Classic Ford Sales
Smithfield, NC
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fast and efficient service department my inspection was done in less than 30 minutes (w/ appointment) very friendly staff clean & spacious waiting area w/ free coffee and snack machine done in less than 30 minutes (w/ appointment) very friendly staff clean & spacious waiting area w/ free coffee and snack machine More
Got a flat tire nearby. Being from out of town, and not knowing where to go, was directed to this dealer, by an elderly gentleman who happened to drive by and see my tire. Being from out of town, and not knowing where to go, was directed to this dealer, by an elderly gentleman who happened to drive by and see my tire. He said they were quick, took care of all the tires on his truck, and that he was pleased. So, decided to give them a try. Discovered that he was right. Within a half hour, we had a new tire and we’re back on the road again! More
I used this dealerships repair shop only. I've never purchased from this dealership. The quality of work is great; however the technician crew is severely understaffed. This made my 2 day I've never purchased from this dealership. The quality of work is great; however the technician crew is severely understaffed. This made my 2 day repair into a 4 day repair. This caused my rental costs to be more than it should have been. Repairs were correct and professionally handled...they need more qualified help. Good luck in that pursuit. More
Had my car in for check engine light, took them 2 weeks to look at it. Finally after the service manager John got involved, got it in and took 2 hours to fix. Find a different dealership to look at it. Finally after the service manager John got involved, got it in and took 2 hours to fix. Find a different dealership More
The ordering process through Classis Ford went smoothly (with Stan's help) and taking delivery of my new Ford Maverick truck was a simple and painless process. Kevin Merritt was great to work with, so ple (with Stan's help) and taking delivery of my new Ford Maverick truck was a simple and painless process. Kevin Merritt was great to work with, so please thank him for his personable and professional demeanor/attitude. A wonderful experience over all. Thank you all!! More
Had my 2021 F150's first service today. Was very pleased with the experience. Check in time was minimal and the service was completed quickly. Service rep was courteous and professional. Was very pleased with the experience. Check in time was minimal and the service was completed quickly. Service rep was courteous and professional. More
It was the best buying experience I’ve had. They were professional and did everything to get me the best deal on trade and my buying experience. I will continue to use their service department They were professional and did everything to get me the best deal on trade and my buying experience. I will continue to use their service department as well. Tyler was awesome. More
Dropped my 1996 Explorer on Sunday night, check engine light was on. Classic called me on Tuesday, saying they were a bit busy, would get me on the schedule as soon as possible. I went to Classic on Frida light was on. Classic called me on Tuesday, saying they were a bit busy, would get me on the schedule as soon as possible. I went to Classic on Friday to check the on vehicle. Service manager shows me a pile of service orders, mine is near the middle, Told me it should be repaired soon. I went back on Tuesday, clerk checks on car, service order is still near the middle. They will get to it as soon as possible. I went back on Friday, the service manager said he would check on my car, seems my car is still in the middle of the pile, he says he will put it on top so the next mechanic would pick it up. I went back to Classic Ford on Wednesday, asked the clerk how my car was doing, she could not find it in the completed file so she went to the stack of work orders. Amazing, my car was back on the next to the bottom half of the stack. I asked for my keys and took my car and left. I only recommend Classic Ford to my enemies. More