Classic Ford Mentor

Service dept is a train wreck Once you are out of warranty they could care less about the relationship with the customer. Never buy a Ford truck because in three years it will rust Once you are out of warranty they could care less about the relationship with the customer. Never buy a Ford truck because in three years it will rust out. The dealership does nothing to help you between you and Ford to fix the issue even while it's under warranty they wait till it's out of warranty and then you're screwed. More

Took car in for oil change only. Afterward I notice mpg was reset (said they 'work in that area' and reset in error). They said "just drive the car" and that it would equilibrate. It never did. Mileage d was reset (said they 'work in that area' and reset in error). They said "just drive the car" and that it would equilibrate. It never did. Mileage dropped by ~3 mpg. after full tank gas (from 21.4 to 18.7). What did they do to my car? More

From start to finish the deal was an absolute nightmare!!! Salesman was super pushy and when I wanted to leave Rick would not let me go. I told them I wanted to think about and talk it over with nightmare!!! Salesman was super pushy and when I wanted to leave Rick would not let me go. I told them I wanted to think about and talk it over with my husband. After two hours of "DEALS TODAY", I finally escaped their claws. I will never step foot in that horrible dealership again. More

Mark Kerner and Steve were great..I also visited service and Mark Potacar and the shuttle drivers were very nice also. I was very impressed with the happy atmosphere. Karen Allen and Mark Potacar and the shuttle drivers were very nice also. I was very impressed with the happy atmosphere. Karen Allen More

My new Expedition has a rear trim panel that is not attached properly. I scheduled time to bring it to the dealer and dropped it off. It was not fixed and I was told that it has to go to the "body" sho attached properly. I scheduled time to bring it to the dealer and dropped it off. It was not fixed and I was told that it has to go to the "body" shop. I have not had time to reschedule this as yet. More

I was disappointed in my experience as I was expecting to get a $1500 Ford Loyalty Rebate, and, after waiting almost 2 months for my Ford Explorer to come in, I was told I would not be getting a Ford Loyalty get a $1500 Ford Loyalty Rebate, and, after waiting almost 2 months for my Ford Explorer to come in, I was told I would not be getting a Ford Loyalty Rebate of $1500 as I expected. After waiting so long for my Ford, I was diappointed that my rebate was not available as I originally expected and as I was originally advised. I based my buying decision on getting the $1500 so not getting it caused the economics of my lease to be way more expensive that I originally estimated. The car I turned into the broker was my 2003 Ford Explorer which I bought from Ford Montrose in 2003. I loyally drove it all these years and then was told I could not get the rebate. I am very disappointed in Ford and I will probably buy something else the next time given what happened this time around with my rebate. Obviously Ford does not care that I am a loyal customer. More

I would like to say that we live in Mayfield Village approximately five to ten minutes to Marshall Ford. After visiting your dealership with my sister-in-law who purchased a car, I will never return to approximately five to ten minutes to Marshall Ford. After visiting your dealership with my sister-in-law who purchased a car, I will never return to Marshall and will always go the Classic. The friendliness and how willing they were to work with us to find the exact car we wanted was unable. We were aslo thanked for purchasing a vehicle. Not so with Marshall Ford and their sales staff. Thank you for having such a great dealership!! More

Great salesman! Immediately greeted us as soon as we got out of our car. He went above and beyond to help us and to get the car that I exactly wanted. He called and followed up about the use of the car and out of our car. He went above and beyond to help us and to get the car that I exactly wanted. He called and followed up about the use of the car and was just great! Everyone there was so helpful and nice. More

My experience with B. Cheraso I would classify as great. He was helpful in every way. The reason I can only rate the overall experience as "good" is because of the difficulty I have had in securing a perman He was helpful in every way. The reason I can only rate the overall experience as "good" is because of the difficulty I have had in securing a permanent license plate (something about a certificate of origin that has yet to be produced by the dealer in Detroit that Classic Ford traded one of their vehicles to in order to get the Mustang GT that I leased). I leased the car April 30 and am now on my second temporary tag (which required standing in line for 30 mins. at the local BMV). That kind of experience does not make one a happy camper, as the saying goes. More

This was the most knowledgeable auto salesman I have ever encountered organized & through and the credit manager was very good also we will be trying to purchase another auto there soon encountered organized & through and the credit manager was very good also we will be trying to purchase another auto there soon More