
Classic Ford Lincoln of Columbia
Columbia, SC
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The customer service experience I had should be used as the model for any industry! Mr. Jenkins was uniquely accomodating, informative, friendly and professional. He had experienced a very troublesome pe the model for any industry! Mr. Jenkins was uniquely accomodating, informative, friendly and professional. He had experienced a very troublesome personal experience the evening before allowing him no sleep and resulting in his contracting a severe cold. Even without considering this he provided outstanding personal service over and above what I would normally expect. Mr. Price was as equally accomodating, albiet without the cold and personal issue. I was further impressed by Mr. Prices' outgoing, friendly demeaner, and the responsible approach to his duties. More
I work in management for a large Pharmacuetical company who is a Ford X-Plan partner (our fleet contract is with Ford). Theoritically, this makes me a preferred customer. I've recently been promoted so m who is a Ford X-Plan partner (our fleet contract is with Ford). Theoritically, this makes me a preferred customer. I've recently been promoted so my fleet vehicle, a Ford Escape, will need to be replaced in 3 weeks by a car I purchase. I have A+ credit. I love the Ford Explorer. I do not, however, think the same of CLASSIC FORD. My experience with Classic Ford epitomizes every consumer's negative perception of car dealers. They put their interests--the need to sell a car--ahead of mine. They SOLD me, using all the tricks of the trade. Facts were misreprented. The deal was miscommunicated. The incentives were sold as "one of a kind" and time-sensitive, when the Ford website communicated otherwise. They did everything they could to get me to buy for fear, in their own words, that I would "walk out and buy from another dealer." Shame on them for their pushy tactics. Shame on me for letting them do so. Perhaps the most alarming statement made during my car-buying nightmare was offered by Mike Humphrey, the Business Manager. He pressed hard to get me to purchase an extended warranty. When I declined, I realized I was refusing to purchase a package that provides direct financial incentives to the Mike. It's where he makes his "sales" dollars. In an effort to scare me into the warranty, he emphasized, "THEY DON'T MAKE CARS LIKE THEY USED TO!" I was stunned! A Ford dealer telling me the quality of the product had diminished so much so that the standard manufacturer warranties are inadequate to cover me when the poorly manufactured product prematurely breaks down. I couldn't help but laugh when he said it. I didn't need to buy until March 14th -- so they promised to date the contract 3/14/13. It was 2/22/13. When I finally got to Mike, he had actually dated the contract 2/28/13 and told me they were going to make my first payment for me on 4/14, a "special, one-time offer" because they wanted to make me happy by honoring my timeframe. When I visited the Ford website later that evening I learned the offer to make the first payment is available to anyone who takes possession of a new car before April 1, 2013. The next morning I returned to the dealership to discuss my dissatisfaction with the salesman, Bob Eason, and sales manager, William Dogget. When I told them I was unhappy with the arrangment made the previous day I said, "Despite the unfortunate events of yesterday, I want to buy a car from you. If you want to deal straight with me I will buy. If not, we can void the deal and go our separate ways. " At that time the sales manager got up from the conference table, rushed to his office, got the paperwork and wrote "VOID" on my deal. When I enquired, "So am I correct in saying that you would rather void the deal than deal straight with me?" He said, "I'm doing what you asked." To be clear, I didn't ask him to void the deal. I simply stated my intentions to buy if they would deal transparently and honestly with me. They chose to void the deal. I regret the experience with Classic Ford. Fortunately for me, my contract was voided and I will buy a Ford Explorer from a dealer who will allow me to buy rather than be sold. My concern is for others who may fall victim to selling tactics that give all sales people, particularly those in the automobile industry, a sullied reputation. More
My experience at Classic Ford was an awesome experience. I was a little hesitant about purchasing a new car. I thought that I would not qualify until I met Rico Gibson. He is an excellent employee who repre I was a little hesitant about purchasing a new car. I thought that I would not qualify until I met Rico Gibson. He is an excellent employee who represented the company well. When it was time to finalize the paper work, Mr. Humphrey was very patient and that impressed me so much because I was the last customer for that night. He made the process so easy and I enjoyed talking with him. I admired and appreciate their honesty and (Mr. Gibson and Mr. Humphrey) their untiring effort to make my dream come true. I excited about my purchase and also I am looking forward to enjoying my vehicle. I would recommend Classic Ford of Columbia to anyone who is looking for a vehicle. More
Classic Ford met all my expectations. The price was great, they gave me a very generous price for my trade in and also didn't waste any of my time. They didn't have the vehicle that I wanted on their l great, they gave me a very generous price for my trade in and also didn't waste any of my time. They didn't have the vehicle that I wanted on their lot, but they found the one I wanted AND in my preferred color! I was very impressed with their professional staff, and I will be sure to shop there again in for future purchases and recommend them to friends, family, etc. More
I can honestly say that I have NEVER received the type of customer service that I received at Classic Ford. My husband and I were looking for vehicles online and what I was looking for was there. I test drov customer service that I received at Classic Ford. My husband and I were looking for vehicles online and what I was looking for was there. I test drove the vehicle I thought I wanted but was not thriled with the vehicle. Kevin asked what specifications I was looking for in a vehicle. He stayed in constant contact with us while he was looking for vehicles. It was a great experience and I am going to refer all my friends and family that are looking for a vehicle to visit Kevin and Andrew at Classic Ford! More
I was very pleased with my experience at Classic Ford. I went there expecting to purchase a vehicle I saw on Autotrader, but to my disappointment, it was already sold. I didn't find that out until Robert l went there expecting to purchase a vehicle I saw on Autotrader, but to my disappointment, it was already sold. I didn't find that out until Robert looked into the matter for me. He approached me without any pressure and it felt more like a casual conversation about cars that a salesman trying to sell me something. Needless to say, I ended up buying a new vehicle and I was very pleased with the entire process and all staff involved from start to finish. More
Completely satisfied with the overall experience and would definitely recommend to other. Justin was knowledgeable and helpful and the financing went as smoothly as possible. would definitely recommend to other. Justin was knowledgeable and helpful and the financing went as smoothly as possible. More
The overall experience at the dealership rating was given because of how the sales person was willing to do whatever he could to make the purchase easy as possible. I would recommend this dealership to someo because of how the sales person was willing to do whatever he could to make the purchase easy as possible. I would recommend this dealership to someone else. More
Hope,Rico, and Aaron were all courteous and professional. They were knowledgeable of their product and answered all questions I had. I believe I received a great deal. Rico was willing to work with me in fin They were knowledgeable of their product and answered all questions I had. I believe I received a great deal. Rico was willing to work with me in finding what I wanted and then reaching a price we could agree on (both for the new truck and for my trade in). Other members of the staff also thankedme for comingin and doing business with them. I would recommend Classic Ford to others as my experience was a good one. More
Ryan was more than helpful with putting my wife in a new vehicle. From the moment we walked in, he was not only helpful but extremely open to finding the vehicle that best fit my wifes needs. We ended up vehicle. From the moment we walked in, he was not only helpful but extremely open to finding the vehicle that best fit my wifes needs. We ended up purchasing the 1st vehicle we looked at. It had every option we requested and was priced below what i though was a fair deal. They gave us over 2k more in trade in for my wifes old vehicle (2006 Grand Cherokee) than the dealership down the road. When ryan gave us his best numbers, (trade in value/sale price on the new car) is was several thousands below what i had set in my mind i was willing to pay. This has been the 1st car buying experience where i was stress free and did not have to haggle for hours. Ryan impressed me to the point that he is currently looking for a new F150 FX4 for me. I will continue to do all of my car buying from Ryan Smith @ Classic Ford. More