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Classic Ford Sales

Smithfield, NC

Overview
Reviews
Vehicles
4.4
672 Reviews
Call Dealership (919) 934-6500
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1324 Brightleaf Blvd

Smithfield, NC

27577

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Showing 672 reviews

June 14, 2023

I have bought 4 trucks from this dealership, I WILL NOT BE BACK YOU HAVE LOST A LOYAL CUSTOMER More

by dumpcity62662
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I had no interaction with sales or internet staff, only service dept.
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Jun 15, 2023 -

Classic Ford Sales responded

Dear customer, You stated that your TPS light comes on occasionally. We checked it out and found that your tire was over inflated by 20 lbs. which you said that you added air to the tire. We had a technician drive your vehicle to see if the light would come on. It did not and the vehicle is operating as it is supposed. We did this at no charge to you as a courtesy. I will be happy to discuss this with you, but you cannot have the same outburst and offensive language that you used towards the service people that were trying to help you.

Jun 16, 2023 -

dumpcity62662 responded

on 6/15/2023 I returned to Classic Ford Dealership Service Dept and the tech retested my vehicle and did a road test and did find the tire pressure sensor on the right rear to be in fault as I told the service manager and service advisors upon my first visit, this fault and warning light coming on were seen and recorded by the tech just as I describe on my first visit, this sensor problem has been corrected by replacing the defective sensor in the right rear tire. If the service dept would have listened to me and continued to check for this problem this could have been avoided but they assumed an attitude that they were right and I was wrong ,I have worked at a dealership in the service area for 16 years and I have also taught auto mech at a tech school so I am aware of the procedure for testing the sensors on such vehicles , I am glad that at least the tech had the understanding to search and test my vehicle to resolve this issue, maybe if the service staff would listen and try to understand what the vehicle owners are saying about their vehicles this issue would not happen, maybe you need to let the tech talk to the owner to get more diognostic info.......we did this at the previous dealership I worked at and it helped a lot...........think about this concept......service advisors are knowledgeable but they don`t have the hands on experience that the tech does.

June 12, 2023

I was on my way to Florida from New Jersey. I had a problem with my car they were booked but squeezed me in fixed my car the next day . Everyone was so friendly from the Service advisor to th More

by Carolyn456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian johnson, Jackie Dickens
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April 18, 2023

Our sales person was Abriana Tellez Pinedao and was very knowledgeable about every thing we ask of her. She worked hard to make sure with we were happy with the purchase and went well beyond what she had to More

by lkillowatt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abriana Tellez Pinedo
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February 25, 2023

The worse sold me a lemon 2019 ford transit 350. . I’ve paid more in repairs then I have car payments and I bought the van 9/22. More

by Trent
Trade-in Experience
Finance Experience
Recommend Dealer
No
Employees Worked With
N/A
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February 25, 2023

Dealership did their absolute best to address my concerns from start to finish. Very pleased with staff, purchase - no complaints. More

by bookinel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Dickens
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February 23, 2023

The service was wonderful. our sales person was very good at her job.She answer all our questions.We we’re very pleased with everyone there. More

by Susieholmes57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abriana Tellez Pinedo
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February 03, 2023

Went there on a Saturday and they had 5 sales and only one finance guy. We were paying cash so we had to wait over 3 hours. I was also told by the salesman that he would take care of making sure my insu More

by user777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jackson
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December 30, 2022

The service department and staff are very friendly. Just a little slow in the service department. But I’ll blame that on probably not enough help and not paying the help enough. You know it’s today’s t More

by jgerrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
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December 21, 2022

Had an appointment due to a recall. Courteous staff, clean comfortable waiting area. Hot coffee! More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember names
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December 17, 2022

Set an appointment a month in advance for a recall issue. Took car in and after waiting an hour I was informed they don't have the part in stock. Now they knew I had an appointment and what for. They should More

by wskipper
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lou Bain
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