Classic Ford Lincoln of Columbia

The Service Consultant (Ryan Davis) was helpful and followed up with what was promised. It appears the dealership needs to add service department staffing as it took 2 weeks to get an appointment and a followed up with what was promised. It appears the dealership needs to add service department staffing as it took 2 weeks to get an appointment and another 5 working days for a technician to look at my truck. Ryan did what he could to expedite the process. Hopefully the repair work on my 2018 F150 corrects the mechanical issues. Time will tell since I just got it back today. More

Very friendly and not pushy. Knowledge about their cars. Even after we purchased the car they were even more willing to help and asset Knowledge about their cars. Even after we purchased the car they were even more willing to help and asset More

Thank you Gill Mayes and the Ford Team for Courteous, Personal, Prompt and Outstanding Service!!! You are a Significant part of a Ford Job “Well Done” and certainly appreciated!!! Thank you Sir!!! Be Personal, Prompt and Outstanding Service!!! You are a Significant part of a Ford Job “Well Done” and certainly appreciated!!! Thank you Sir!!! Betty Rish More

An extra hour for a wash. Recommended car wash coupons for customers but was told it basically wasn’t their job to recommend it. Service is average; they completed the work i Recommended car wash coupons for customers but was told it basically wasn’t their job to recommend it. Service is average; they completed the work in the allotted time. I was given the opportunity to choose what I was told was a free drink, dessert , or main dish as a holiday gift to customers. The printed paper I chose was for a drink - not a free drink, a free drink recipe. Really?? No offense but I wouldn’t bother. Just a note: a previous Lincoln dealership that I used had so much more to offer. More

I have been using this dealership since 2004. They are always very accommodating and friendly. They deliver what they promise. The service advisor, Shannon Chittester and cashier were super. By They are always very accommodating and friendly. They deliver what they promise. The service advisor, Shannon Chittester and cashier were super. By far the best advisor I have ever had at this dealership. Could not ask for a better experience. More

This is the fastest oil change I have had. Gil took good care of me and my car. Gil took good care of me and my car. More

Excellent experience with Classic. Thomas Burton was particularly effective, knowledgeable about the Lincoln product and State documentation and legal requirements; he is a profession Thomas Burton was particularly effective, knowledgeable about the Lincoln product and State documentation and legal requirements; he is a professional. Out of town purchases can be problematic but Thomas ensured that all arrangements were made; vehicle was staged, administrative processes were set and that we concluded our business in the planned time. No surprises. Our best vehicle purchase is decades. More

2 1/2 hours for an oil change appointment is ridiculous. Certified Lincoln rep never made themself available for check in or throughout the entire appointment. Rep that assisted was very courteous and pro Certified Lincoln rep never made themself available for check in or throughout the entire appointment. Rep that assisted was very courteous and professional More

Even with an appointment it took over two and a half hours for the Works. Only two Techs working I was told. hours for the Works. Only two Techs working I was told. More