Classic Hampton Auto Mall

Recent Service Review My recent service was excellent and done at a very time manner. I was provided with a excellent customer service rep, Derrik Phillips who has been ke My recent service was excellent and done at a very time manner. I was provided with a excellent customer service rep, Derrik Phillips who has been keeping me updated throughout the entire process and assuring that all of my work gets completed within the estimated time frame. Derrik has also gone beyond his duties to assist with getting all of my information submitted for my insurance claim and faxed over my estimates rather quickly and also had Harmon's body shop to come out and complete an estimate on their portion of my claim. I am very satisfied with all of my services. More

Outstanding Customer Service The Sales Manager Tom Norfleet and Brand Specialist Kevin Mooring are real professionals and very easy to work with. They exceeded my expectations. It The Sales Manager Tom Norfleet and Brand Specialist Kevin Mooring are real professionals and very easy to work with. They exceeded my expectations. It was a pleasure working with them. More

Outstanding customer service and value! I was involved in a car crash two days ago that resulted in the total loss of my vehicle. I came to Tysinger via USAA Car Buying Service. I called whe I was involved in a car crash two days ago that resulted in the total loss of my vehicle. I came to Tysinger via USAA Car Buying Service. I called when I found the car that I was interested in. A sales person by the name of Lloyd Francis. Lloyd was extremely helpful, professional and courteous. Though I have bought many vehicles and been through the car buying process many times, Tysinger had me driving off of the lot with the car I wanted (at a great price) within two hours, which in my past experience is extremely hard to come by. The financial manager, Thomas Duckwell, was very congenial and forthcoming on all matters concening the financing of the vehicle. Overall, I had an phenomenal experience at Tysinger Motor Company (in Hampton) and recommend them to anyone looking to buy their next vehicle. More

Always Great Service! I always have a great service experience at Tysinger. They explain every option and let me know up front what I am going to pay. It is also nice to I always have a great service experience at Tysinger. They explain every option and let me know up front what I am going to pay. It is also nice to have a quiet environment to get work done while I am waiting. More

On time as promised. In by 8:30 for some complicated warranty work (that wasn't affecting my vehicle performance) and out by Noon (2 hours early). Derrick Phillips is my s In by 8:30 for some complicated warranty work (that wasn't affecting my vehicle performance) and out by Noon (2 hours early). Derrick Phillips is my service advisor and kept me informed and under promised and over performed. Excellent. More

Great Service, Dealership Price Overall, my experience with the service department has been excellent. I particularly appreciate the shuttle service for when my car is in the shop an Overall, my experience with the service department has been excellent. I particularly appreciate the shuttle service for when my car is in the shop and even got a loaner car once when they needed to keep the car. You can find cheaper outfits to service your car, but the extras make the cost worth it. More

Jerome is great! I visited Tysinger this past Saturday and my experience with Jerome was fantastic. He truly wants you to purchase the car that fits you and the kind I visited Tysinger this past Saturday and my experience with Jerome was fantastic. He truly wants you to purchase the car that fits you and the kind you truly want, and will do what it takes to make sure you are satisfied. I was able to get the right pre-owned car for me. Melissa was great, and Jerome was so nice, a true pleasure to work with. More

Happy with my new to me Mercedes E350 I went in to test drive a C250 and met Bill Upton out front. Bill was a very nice gentleman, easy to talk to and not pushy at all. After driving the I went in to test drive a C250 and met Bill Upton out front. Bill was a very nice gentleman, easy to talk to and not pushy at all. After driving the C250 I knew it wasn't for me. He then asked me if I would consider something a bit larger and showed me a used E350 which we took for a test drive. When he asked me what I thought of it, I said "What's not to like" and that unlike the C250, I was "Feeling the love" with this car. After the drive we went inside and met with Parker, the sales manage. Parker was also a very personable man and after some discussions about the price, suggested I take the car home for a weekend test drive so that I could show it to my wife. When I brought the car back from the test drive, I had a list of things I wanted done to the car and presented them to Bill who then presented them to Parker. They came back and said yes to everything without any major arguments. If there were any glitches in the whole process, I thought I would have picked the car up the next day or so and it was delayed waiting on a part. Communications were affected since I had left my cell phone at the dealer and they did not have my home number. But otherwise, I was very happy with the car and thought the price was fair especially with the work they did to get it ready for me. When we picked up the car we met Miles Burcher who finished up all the paperwork and got us a very good deal on financing at less than 2% for a used car loan. Miles, like Bill and Parker were all just super to deal with. I would recommend Tysinger to anybody that wanted to look for a new or slightly used Mercedes. Bob A. More

Great Overall Service I purchased a used BMW In Oct 2014. 2 weeks later it would not start (starter). They repaired the BMW at no cost to me. They also provided me with I purchased a used BMW In Oct 2014. 2 weeks later it would not start (starter). They repaired the BMW at no cost to me. They also provided me with a loner. I could have purchased this vechicle in Virginia Beach where I live, but went to Tysinger because of word of mouth about their service. They did not disappoint me. A co-worker was aware of my situation, he informed his brother in-law about the great service I received, and his brother in law purchased a used vechicle last week from Tysinger. Thanks for a great car buyinh experience. More

Quality and integrity Had the pleasure of walking into this dealership and worki with Mike Madric. Honest and knowledgable. Hands down very helpful and a pleasure to work w Had the pleasure of walking into this dealership and worki with Mike Madric. Honest and knowledgable. Hands down very helpful and a pleasure to work with. You will not find a better guy to deal with than buying a car. Even gave me a buzz post sale to make sure we got home ok and that the car was running appropriately. Will not be the last time I buy a car from Mike. More