. I went in with bad credit and little to no money down and the r My experience at Classic Honda was amazingingly exceptional quality customer service. I went in with bad credit and little to no money down and the representatives that assisted me did their very best to get me approved. I left there with a 2015 Honda Civic Sedan and I was the happiest individual ever. I was so pleased and so happy with everyone's help. My experience felt like I was at Disney World. It felt magical. I been to other dealerships and never received the type of customer service like Classic Honda. More

Saved me time and money I'd gone to the dealership without an appt in need of sort of an emergency change of oil (oil life at 5%) When I got there, I realized that my careful I'd gone to the dealership without an appt in need of sort of an emergency change of oil (oil life at 5%) When I got there, I realized that my carefully folded coupons were carefully left behind on my kitchen table. I nearly have a meltdown but Gerald was not only kind enough to let me use his fax so I could have my coupons faxed in; better than that he worked it so I wouldn't even go through that hassle and got my discount. The service was completed before the estimated time he was thorough enough to explain things in my car that needed my immediate attention and those I could still wait. More

Great Service Fernando Nunez, and the service team at Classic Honda make our service appointments effortless. By effortless I mean drive in, say hi, sit down drink Fernando Nunez, and the service team at Classic Honda make our service appointments effortless. By effortless I mean drive in, say hi, sit down drink coffee, stand up, say thanks, take your car and go on about your day! It just can not get any better. Thanks to Fernando Nunez and the team once again! More

Awesome Dealership Classic Honda is simply the best! I'd visited several dealerships including another Honda dealership and no one gave me the excellent customer s Classic Honda is simply the best! I'd visited several dealerships including another Honda dealership and no one gave me the excellent customer service and pricing that I received at Classic. Kudos to their sales person Hamid Piroozfar, their Sales Manager, Clem Collins and their Finance Director, Ruben Torres. What a great team of people to work it! If you're in the market for a Honda vehicle, I highly recommend that you visit Classic Honda because they will work hard to make sure you're are satisfied. More

Timely I was very pleased with their concern to put a rush on my service so that I can make an important appointment. It put my mind at ease. I was very pleased with their concern to put a rush on my service so that I can make an important appointment. It put my mind at ease. More

They keep my car in great shape Our Honda Accord has been serviced by this dealership since 1997. They have done a great job and the car still rides smoothly and performs reliably. T Our Honda Accord has been serviced by this dealership since 1997. They have done a great job and the car still rides smoothly and performs reliably. They are honest about which repairs or regular maintenance needs to be performed. Joshua Swiernik was very pleasant to work with and followed up on questions. I recommend them. More

Great service Was excellant service at this dealership. Was greeted when I pulled in and given an estimate of my service. While waiting was told air filters needed Was excellant service at this dealership. Was greeted when I pulled in and given an estimate of my service. While waiting was told air filters needed to be changes and even showed them to me. Will continue to use this dealership. More

Problem solving et. al. Mr Jay Banks waited on me. I was in for an Oil Change, but then he took me inside the shop so a mechanic could show some problems that they found: Wor Mr Jay Banks waited on me. I was in for an Oil Change, but then he took me inside the shop so a mechanic could show some problems that they found: Worn bushings (really bad), thin tires (they are 7 years old) and almost zero rear wheel brake left. Most of these issues are safety related, so he advised me to solve then ASAP. After some number crunching, he was able to find a reasonable amount to pay, so I took it. He was very proffessional and courteous. He will be an excelent service advisor after he gains more experience. More