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Classic Elite Sugar Land - Service Center

Sugar Land, TX

4.6
2,205 Reviews
Call Service Center (888) 306-4459

2,205 Reviews of Classic Elite Sugar Land - Service Center

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February 19, 2024

What was promised to be a 45 minute oil change turned into a 1.5 wait time. Also, upon returning home, I noticed a 2 inch scratch on the drivers side door that was not there when I took it in. More

by david.10101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2024 -

Classic Elite Chevrolet Sugar Land responded

We regret to hear that your experience with us was not a more positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (281) 491-9000 at your earliest convenience to discuss how we can turn this experience into a positive one.

February 17, 2024

The personnel that have attended me are very polite and helpful so when ever I have questions or concerns I know I can count on them More

by lucycruz0824.lc.lc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garner Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Ashton and Bobby G
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Feb 17, 2024 -

Classic Elite Chevrolet Sugar Land responded

Your trust in us means everything, and we're here to ensure your experience is nothing short of exceptional. Feel free to reach out anytime if you need anything down the road. Thank you for the kind words, and we hope you have an absolutely wonderful weekend!

February 16, 2024

Dropped off Lexus ES350 for accident repair 2/5/2024, Christina Price texted updates every day. Picked up repaired car 2/15/2024. a job very well done. More

by jp.jacks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Price checked in car and delivered repaired car.
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Feb 16, 2024 -

Classic Elite Chevrolet Sugar Land responded

Communication is key! Your Lexus ES350 received the care it deserved, and we're grateful for your trust in us. If there's ever anything else we can assist with, please don't hesitate to let us know. Wishing you many more miles of safe and enjoyable driving ahead!

February 16, 2024

As always service was great with Carlos RIOS was excellent …. My preferred dealership … service advisor Carlos RIOS is awesome More

by hillrohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos RIOS
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Feb 16, 2024 -

Classic Elite Chevrolet Sugar Land responded

We're thrilled to hear that Carlos Rios provided you with excellent service once again. Being your preferred dealership means a lot to us, and we're committed to consistently delivering top-notch service. We'll be sure to pass along your kind words to Carlos. If there's anything else we can do for you, please don't hesitate to reach out. We appreciate your continued trust and look forward to serving you again in the future!

February 16, 2024

The service person was great and worked hard to take care of my needs, great personality. More

by gmackey610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Classic Elite Chevrolet Sugar Land responded

We're very happy to hear you had an exceptional experience with us! Thank you for choosing Classic ELITE. Wishing you nothing but miles of smiles!

February 15, 2024

service as good but a bit pricey, the wait was longer than I would expect More

by jamesdalebrooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2024 -

Classic Elite Chevrolet Sugar Land responded

Thank you for the 4 stars! We're delighted that you received good service, although our aim is always to deliver greatness. We're dedicated to continuously enhancing the value and efficiency of our services for valued customers like you. Your feedback is invaluable on this constant journey toward improvement, and we'll carefully consider your comments to refine our service standards. Thank you once again for your support, and we look forward to exceeding your expectations down the road!

February 15, 2024

Great service, my advisor always takes care of me. Had my car back same day as promised. More

by tammykstafford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Guerrero
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Feb 16, 2024 -

Classic Elite Chevrolet Sugar Land responded

Follow-through and consistency are key! Thank you for trusting us with your vehicle, and we look forward to exceeding your expectations in the future. If there's anything else we can assist you with, please don't hesitate to reach out!

February 15, 2024

Exceptional customer service--kept me well informed and updated -fixed promptly and correctly -even washed it for me! More

by rickbisceglia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irma velasquez
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Feb 16, 2024 -

Classic Elite Chevrolet Sugar Land responded

We're thrilled to hear you had such a positive experience with us! Transparency and exceptional service are key. Thank you for your kind words, and we look forward to serving you again in the future!

February 14, 2024

Excellent service all around. Service advisor communicated clearly what my issue was and what it would take to correct it. Courtesy rides to and from home avoided me having to spe More

by harri02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert Galvan
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Feb 14, 2024 -

Classic Elite Chevrolet Sugar Land responded

Your experience warms our hearts! We're thrilled our service advisors could guide you through the process seamlessly. Thanks for choosing Classic ELITE Chevy, and we're revved up to serve you again soon!

February 13, 2024

Great dealership, They were very quick to diagnose and fix my problem. will be definitely coming back. More

by Eduardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irineo Sánchez
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Feb 14, 2024 -

Classic Elite Chevrolet Sugar Land responded

Thank you for the kind words! We pride ourselves on efficiency and effective solutions. Looking forward to welcoming you back in the future!

Feb 16, 2024 -

Classic Elite Chevrolet Sugar Land responded

It is great to hear everything was done quickly and to your satisfaction! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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