Classic Hampton Auto Mall

Great vehicles, showrooms, service, and tremendous employees We have been with Chris Reynolds for more than 4 years. He offers nothing but the best in customer service. He thoroughly explains every aspect of se We have been with Chris Reynolds for more than 4 years. He offers nothing but the best in customer service. He thoroughly explains every aspect of service in an extremely professional and friendly manner. He knows his stuff. Will Carter is also extremely professional, never aggressive, has a wonderful personality and is a tremendous asset to Tysinger. These are top notch people. More

Always exemplary service Chris Reynold's service is exactly what every customer desires. He is very knowledgeable, personable, professional, patient and simply outstanding. Wh Chris Reynold's service is exactly what every customer desires. He is very knowledgeable, personable, professional, patient and simply outstanding. What an asset to Tysinger. More

KIM KELLY and the staff at Tysinger delivered AMAZING result Not only did I have an incredible experience with this company, they reestablished my trust and faith in Mercedes Benz! It all started one day when Not only did I have an incredible experience with this company, they reestablished my trust and faith in Mercedes Benz! It all started one day when the top on my 2005 C320 (conv) would not operate properly. It went up and down ok but a small lip stuck out each time it was put up. I read where this was happening to a lot of those for the year my car was (2005). I called Tysinger Mercedes and scheduled an appt for them to take a look. Once there, they analyzed, and attempted to fix it. I got the car home, really excited... and when I put the top up, the lip was sticking out still! :( I was bummed.. I called and spoke with the service guy (Chris) and told him what was happening. He was very nice but he didn't know what more he could do since the top shops all told him I would have to completely replace the top! (What they did was a minor repair which didn't hold but my hats off to them for thinking outside that box..) Ok so, back to square one. And by the way, I was thinking...mayb After thinking about it a while, I went back to the service guy and said, Listen, isn't there Anything at all you can do?FAST FORWARD to eventually I ended up speaking to the Service Manager Kim Kelly. And thats where my experience went from pretty upsetting and poor to literally one that I can't stop bragging about! Everyone I meet I tell them about Tysinger Mercedes and Kim Kelly! Here's why... Kim was compassionate, caring, understanding, professional, personable and KNOWLEDGABLE! She dug and dug and continued to dig deeper into the issue to find out how they could help. Not just the canned answer one may expect but a respectful thoughtful actionable answer!! Wow! I seriously kept looking around for the camera.. ok, ok,,, I get it.. wheres the camera! lol...No this was REAL. And guess what? it took some time, but she got it fixed! and to this day its PERFECT! :) Not only did she go out to the store on her own time to get a needle and marine grade thread, she-together with her amazing staff and top technician guy (can't remember is name but very very nice guy) - engineered a solution that worked! And by the way, it crossed my mind in previous experiences with other dealerships that possibly I am not the most important person in the service lane.. BRAND new Mercedes everywhere, and heres me with my 10 year old convertible! Guess what? Kim and the crew made me feel like I arrived driving a 2013 AMG Vision Gran Tourismo Concept... and for those of you who don't know what that costs, is about 3 million and change...So yeah.. I felt pretty special! I am buying a new SUV this year.. GUESS who Im buying it from? More

Review Ms Stradford was very professional and knowledgeable regarding our questions regarding buying a Smart Car. She was also very patient with us as we we Ms Stradford was very professional and knowledgeable regarding our questions regarding buying a Smart Car. She was also very patient with us as we were going through the actual buying process. Thank you, Wendy!! More

Great Used Car Buying Experience I had been looking for a solid used car for my daughter to 2 months. Swimming in the used car market was murky at best with regards to the experience I had been looking for a solid used car for my daughter to 2 months. Swimming in the used car market was murky at best with regards to the experience with various types of dealers and sellers. We fortunately connected with Mitch Sears at Tysinger and was able to identify a perfect car at the perfect price for my daughter. Mitch actually suggested the car we ended up purchasing after the car we contacted Tysinger about was no longer available. Enjoyed the entire experience at Tysinger. We drove from Chester Virginia to purchase the car at Tysinger. Mitch was a large part of our positive experience. Worth the drive and time. More

Satisfied I Had the privilege of working with Mitch Sears and the Tysinger staff. I was treated as a valued customer and with the upmost respect. I Had the privilege of working with Mitch Sears and the Tysinger staff. I was treated as a valued customer and with the upmost respect. More

Loved my experience at Tysinger I had the pleasure of working with Mitch Sears on my search for a new vehicle. He was very pleasant to deal with and made the process so easy. Mitch l I had the pleasure of working with Mitch Sears on my search for a new vehicle. He was very pleasant to deal with and made the process so easy. Mitch listened to what I needed and helped me find the perfect car for me. My entire experience at Tysinger was Excellent! I will be buying all of my vehicles from Tysinger. I really have to thank the Tysinger family for taking care of me and my family. More

Love the car other than the financing I am fine. Customer service was great and I could not be more than happy with my car. The employees are great!! other than the financing I am fine. Customer service was great and I could not be more than happy with my car. The employees are great!! More

Ordered just what I wanted The entire team at Tysinger is always front and center. Bob Rombs and his team found just the truck I was looking for when no one else in the area cou The entire team at Tysinger is always front and center. Bob Rombs and his team found just the truck I was looking for when no one else in the area could. The day the new truck arrived they had it ready on time with all the paperwork in order. We have purchased 5 vehicles from Tysinger in the past 7 years and we will be back when it is time for the next one!! The service at Tysinger is a step ahead of every dealerships in the Hampton Roads area. You will not find a better place to buy and service you vehicles. Thank you to all of the Tysinger Family for taking such good care of our Family. More

Great Service I needed to get the best deal I could in a very short amount of time and they were so helpful in achieving this for me! Thank you all for doing such a I needed to get the best deal I could in a very short amount of time and they were so helpful in achieving this for me! Thank you all for doing such a great job and making what is often a stressful experience a fun and enjoyable one. You all are great! More