Classic Ford Mentor

The fastest, easiest, car purchase i ever made. This was the fastest purchases I ever made do to the understanding of what my needs and financial situation was by sales reps Scott and Justin. From t This was the fastest purchases I ever made do to the understanding of what my needs and financial situation was by sales reps Scott and Justin. From the time I sat down to the time i test drove my new truck and my trade in being appraised it was all about half hour. I just told them what I was looking for and they presented me with what they had and that was it. Thank you very much for your professional and precise work. This is how all sales should be. More

Horrible experiences for Ford service department I have had repeated negative experiences with this dealership. My car had issues with the transmission and shuddering, an issue common to this car, du I have had repeated negative experiences with this dealership. My car had issues with the transmission and shuddering, an issue common to this car, due to faulty parts to which Ford has provided an extended warranty. The first time a related part required replacement I was told it would be weeks, but it took months. The only updates I received were when I called. The second time the transmission (TCM) failed and the car was inoperable. The replacement part was on back order. I was told it would be weeks, so I requested a complimentary rental car as this was due to the faulty transmission. My request was denied, and no solution was offered. I left a negative review online, and suddenly I was offered a rental car, and the part ended up coming in within a week. This most recent issue was similar to the first, and again, the part was on back order. I called once for an update after a month, was told the part was still on order, and I never heard back. After months of waiting and continued shuddering I am leaving this negative review. I am very dissatisfied with the service I received, with the issues this car repeatedly experiences, and I do not recommend this dealership service department. On a further note, Ford has handled the dual clutch transmission issue very poorly, but the dealerships should also have done more to mitigate the issue as well. That could have made the difference between me staying with Ford versus now never wanting to purchase another Ford ever again. More

Kareem to the rescue Kareem did a great job at helping us his knowledg was a big help to us and understanding (sync).. Kareem went above and beyond and my husband and I Kareem did a great job at helping us his knowledg was a big help to us and understanding (sync).. Kareem went above and beyond and my husband and I appreciate that. Chris and finance were amazing also thank u guys so much. More

Best Customer service experience I have had. The best customer service experience I've had at any car dealership, The staff were very helpful and the salesman was extremely knowledgeable, and was The best customer service experience I've had at any car dealership, The staff were very helpful and the salesman was extremely knowledgeable, and was able to answer any questions I had. I highly recommend Classic Ford in Mentor More

Great buying experience Bought many vehicles from Eric at Classic and always treated with respect. They have a large inventory and if they don't have exactly what you are loo Bought many vehicles from Eric at Classic and always treated with respect. They have a large inventory and if they don't have exactly what you are looking for the will find it. Eric is wonderful to work with. I will continue to deal with Eric and Classic in the future. More

Leased a Ford Edge From start to finish Andrew and Russ provided information and suggestions that took us from start to finish with the leasing of the Ford Edge in as sm From start to finish Andrew and Russ provided information and suggestions that took us from start to finish with the leasing of the Ford Edge in as smooth and comfortable method possible. Below you are asking me to rank the quality of one aspect of my experience with this dealer against another. We have always receive superior treatment from every department with which we worked and felt every department was serving our interests. Therefore I picked the last option More

polite, informative and responsive a great approach to the customer with excellent team work. Highly efficient in the making the purchase experience easy without a sense of pressure, et a great approach to the customer with excellent team work. Highly efficient in the making the purchase experience easy without a sense of pressure, etc. The car purchased is outstanding and we feel good about every aspect of the overall experience . We wish to especially acknowledge Jesse Shields in his guidance and responsiveness to our wishes, etc. More

Awsome Lease my second Ford Escape I could not be any happier. Everyone is so helpful and great You want to lease or buy a car, there is no one better than Lease my second Ford Escape I could not be any happier. Everyone is so helpful and great You want to lease or buy a car, there is no one better than Classic Ford dealer in Mentor More

we have never had such an enjoyable car buying experience !! My wife and I have purchased many cars in our 46 years of marriage, but the hospitality and warm welcome that we received last night at Classic Ford L My wife and I have purchased many cars in our 46 years of marriage, but the hospitality and warm welcome that we received last night at Classic Ford Lincoln far exceeds any that we have ever had. Starting with Bill Cheraso and his warm welcome , who then introduced us to Gregg Pike who was a TRUE professional in all aspects of the purchase experience. I can not think of enough good things to say about the entire process. GREAT JOB !!!! Keep up the great work. I WILL recommend Classic Ford Lincoln and I undoubtedly will return to them when I am ready to purchase another vehicle. More

2017 Escape. Donna Cavell Matt Vest provided true customer service. He supplied and delivered a top quality experience! Matt took the time to explain every step and presented Matt Vest provided true customer service. He supplied and delivered a top quality experience! Matt took the time to explain every step and presented the product with real professionalism. Jim Brown should be proud of Matt and his approach to customer service and salesmanship. Great Job!! More