Classic Ford Lincoln of Columbia

Carl Vaughn was Great and very helpful but he was working against the circumstances created by the dealership. Despite having an appointment, the car wasn't ready for delivery. Some optional items were not t against the circumstances created by the dealership. Despite having an appointment, the car wasn't ready for delivery. Some optional items were not there and had to be ordered. To avoid a 300 mile round trip just to have the splash guards and front license plate holder installed, I requested the items be sent to my home and I will need to pay extra for an installation that should have been done by Classic Ford. I had anticipated the car would be washed, full of fuel and ready to drive away upon my arrival. It wasn't. It was washed and fueled just before we were cleared to drive away. If Classic Ford was efficient, the paperwork should take no more than one to two hours. Our total time at the Dealership was nearly four hours because there was a lot of time just waiting with no activity. The questionable (and perhaps illegal) requirement (there is no option) that I purchase a $500 paint and fabric protection plan makes me angry. In my 60-plus years of owning cars, I have never needed such protection. My cars are kept in a garage and I wash and wax them regularly. We have no children or pets to mess up the fabric. I DON'T NEED AND DID NOT WANT TO BUY THIS PROTECTION! More

I was actually just looking around at new vehicles contemplating about buying new. I found the perfect car for me, a 2012 Ford Mustang. I've had several Mustangs through the years so it was a no-brain contemplating about buying new. I found the perfect car for me, a 2012 Ford Mustang. I've had several Mustangs through the years so it was a no-brainer for me to purchase another. I went through truecar.com and was contacted by Hope Carter. She was very professional and was a great help in purchasing my car. Since buying a new car is never a quick process, Hope offered conversation to pass the time. She is very friendly and I would definitely deal with her again if the situation arrises. More

I was looking for a used Ford Crown Victoria and Classic Ford had one on their lot. I made contact with Carl Vaughn and asked about seeing the inside of car and the price. He brought the keys and showed fea Ford had one on their lot. I made contact with Carl Vaughn and asked about seeing the inside of car and the price. He brought the keys and showed features on the car. After bringing back my wife to look at it and Carl found out that this would be a cash sale he offered to see if his manager could approve a lower price....which he did. Carl got all of the paperwork together quickly and got signatures needed then escorted us to seating area to wait to see the financial officer. He also got the paperwork together quickly and when finished he escorted us back to front where Carl met us again. We made an appointment for the following day to bring the check for balance due and complete the sale. Everything was explained thoroughly and the car was gassed and cleaned and ready for us when we got there. It was a very pleasant experience. More

I called and spoke with Glenn about the electric problems we were having with our vehicle and he told me to bring it in and there would be a 95.00 diagnostic charge. We took our vehicle in the next morning a we were having with our vehicle and he told me to bring it in and there would be a 95.00 diagnostic charge. We took our vehicle in the next morning after being there 1 hr. Glenn told us that after doing the diagnostic charge they still could not find the problem and they would have to take the back seat out to get to the security system to see if that was the problem. He said it would be 95.00 an hr. I asked Glenn about how long would it take to take the seat out and to get to the security system and he said about 1hr. and I said it would take another hr. to put it back together not counting the time to see what the problem was. Glenn said that was correct and he said the guy that was doing this work was train in this area and he was sure this was the problem. I told him to go ahead even tho he told me the day before there would only be a 95.00 charge for diagnostics. two hrs. later he returns and told me and my wife to follow him. When we got to our vehicle they showed us where a couple of wires were broken in the door jamb. He said this could be the problem or not. I asked him how much this will cost and he said the time we had already put in and I did tell him to go ahead and fix it. Glenn came to us within 20 minutes and told us that it fixed the power window problem but not the other electric issues and they will have to remove the back seat to get to the security system (something they said they were going to do at the beginning of the second hr.)I asked Glenn again how long will it take them and he said 5 hrs. Wait a second he told me earlier it would take less time. I am thinking to myself this is costing more and more money and the only thing that they have fixed is the power windows. He told me we would need to leave it over night that they had two other vehicles to work on. Wait a minute we got there when he told us to and you telling me you have to stop working on ours to work on someone else vehicle that came after ours when you have God knows how many workers in the shop. Glenn then told me that our vehicle had ran out of gas. Me and wife just put gas in it. We told Glenn that the gas gauge stop working when all the other electric things has stopped working. He told me to go get gas because they had to move my vehicle to work on others. I told him I would but, it was not out of gas. They had a guy to come pick me up and take me to the gas station. When we got back I put the gas in it and it still would not turn on. The shop foreman came over and checked it out and he said it was getting fuel. I went and found my wife and told her, then Glenn came and told me they got it started after I left there was a shortage where the fuel reset button is located. Glenn asked me what I wanted to do and I ask him to give me a few to see what we wanted to do. We decided to take it to another Ford dealership since they seem to not know what the problem was. They charged us 285.00. The thing that gets me is that we should not have been charged 285.00. Glenn told me they were going to take the back seat out where they could get to the security system on the second hr. after the first hr. of diagnostics and when they could not find the problem. I told them on the second hr. they could go ahead and take seat out and look at the security system but, no they took 2 hrs. to tell me they found a broken wire in the door jamb that only took them 20 minutes to fix. There is no way you are going to tell me that it was ok to charge me for two hrs. for something that only took 20 minutes to repair and you know it did not take that long to find it, when you were supposed to be checking the security system. I called the service department when I got home and a lady answered and I told her I wanted to speak with a manager over the service department and she told me to give her some info. of what was going on where she could direct me to the right person. I said you are the lady that works and the bay and she said yes. I told her the situation and she said she would get someone to call me back. I got a call and it was Glenn wanting to know what was going on and I told him I wanted to speak with someone over him. The lady knew I was complaining about Glenn and went straight to him...go figure. I got a call from the department manager and he stared off by telling me to save him and me time that I got my vehicle serviced and they found the problem....no no and no you did not find the problem except for the power windows. He had the nerve to tell me he would not had taken my vehicle if he knew it had 150,000 miles on it and with all the problems and I should take it back to the dealership I purchased it from..he much as called our vehicle junk. The sad thing is where I purchased the vehicle recommend me to go there for the repairs. He told me that they spent to much time on my vehicle, he said they had it for four hours and only charged me for three. Yes it was there for four hours but, we had to go get gas and Glenn gave us time to talk about what we were going to do which this added up to an hour. I asked to speak with the person over him and he told me it would not do any good. I kept trying to tell him they were not being fair to charge me for three hours doing something opposite to what they were telling me what they were going to do. They lie to me from the beginning. The department manager even said the 95.00 diagnostics test would applied to any repairs. I told him they repair the power windows...so in this case I should only been charged for 2 hrs. He was very rude to me and treated me as if I was dirt. I told him I would be spreading the word about them and this is what I am doing. 285.00 and all I got was power windows fixed. More

Purchased a new car from Classic Ford. The car my wife wanted was not in stock so they checked around and found one at another dealer. Staff were friendly and helpful. wanted was not in stock so they checked around and found one at another dealer. Staff were friendly and helpful. More

This was the first time that my family shopped at Classic Ford Lincoln and we are so happy we did. We’ve dealt with a number of bad car buying experiences before and were wary about this one. The service we Ford Lincoln and we are so happy we did. We’ve dealt with a number of bad car buying experiences before and were wary about this one. The service we received from Michael Evans was friendly and helpful. He worked hard in order to get us a car at the price that we could afford. His experience in dealing cars as well as his genuine interest in finding the best car for us made for one of the best, hassle-free car buying experiences we’ve ever had. More

I enjoyed my overall experience at Classic Ford of Columbia. The price of my vehicle was initially overpriced but with some negotiation the price was somewhat reduced. I did not appreciate the fact th Columbia. The price of my vehicle was initially overpriced but with some negotiation the price was somewhat reduced. I did not appreciate the fact that the chrome wheels which were originally on the vehicle had been removed and replaced with aluminum painted wheels without my knowledge before negotiation began. Details like this should not be overlooked or swept under the rug. A price reduction reflecting this change had been posted on autotrader.com but no price change was listed on classic's website. I feel that the sales staff should have been more informed and knowledgeable. Compared with comps in the immediate area, I feel my vehicle sold for a price slightly higher than it should have been. However, I love my new Ford Edge and I do not regret anything about the purchase. Addie was very helpful in the finance department and I feel confident with my purchase. Everyone involved was very accommodating and pleasurable to work with. More

My salesman was very polite and was able to answer every question i asked without hesitation. He was well dressed and was able to understand what i was describing when i was telling him what i was looking f question i asked without hesitation. He was well dressed and was able to understand what i was describing when i was telling him what i was looking for in a car. More

This was a great experience for buying a car!!! Here are the reasons for my excellent rating of this experience. First of all the car was for me while my husband came along and paid for it. It was so nice the reasons for my excellent rating of this experience. First of all the car was for me while my husband came along and paid for it. It was so nice to have a salesman pay attention to a short female with very specific wants and needs in a new car. I told them that I had been very spoiled at another dealership we dealt with in Moncks Corner. I did not think it was possible but they outdid the previous experience. From Frank Walker the service manager we went to Paul the general sales manager, then to Jared Whitman who not only took great care of us as he was training Colby McKnight; we were treated like royalty. Even Addie Mack the finance guy made writing the check enjoyable and I didn't think that was possible. However the most important thing was that Jared Whitman actually listened to my needs and then let me look at everything I thought I might like. Above all, nobody was pushy (I'd have been long gone at the first sign of pushyness). He and Colby actually made the experience fun. I have never had someone actually show me what every button did before I drove off the lot and then showed me the exact place I needed to go to if I was ever unsure. I started the day wanting a fully loaded Focus or Escape but ended up getting and loving a Fusion. We left the dealership to go to Charleston to see my Grands and the drive was great. So quiet and smooth. I can assure you we will be back to Classic Ford for all maintenence as well as any future purchases. More

We had a very good experience with all of the staff that we met. They were very empathetic towards my cancer situation and all was very much appreciated. The only thing that I would change would be the k we met. They were very empathetic towards my cancer situation and all was very much appreciated. The only thing that I would change would be the kiosk areas into offices and maybe an area for the kids to play or watch TV during the long process of buying a vehicle. Loved meeting everyone and look forward to going back just to see everyone. More