Classic Hampton Auto Mall

On my first service visit the service book was filled out with all the service data and mileage. This time the book was returned to my vehile but nothing was filled out. I completed the information myself. with all the service data and mileage. This time the book was returned to my vehile but nothing was filled out. I completed the information myself. I would like to ensure that when my vehicle comes in for service and the book is given to the service writer that the required data be entered so that my records are kept up to date. More

Had D005, Complete Detail done. It exceeded my expectations. The details around the windows looked lid it did when the car was new. The ejgine was done with extreme attention to detail. This wou expectations. The details around the windows looked lid it did when the car was new. The ejgine was done with extreme attention to detail. This would be great to have done for anyone that was going to put their car up for sale. More

Tysinger stands by their product and their word. We had a couple of issues with a truck and they stepped right in and corrected the problem to our complete satisfaction. I've never had a dealer who would do couple of issues with a truck and they stepped right in and corrected the problem to our complete satisfaction. I've never had a dealer who would do this and I do mean never until Tysinger. I highly recommend them and you won't be disapointed. They didn't have to help us but they did. I'm so pleased I would do a commercial for them for free. Great people and great service. Bernie and Cindi Pere' More

When my husband, Wally, and I came to your facility on Friday, 4/20/12 we had no intention of actually buying a car that day. Our intention was for me to test drive the Elantra, but once I did that it was Friday, 4/20/12 we had no intention of actually buying a car that day. Our intention was for me to test drive the Elantra, but once I did that it was hard to walk away. My husband is the negotiator and we usually try out at least three cars. Matt Davis was wonderful, as was the Manager, Mike (?), who engineered the dealing. You had two Elantras on the lot that day, a white, basic model and the silver one with the technology package and black interior. Silver was the last color I wanted because my husband's vehicle is a silver Ford Edge and I just thought I should avoid having two vehicles the same color in the driveway. I also did not want a black interior because it shows dust and dirt so readily. Nor did I really need the technology package BUT I was really envious of Wally's Ford Edge's backup camera safety feature. Matt mentioned the Elantra's ultra air filtration system which should help control the flow of dust and, although I started out test driving the white one, Mike suggested I drive the silver one to experience the technology. Matt and Mike systematically and masterfully sold that silver Elantra with a black interior to us! They explained how you cannot order Hyundai to personal specifications. They produce the basic model and the technology package, only. They also described how the dealership is allotted just so many Elantras monthly, although they could search other dealerships in the region for a more desirable color. They did that and we did not find anything that would be an improvement over the two you had. So, I test drove the silver one and decided the color really didn't matter and that I really wanted that car and really had no reason to go trekking around town to test drive other ones. Mike step by step sweetened the deal giving us more and more for my trade-in, a 2004 Pontiac Grand AM which he said was one of the cleanest he had ever seen (with only 43,000 - 44,000 driven miles). When he grew it to $4,500 even Wally couldn't say no. I want you to know that I have experienced some very condescending (to women) car salesmen in the past (not at Tysinger) but Matt and Mike were thoroughly genuine and charming. They are totally professional and come across as being committed to trying to find the best match of customer to car. We did not feel pressured and they listened to us. I also think you should know that those blue, pin-striped shirts on everybody are a class-act and your facility, both inside and outside, is immaculate. I love my Elantra. It is the perfect car for a retired lady. Not too big and not too small, the design lines are classy. The brakes are ever so responsive and, as Matt put it, it turns on a dime. That gas mileage is like the icing on the cake. I showed it off to an 89-year-old friend of mine who has been driving an Elantra for three years and she's jealous of the technology package! Matt and I will be getting together this coming Friday afternoon @ 3:00 PM to detail the accessories and other features of my wonderful new car. I wanted to give myself some time in between when I got the car and when we have this learning session so I could experience the features and have a list of questions. You have a facility and Staff team of which you can be very, very proud. Barbara K. Morgan New Elantra Owner More

Very pleasant experience, my best ever for a new car purchase. The buying experience was easy and pleasant. I will be doing business there again in the future. Have not as of yet used the service dep purchase. The buying experience was easy and pleasant. I will be doing business there again in the future. Have not as of yet used the service department but if it's anything like the sales department, i expect it to be pleasant also. More

I received a call from Mike Collins after using the Autotrader online trade-in offer service. He said that he had a buyer that was looking specifically for my model car with my exterior color and wante Autotrader online trade-in offer service. He said that he had a buyer that was looking specifically for my model car with my exterior color and wanted to know if I was still interested in selling or trading it in. I informed him that yes I was still interested and that they had just listed a 2007 Audi S4 on their website that I would be like to take a look at. This took place on Thursday so we sceduled to meet at the dealership on Saturday morning at 11:00AM. I arrived about 10 minutes late but was greeted by Mike at the door where he informed that he was very sorry but they had sold the S4 the night before. I was a little unhappy that I had driven 25 miles to look at a vehicle that was not there and had not received a call or email from Mike letting me know. Mike than asked if I would be interested in a used 2005 C55 AMG they had with half the miles and I said I would take a look at it. After pulling the car up to the main building Mike gave me a quick 2-3 minute overview of the car and then asked if he could take a couple of mintues to finish helping a client from earlier that morning. I agreed and said that I would take a look at the C55 while he did that. After waiting outside for at least 20 minutes without any of the other salesman asking if there was something they could help me with the sales manager finally came out. Keith asked if he could get me another salesman to help me until Mike finished with his other customer. By that time I was already about to leave so I declined Keith's offer. I waited another 10-15 minutes and then took a quick walk through the showroom to check if I could see Mike anywhere but I could not. I dropped the keys off to the C55 to Keith on my way out and he barely looked at me when I did and did not say anything to me let alone any apology for the inconvenience. After leaving the dealership I have way expected to get a call from Mike Collins about what happened but I did not. My experience with this dealership tells me that unless your buying a $100,000+ car from them they don't really care about how you are treated. More