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Classic Elite Sugar Land - Service Center

Sugar Land, TX

4.6
2,208 Reviews

2,208 Reviews of Classic Elite Sugar Land - Service Center

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December 22, 2023

Erik Lazo and the staff at Classic are amazing. Erik was able to give me a same day appointment and took my keys at my appointment time. He was very courteous, great customer service. Speedy and More

by Melanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Lazo
Feb 03, 2024 -

Classic Elite Chevrolet Sugar Land responded

Melanie, thank you for your kind review; we are happy to pass along your comments to the team here at Classic Elite Chevrolet Sugar Land! We sincerely value your business and look forward to your next visit!

December 20, 2023

Charge too much, crazy quote now. Asked for $2200 for canister replacement while other auto shop only cost me $600. And ~15min check charged me over $200. Understand there is overhea More

by hZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Drew Hoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2024 -

Classic Elite Chevrolet Sugar Land responded

We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (281) 491-9000 when you have a chance. Thank you, and we look forward to hearing from you.

December 20, 2023

My service advisor Mike Jones was Attentive, helpful and fast. I will return for future service. More

by Mike G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Jones
Feb 03, 2024 -

Classic Elite Chevrolet Sugar Land responded

Mike, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.

December 20, 2023

That customer service is excellent, professional, friendly, and fast. I would gladly recommend this place to my family, friends, and colleagues. More

by robertturner832
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2024 -

Classic Elite Chevrolet Sugar Land responded

We appreciate your positive review of your experience with us! Thanks for the recommendation and have an amazing day!

December 19, 2023

Michael Guerrero is the only Service Department representative I want to work with, and he is not on the service department listing. I have worked with him for the last 3 vehicles that I owned. More

by judith uschold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Guerrero, Lloyd Charpentier
Feb 03, 2024 -

Classic Elite Chevrolet Sugar Land responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

December 19, 2023

Thomas H was great! He got me taken care of. Thomas thought my car wouldn't be done and ready the same day. He worked diligently with technicians to ensure my car would More

by Jessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas H
Feb 02, 2024 -

Classic Elite Chevrolet Sugar Land responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

December 18, 2023

Excellent services . Kind and professional manner. Chris Hogan was my Service Advisor. Services complexed on time and well done More

by Vanvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2024 -

Classic Elite Chevrolet Sugar Land responded

Vanvo, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Classic Elite Chevrolet Sugar Land

December 16, 2023

Way to expensive for something that is no more than 150$ 5$ for 3 gallons of def that’s outrageous More

by cruzdennis649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Drew Hoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Classic Elite Chevrolet Sugar Land responded

We appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (281) 491-9000.

December 14, 2023

Irma took good care of me during this service visit. She worked me into a rental until my issue was fixed. It was really smooth and kept my stress at bay. More

by Lia E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irma
Feb 03, 2024 -

Classic Elite Chevrolet Sugar Land responded

Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

December 14, 2023

Sanchez and Thomas are awesome advisors. Everyone is always friendly and helpful. Keisha always brightens my day! More

by cyoung15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Classic Elite Chevrolet Sugar Land responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Classic Elite Chevrolet Sugar Land! We sincerely value your business and look forward to your next visit!

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