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Classic Elite Sugar Land - Service Center

Sugar Land, TX

4.6
2,205 Reviews

2,205 Reviews of Classic Elite Sugar Land - Service Center

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March 22, 2024

Dealership did not come through on their promises. They sold me a warranty and now say it is not valid. They were supposed to call me back about my concerns but never did. More

by jeffwest3
Recommend Dealer
No
Employees Worked With
Did not get their name.
Mar 28, 2024 -

Classic Elite Chevrolet Sugar Land responded

I'm sorry to hear about your disappointing experience with the dealership. It's frustrating when promises aren't upheld, especially regarding warranties which are crucial for peace of mind. The lack of follow-up on your concerns is also concerning. If you'd like assistance in resolving this matter or exploring alternative solutions, please let me reach out to me. You can reach me at (281)263-1332 or by email at vbusby@classicelite.com, my name is Veronica Busby and I am the Customer Service Manager.

March 21, 2024

Awesome service at Classic Elite Chevy Sugarland. The service team and techs do a great job and timely service! More

by tommy_ingram2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert Galvan
March 21, 2024

From start to finish, my service was great. My serviceman was very knowledgeable and made me comfortable. More

by janjones4424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Russie
March 21, 2024

The atmosphere has changed. Mike Guerro was great, but Christine Price was unfriendly and tried to give me wrong information regarding a estimate for body work. More

by gdeanfranks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Guerro, Christine Price
March 20, 2024

Excellent service! The work was completed on time and within the budget given. Margery was very helpful and provided timely information about the repairs. More

by phoeberogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margery Mata
March 20, 2024

SERVICE WAS AWSOME. WILL BE BACK, DID GOOD WORK, WAS HELPED RIGHT AWAY, VERY WELL HELPED More

by jrussie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2024

Thank you for the kind, speedy, complimentary, and excellent service. I feel much better about the life of my vehicle, and the in person service was top tier! More

by tyrea13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Smith
March 19, 2024

I was greeted as soon as I pulled on the service drive, my advisor carlos helped me choose the proper service need for my vehicle. He consistently updated me on progress of my service. Amazing service exp More

by Bryan S.
Recommend Dealer
Yes
Employees Worked With
Carlos
March 19, 2024

excellent service every time, answered all questions asked and was very helpful. all services were checked and inspection results given to me. More

by stephanie.cyprian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2024

A Very good service to the customers And happy with the guy that gives me the service! More

by jjy2181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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