Classic Ford Sales

Chance was a great salesman. He answered all my questions the only thing I felt was not checked was the mirrors shake and they did not notice it because we did not get on the highway. the only thing I felt was not checked was the mirrors shake and they did not notice it because we did not get on the highway. More

My local dealership had the vehicle I wanted but apparently felt that it was more important for the dealer’s wife to be able to use said vehicle so I called Classic Ford to confirm that they did hav apparently felt that it was more important for the dealer’s wife to be able to use said vehicle so I called Classic Ford to confirm that they did have the vehicle I wanted on hand and in the parking lot. They did, so I drove 1 1/2 hrs to buy my new Explorer ST. Classic Ford made it so easy! More

They were very easy to work with. Great job on my truck. Done when they said it would be. Very friendly people. Done when they said it would be. Very friendly people. More

AVOID! AVOID! AVOID! Avoid this dealership at all AVOID! AVOID! AVOID! Avoid this dealership at all costs. I called, looking to purchase a 2021 Mustang GT Premium. They WILL NOT HONOR MSRP. AVOID! AVOID! AVOID! Avoid this dealership at all costs. I called, looking to purchase a 2021 Mustang GT Premium. They WILL NOT HONOR MSRP. TABATHA MORGAN took 4+ hours to send me the purchase order ONLY to find out that an extra $3,700 were tacked onto the MSRP of the car. I then requested to speak with the manager, STAN LOVEJOY (General Manager), but he too was just as conniving as Tabatha. He tried JUSTIFYING the huge mark up by saying “other dealerships are trying to purchase the car and are willing to pay that $3,700, but I don’t want to sell it to them because I’d rather sell it to a customer.” Upon trying to negotiate, even a slightly lower price, STAN cut me off and neglected to listen and assumed that saying “sorry, I don’t mean to cut you off” makes it ok to cut people off. What a joke of a manager. Shame on the both of you for trying to hustle your “customers”. DO NOT BUY FROM THESE PEOPLE. Take your business LITERALLY anywhere else. More

Everyone was very nice and helpful , Abriana does her job well, great personality. I bought a 2019 ford fiesta and i like it alot so far , just waiting on a part , hope it comes soon. well, great personality. I bought a 2019 ford fiesta and i like it alot so far , just waiting on a part , hope it comes soon. More

I had my Ford Fusion towed in. I told them very little of the problem and they did a thorough diagnostic on it. The result was an almost $5000 savings from another quote I got from another dealership. Thank the problem and they did a thorough diagnostic on it. The result was an almost $5000 savings from another quote I got from another dealership. Thank you Classic Ford. Mary H. More

You all did a great job on the recall and all of the other services I’ve had done there. You all some some people in service that need customers service 101 training. Especially the young lady that ans other services I’ve had done there. You all some some people in service that need customers service 101 training. Especially the young lady that answers the service department calls. Patrick Orr was great to work with. More

The representative was patient, courteous, knowledgeable, and very respectful. He listened to what my needs were in a vehicle and responded accordingly. He found me the best match for what I was looking for and very respectful. He listened to what my needs were in a vehicle and responded accordingly. He found me the best match for what I was looking for in a vehicle. More

How about a certified pre-owned 2016 Ford Fusion SE. 2017 or 18. The salesman told me it was a 2.5 l Turbo. I took his word for it but, today I took my vehicle in first service I asked the technician to show or 18. The salesman told me it was a 2.5 l Turbo. I took his word for it but, today I took my vehicle in first service I asked the technician to show me the turbo and he said there is no turbo in this vehicle I would have never known had I not asked I was lied to by the salesman. Wanted to talk to the management today and they wouldn't even talk to me about it. This is a crooked dealership. Turbo is more expensive than a regular 2.5. I got ripped off. I'll never go back there for anything else. Thanks for nothing Classic Ford More

The customer service at classic Ford in Smithfield is horrible. I was told by a Mr. Tim Jones to take my defected car that they had already diagnosed with a major problem, 30 miles down the road to anoth horrible. I was told by a Mr. Tim Jones to take my defected car that they had already diagnosed with a major problem, 30 miles down the road to another Ford dealership who could help me! I don’t take putting my child or myself in danger very lightly and this is what that man was telling us to do. When asked to speak with a General Manager, I was told he is not here today and was giving the run around. No one here is on the same page. My child and myself spent over 4 hours waiting for a rental car to be told we don’t have anything for you. They then told me to pay for a rental myself and they could reimburse me later. This is not acceptable as this is a brand new vehicle still under warranty and has spent more time in the shop than in my own yard! No one at this store made this right and I am currently without a vehicle to drive because classic Ford of Smithfield could not step up and put one of there customers in a rental car! More