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Classic Ford Sales

Smithfield, NC

Overview
Reviews
4.5
659 Reviews
Call Dealership (919) 934-6500
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1324 Brightleaf Blvd

Smithfield, NC

27577

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Showing 659 reviews

January 11, 2024

Excellent service. Very courteous, professional, efficient. Mr. Dane Hedgepeth was excellent. He was welcoming, helpful, and kept me informed of what would be done and More

by McCraw
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ribak
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December 06, 2023

James, my service advisor, was prompt, courteous and kept me informed of the status of my vehicle. I found the environment clean and friendly. while I waited for my vehicle. More

by H
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Shearer
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October 03, 2023

Was my first time at this dealership. Was greeted promptly and politely. Service was completed in a timely manner. More

by G Peele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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August 05, 2023

Had a fantastic experience purchasing our new truck, everyone we dealt with was friendly, courteous and professional. Special shout out to Abriana and Kevin! More

by goleafsnh
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abriana Tellez and Kevin Merritt
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July 22, 2023

Great place. Fast clean and friendly customer service. Keep me informed though out the process More

by akphotography58
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April
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July 05, 2023

Brian Johnson service advisor walked me through the recommended service I needed based on the mileage of my vehicle. He was Very professional and knowledgeable. I would recommend Classic Ford service d More

by Metallosales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
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Jul 06, 2023 -

Metallosales responded

Great service department

July 03, 2023

Very fast service, friendly helpful. Been buying auto s from Ford for years .I like to see how they are doing. He made sure it was clean and and gas More

by Carol
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackson Sherron, Lou Bain
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June 14, 2023

I have bought 4 trucks from this dealership, I WILL NOT BE BACK YOU HAVE LOST A LOYAL CUSTOMER More

by dumpcity62662
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Employees Worked With
I had no interaction with sales or internet staff, only service dept.
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Jun 15, 2023 -

Classic Ford Sales responded

Dear customer, You stated that your TPS light comes on occasionally. We checked it out and found that your tire was over inflated by 20 lbs. which you said that you added air to the tire. We had a technician drive your vehicle to see if the light would come on. It did not and the vehicle is operating as it is supposed. We did this at no charge to you as a courtesy. I will be happy to discuss this with you, but you cannot have the same outburst and offensive language that you used towards the service people that were trying to help you.

Jun 16, 2023 -

dumpcity62662 responded

on 6/15/2023 I returned to Classic Ford Dealership Service Dept and the tech retested my vehicle and did a road test and did find the tire pressure sensor on the right rear to be in fault as I told the service manager and service advisors upon my first visit, this fault and warning light coming on were seen and recorded by the tech just as I describe on my first visit, this sensor problem has been corrected by replacing the defective sensor in the right rear tire. If the service dept would have listened to me and continued to check for this problem this could have been avoided but they assumed an attitude that they were right and I was wrong ,I have worked at a dealership in the service area for 16 years and I have also taught auto mech at a tech school so I am aware of the procedure for testing the sensors on such vehicles , I am glad that at least the tech had the understanding to search and test my vehicle to resolve this issue, maybe if the service staff would listen and try to understand what the vehicle owners are saying about their vehicles this issue would not happen, maybe you need to let the tech talk to the owner to get more diognostic info.......we did this at the previous dealership I worked at and it helped a lot...........think about this concept......service advisors are knowledgeable but they don`t have the hands on experience that the tech does.

June 12, 2023

I was on my way to Florida from New Jersey. I had a problem with my car they were booked but squeezed me in fixed my car the next day . Everyone was so friendly from the Service advisor to th More

by Carolyn456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian johnson, Jackie Dickens
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April 18, 2023

Our sales person was Abriana Tellez Pinedao and was very knowledgeable about every thing we ask of her. She worked hard to make sure with we were happy with the purchase and went well beyond what she had to More

by lkillowatt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abriana Tellez Pinedo
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