Classic Ford Sales
Smithfield, NC
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Until I bought the 2011 Ford Focus for my daughter, I had never purchased a Ford. Ms. Yolanda Taylor of Classic Ford was the epitome of a courteous, customer-friendly professional. She put me at ease about never purchased a Ford. Ms. Yolanda Taylor of Classic Ford was the epitome of a courteous, customer-friendly professional. She put me at ease about the price of the vehicle by showing me a no-hassle rate for a Soldier with USAA insurance. Not only did she give me a good price she demonstrated commanding knowledge about the vehicle. One of the managers took time to meet me while I was looking at the vehicles to reassure me that his team was committed to giving me a satisfactory buying experience. The finance manager found the best option for financing, and it was better than what I had through USAA. Even more than that, Ms. Taylor and Classic Ford offered to safeguard the vehicle at the dealership until Christmas. This saved me from worrying about where my wife and I could put it for safe-keeping. (They are even giving us a bright red bow to put on top.) This gives us peace of mind while we celebrate the Christmas season. I am grateful to Yolanda and Classic for being so accomodating. More
I am proud to be a Senior Citizen, having retired from Progress Energy & The Great State of North Carolina. Had 20+ years in Human Resources and pride myself in appreciating qualities such as professiona Progress Energy & The Great State of North Carolina. Had 20+ years in Human Resources and pride myself in appreciating qualities such as professionalism, knowledge of the job, friendliness, going the extra mile, courtesy, pleasantness, etc. all of these I found in Yolanda Taylor and Tracy McLamb. This has been the most pleasant, fulfilling purchase I have ever made. My car was totaled when a woman ran a red light and hit me 40 mph, knocking me 100 ft. I did not drive from the 8th until the 19th when I got a rental car which was a Ford Focus. I liked it so much I went on the internet to Classic Ford and inquired about leasing a car. Ms. Taylor responded immediately and from then to the time I drove away in my new car, every moment, phone calls, emails, visits have been such a joy. Ms. Taylor and Ms. McLamb took care of "everything" and just carried me along on the best path I've ever been on. Ms. Taylor went with me to return the rental car to Enterprise and I drove home in my beautiful Ford Focus. Everybody admires it and I tell them where to go buy one. A man in the grocery store parking lot asked me about it and I told him where to buy one. I love to talk and everywhere I go I talk to people and my No. 1 goal now is to spread Praise for Classic Ford, for it is well deserved. It means so much at my age to be treated with so much dignity and respect and Classic Ford has it all. Thank you for the best experience, the best deal, best car of my life. God Bless you all....Jean Marshall Boyd More
The only problem i had with this dealership is the catalit converter was gone off the vehicle. The vehicle must havn"t been serviced after trade in and before i purchase it. That inconveience my wife catalit converter was gone off the vehicle. The vehicle must havn"t been serviced after trade in and before i purchase it. That inconveience my wife because she had to wait for the part to come in. I also was told the back up camera works, it didn"t. The dealer i took it to in Savannah GA, informed me the camera was installed after the orignal owner purchase the vehcile. I took it to a audio shop to fix it. The dealer was paid in full for my vehicle by my bank i shouldn"t had any problem with that vehicle, 35 miles away from the dealer going to Savannah GA the check engine light came on. More
I was very impressed with how they operate. Very courteous, professional and up front. In the years I've been buying cars, this is by far the best dealership I've come across. I couldn't believe how courteous, professional and up front. In the years I've been buying cars, this is by far the best dealership I've come across. I couldn't believe how fast and accurate they were. They are awesome and will recommend to anyone willing to buy a Ford vehicle. More
We were shopping for a car for our teenage daughter. Yolanda went out of her way to make this a pleasant and enjoyable experience for us. We already knew which model car we were looking for, but had not Yolanda went out of her way to make this a pleasant and enjoyable experience for us. We already knew which model car we were looking for, but had not found just the right car at just the right price. Yolanda made sure we had both. Two thumbs up! More
My overall experience at Classic Ford was good. The sales person was very friendly and seemed concerned about the customers. The lengthy sales process was a downside for me. After the test drive and my decis person was very friendly and seemed concerned about the customers. The lengthy sales process was a downside for me. After the test drive and my decision to purchase the vehicle it took approximately 4 hours to close the deal. There was no problems financing the vehicle but Classic Ford did not get all the information they needed and I had to fax additional information. I am satisfied with my vehicle but it was really over priced. It was well over Blue Book Value according to Kelly's and about $9000 over true market value according to Edmonds. But it is the vehicle that I wanted and I am glad to own it. Classic Ford has a wide variety of New and Pre-Owned vehicles to choose from and their sales facility is very nice. All employees that I encountered were very friendly and I would be happy to do business with any of them. More
Yolanda was very responsive to all my questions and went out of her way to make the experience a good one from my initial inquiry thru completion of the deal. Mitch also was very friendly thruout the finan out of her way to make the experience a good one from my initial inquiry thru completion of the deal. Mitch also was very friendly thruout the financial part of the transaction. I would certainlyu recommend this dealership. More
I sincerely appreciate the Great customer service shown to me in my purchasing a small SUV. Yolonda Taylor and Classic Ford Lincoln staff provided quality service, patience and friendliness, even when I ap to me in my purchasing a small SUV. Yolonda Taylor and Classic Ford Lincoln staff provided quality service, patience and friendliness, even when I appeared a little difficult and frustrated at times. I can't thank you all enough for a job well done on a major puchase for me and my family. To Yolonda Taylor and Classic Ford Lincoln, I Thank You All Once Again!!!!! More
All in all my experience at your dealership was very All in all my experience at your dealership was very professional. I walked in with the urge to receive a great deal and got one. My vehicle not b All in all my experience at your dealership was very professional. I walked in with the urge to receive a great deal and got one. My vehicle not being at the dealership was my only negative part of my experience. Which at least the dealership was more interested in giving me what i really wanted. More