Classic Ford Lincoln of Columbia

Worst experience I have ever had in 30 years of Ford ownership. The vehicle was towed to them and left where directed. The first call I got was to locate the vehicle (which was on their lot where they h ownership. The vehicle was towed to them and left where directed. The first call I got was to locate the vehicle (which was on their lot where they had directed the tow driver to place it). The issue had already been diagnosed by a reliable mechanic and was a brake master cylinder issue. I had the vehicle taken to the dealership as it was subject to a recall for replacement of the master cylinder (and the brake booster if a leak had occurred). From the outset, communication was an issue. Other than the call to locate the car, every other call was initiated by me to ascertain the status (all late afternoon after waiting most of the day from the service advisor to call me and keep me updated). According to the service advisor, the car was first looked at on Thursday and the work to be done on Friday. The late Friday call was simply "it's still on the lift" and not ready yet. On Monday I was informed that nothing had been done yet and that the vehicle needed three things, a master cylinder (which they admitted was covered by the recall), a new brake booster (which they denied was covered by the recall and expected me to pay for) and, in addition, that I had a leaking vacuum pump that needed to be replaced. In other words, a simple recall repair had been blown up to an expensive repair of other items which they wanted me to pay for. As I had not experienced any fluid leak where the vehicle was parked or experienced any signs of a vacuum pump issue, I doubted that there was any problem with the vacuum pump and declined that work. I did, however, after reading the recall information to them which required that the brake booster be replaced (from Ford's own website), tell them to replace the master cylinder and the brake booster under the recall. Two days later, when I called to check on progress, I was told the car was ready with no other comment. When I arrived to pick up the car, I was handed the keys and the paperwork which said absolutely nothing about the brake booster (not a single mention), I asked for the service manager and was told he was busy. I asked for my service advisor and was told that he was at lunch (even though he knew I was coming to pick up the truck). Eventually (after he finished his lunch break), my service advisor arrived and when asked directly was told that they had not replaced the brake booster because it wasn't necessary. Recall that two days earlier (when they expected me to pay full shop rates for it), it had been necessary. It wasn't until I insisted that the paperwork was revised to reflect that I had requested that the booster be changed and that they had determined it wasn't necessary. To put this in context, a service technician was allowed to override the opinion of Ford engineers who had determined in the recall that the booster should be replaced if the master cylinder was leaking. It had emptied three times in the day before the car was towed to them and came to them empty. As a final step, the car was returned to me with a half-finished drink in the cup holder and the remains of someone's lunch in the wheel well. A second issue was dealt with which was a failure of a mirror that they had installed 9 months earlier. The mirror glass had fallen off while I was on the interstate and held in place with tape. Despite me telling them three times that the mirror had not been hit and neither the glass or the cover showing any signs of impact, they insisted that the mirror was hit and refused to fix it. My paperwork showed a "courtesy repair". As I got the car back with the glass still held in place with the same tape that I had put on it, the courtesy repair must have been to replace the tape! The bottom line is that this encounter with Classic Ford became adversarial and uncomfortable the minute that I refused to have any extra work done and questioned the need for that work and refused to pay for something that the recall required to be replaced. The service advisor was rude and combative with virtually every exchange. The service manager got involved simply to hear my complaints and tell me he would check into them. He became as combative as the advisor almost immediately. My overall impression was that the intent from day one was to take a simple recall repair and turn it into a service department money maker and that when I questioned that, I became a customer that they did not want and made that obvious. By the way, this was not the first occurrence of this activity that my family had encounter with this dealership. Unless you want to have to go to Ford to get work done that you are entitled to, I would advise going to any other Ford dealership that you can. More

We recently purchased a truck from Classic Ford Lincoln of Columbia and had the best prompt experience. Trevor was our salesperson and his commitment to assuring us a smooth experience was outstanding! Als of Columbia and had the best prompt experience. Trevor was our salesperson and his commitment to assuring us a smooth experience was outstanding! Also I would like to thank the GSM, Jamil Stanton for his generosity as well! More

Damage to a brand new Lincoln Navigator L While is possession of my vehicle the service department damaged my right front rim on the passenger side, and damage to my rear drivers door and pill While is possession of my vehicle the service department damaged my right front rim on the passenger side, and damage to my rear drivers door and pillar. They had the vehicle for 4 hours prior to them supposedly knowing of this damage and returned the vehicle under the Lincoln Pick-Up & Delivery service with this condition. I sent an email that was never responded to, and ended up having to go the dealership to address the issue. The service Manager Randy Abbott didn't really want to hear anything from myself or my wife the owners. Instead he advised they discovered the damage when they got the vehicle, but failed to notify us, and this was after 4 hours of having possession. This has not been a good service experience and we have notified Lincoln Corporate as well. It seems as though we would have been treated better if we were of a different ethnicity. We do feel as though this treatment was not inline with the way a service manager or the Lincoln brand would authorize or condone. More

Hope no contact Hope send me email to contact her I try Chris the internet person said he put note on her desk that was a week ago Wednesday I send reply to the email Hope send me email to contact her I try Chris the internet person said he put note on her desk that was a week ago Wednesday I send reply to the email she send and still haven’t heard from her so right now I’m not very happy James f Kimble More

Who is the owner of Classic Ford Of Columbia ..Wow they dont say This place is a xxxx joke to our city .This and I promise my last post about Classic Ford of Columbia. They once again as I repeat myself dont say This place is a xxxx joke to our city .This and I promise my last post about Classic Ford of Columbia. They once again as I repeat myself the arm pit of a dealer in our State We Call Home Tried my best to do business with this dealership .My reviews are a 10 minus . PLEASE IM ASKING AND BEGGING THE PUBLIC TO NOT WASTE YOUR TIME AT THIS DEALERSHIP GOD bless you if you do .Mike Hundley Colunbia SC More

Terrible Car Buying Experience I bought a 2017 Ford Escape SE from this dealership in February, the initial car buying experience was ok, paid a little more then I would have liked, I bought a 2017 Ford Escape SE from this dealership in February, the initial car buying experience was ok, paid a little more then I would have liked, but overall, was average/mediocre. About 1 month or so after I bought the car, it started having major issues with the power, electrical systems, and the computer system. In about 7 months time, I had the car not start, a key replaced, ignition switch replaced, battery replaced, and about 5 computer updates done. After the last time I took it in, the service rep told me that they very rarely send out notices about computer updates and that because of that it was very possible for the computer system to cut out and cause the car to die on me at any time. So after the car dying on me 4 times, no real fix, terrible gas mileage (I would get 75-100 miles on a FULL tank), I could no longer rely/trust the car so I took it back to the dealership looking to get rid of it. The first person I spoke with was Justin from their Finance dept. I was asking for roughly the value of the car when I purchased it because they had sold me a Lemon (SC doesnt have Lemon Laws for Used cars so you are screwed). They laughed at me and gave me a considerably lower offer that was insulting. Next I spoke with William Doggett, who again laughed at me and said that there was no way the car was having these problems as Escapes never have these issues. So essentially he was calling me a liar and trying to belittle me. He even said that I should essentially just deal with it and take the car back. After threatening to bring a lawyer in I then spoke with Bruce Johnson the Manager of the dealership. He said the typical things you would expect to hear "we are sorry", "this is really unusual", "we want you to have the best customer experience" blah blah blah. He told me that they would not even come close to giving me back anything near the value of the car when I purchased it because he said that they wouldnt even put it back out on their lot for sale (Shows what kind of used car they sold me). He then pushed me off to a sales person who tried helping me find a new car. They told me that the car I was looking for was not at their dealership but instead in NC, so they would have to drive it down to Columbia. So essentially they wanted me to buy a "New" car that would have roughly 170-200 miles already on it which at that point is no longer a new car, it may be "newer" then other used cars, but not new. The price they quoted me before add ons was about $1500 above the MSRP on the car that was even on the window sticker (or atleast the sticker they showed me). Then they wanted to add roughly 2k more in add ons that I couldnt opt out of. I left and went to Jim Hudson got the same year, model, and make as the one they were showing me and it had additional features for roughly $5,000 less (Give or take $500). DO NOT GO TO THIS DEALERSHIP, INSTEAD GO TO JIM HUDSON OR FRANKLY ANY OTHER DEALERSHIP. More

Terrible terrible customer service Every promise they made they broke. From Celeste Chandler, Mr Dodgett to Kip. Would not return calls after repeated tries. I went in to buy a used tru Every promise they made they broke. From Celeste Chandler, Mr Dodgett to Kip. Would not return calls after repeated tries. I went in to buy a used truck and had 2 in mind. Never got to see either of them because they were not on their lot. Typical bait and switch. They showed me a more expensive one and I did like it and ended up buying. They said there was a 12 month warranty and that they would repair a gouge on the rear quarter panel. When I went to pick up the truck a week later I was told there was not a warranty but I could purchase one. They gave me a decent price for the warranty so I accepted. When we saw that you could still see the gouge Celeste stated that they did not do a good job and that they would send someone to pick up my truck, bring it back and have it looking like there was never a gouge. I took their word, brought the truck and went back home. When I called back several times they would not return my calls. I guess I’m screwed. I went to a dealer because they generally treat their customers right. Boy was I mistaken. Do not buy a car from these people! Brutal! More

DO NOT CALL THESE PEOPLE, INVASION OF PRIVACY WARNING DO NOT CALL THESE PEOPLE. I called this dealership, when asked for my name I only gave my first name. I was not asked for my phone number nor WARNING DO NOT CALL THESE PEOPLE. I called this dealership, when asked for my name I only gave my first name. I was not asked for my phone number nor would I have given it. I asked one question about Explorer, whether or not back glass on lift gate opens separately, I was told " no " so I said I am not interested in it and hung up. Next day they called me at 1:03pm and asked for me by my first and last name. Again I said I am not interested and hung up. These people not only caller ID my call to them to get my phone number they also did a reverse look-up to get my last name and most likely my address to send junk mail. They did all of that without my knowledge or permission. Next day this sorry dealership called me again at 7:31pm from a different number than the day before so I would not recognize number and not answer. All I did was call them to ask one question and they turned it into invasion of my privacy to harass me. I would never buy a vehicle from these people. More

Bait and Switch I emailed Classic Ford in Columbia on the 23rd of December to confirm the availability of a 2018 Ford Fusion Energi that was listed online for $27500. I emailed Classic Ford in Columbia on the 23rd of December to confirm the availability of a 2018 Ford Fusion Energi that was listed online for $27500. I received an email the next morning from Shauna Kirton at Classic Ford stating the car was in stock. My wife and I drove 30+ minutes to the dealership and spoke to a Mr. Thomas Burton. Mr. Burton said that the vehicle had been traded to another dealership and was not available for sale but we could test drive it and he would find us another similar car. He then proceeded to show us two similar vehicles for 34k+ and 37k+. Neither of these two vehicles are priced similar to the advertised vehicle but were similarly equipped. We stated that we were not interested in paying any more than $27500 unless we were getting a vehicle that was better equipped and even then the price would have to be close. We then left the dealership when Mr. Burton said there was nothing that he could do. On the 26th of December I emailed I emailed Classic Ford in Columbia on the 23rd of December to confirm the availability of a 2018 Ford Fusion Energi that was listed online for $27500. I received an email the next morning from Shauna Kirton at Classic Ford stating the car was in stock. My wife and I drove 30+ minutes to the dealership and spoke to a Mr. Thomas Burton. Mr. Burton said that the vehicle had been traded to another dealership and was not available for sale but we could test drive it and he would find us another similar car. He then proceeded to show us two similar vehicles for 34k+ and 37k+. Neither of these two vehicles are priced similar to the advertised vehicle but were similarly equipped. We stated that we were not interested in paying any more than $27500 unless we were getting a vehicle that was better equipped and even then the price would have to be close. We then left the dealership when Mr. Burton said there was nothing that he could do. On the 26th of December I emailed Shauna Kirton at Classic Ford and explained the situation. She said that we should return to the dealership and that they could get us a Ford Fusion Energi for the listing price and that it’s “not a problem”. We returned to the dealership after I got out of work on the 26th and asked for Shauna, after a few minutes of waited Mr. Burton walked out and asked us what we are doing there and what we are trying to accomplish. We stated that we are here to buy a vehicle today. Mr. Burton again said that the vehicle that is still advertised is not available and then said that the $27500 price is not that actual price because of an unmentioned “dealer add-ons” which add another 2k to the price. We asked what sort of “add-ons” were added and he stumbled around various things like tint (there no tint on the windows). He then went to a office out of our sight and came back out with three sheets of paper. One of them was the vehicle that was advertised at $27500 and the other two were vehicles in New York and Massachusetts that were priced $36k+. He stated that those two vehicles are the only two Ford Fusion Energi’s in the country (not true there’s many according to a quick internet search. Mr. Burton said which one do we prefer and he would see how much he can get the price down to. We chose the vehicle in Massachusetts and after 15-20 minutes he came back and asked if we were recent college graduates or military. We stated no and he walked back to the office. After several more minutes he came back and said that the vehicle would be $32k+. We said that was not the advertised price of $27500 to which he responded that the price would be lower but since we weren’t recent grads or military we couldn’t lower the price and further. After wasting two days dealing with the dealership we have nothing to show for it but wasted time and frustration. at Classic Ford and explained the situation. She said that we should return to the dealership and that they could get us a Ford Fusion Energi for the listing price and that it’s “not a problem”. We returned to the dealership after I got out of work on the 26th and asked for Shauna, after a few minutes of waited Mr. Burton walked out and asked us what we are doing there and what we are trying to accomplish. We stated that we are here to buy a vehicle today. Mr. Burton again said that the vehicle that is still advertised is not available and then said that the $27500 price is not that actual price because of an unmentioned “dealer add-ons” which add another 2k to the price. We asked what sort of “add-ons” were added and he stumbled around various things like tint (there no tint on the windows). He then went to a office out of our sight and came back out with three sheets of paper. One of them was the vehicle that was advertised at $27500 and the other two were vehicles in New York and Massachusetts that were priced $36k+. He stated that those two vehicles are the only two Ford Fusion Energi’s in the country (not true there’s many according to a quick internet search. Mr. Burton said which one do we prefer and he would see how much he can get the price down to. We chose the vehicle in Massachusetts and after 15-20 minutes he came back and asked if we were recent college graduates or military. We stated no and he walked back to the office. After several more minutes he came back and said that the vehicle would be $32k+. We said that was not the advertised price of $27500 to which he responded that the price would be lower but since we weren’t recent grads or military we couldn’t lower the price and further. After wasting two days dealing with the dealership we have nothing to show for it but wasted time and frustration. More

Great body shop service. I recently took delivery of 2018 Ford Edge from another dealer. Within 1 day we had an issue with the front doors. They had come out of alignment. I t I recently took delivery of 2018 Ford Edge from another dealer. Within 1 day we had an issue with the front doors. They had come out of alignment. I took the car back to the original dealer only to be told it needed to go to a body shop. I called the folks at the body shop at Classic Ford and they told me to bring it in. When I arrived I was greeted promptly and professionally. Within 45 minutes they fixed the issue with the doors and I was on my way. If you need to have body work done of any kind I would highly recommend the body shop at Classic Ford. Those are great!!! More