Classic Elite Sugar Land - Service Center

Terrible Service Experience with my Corvette I took my Corvette on a Monday afternoon to get my clutch fluid flushed only after calling to be sure they could perform the service. Tue. after lunc I took my Corvette on a Monday afternoon to get my clutch fluid flushed only after calling to be sure they could perform the service. Tue. after lunch the service tech contacted me to tell me that I needed to change my entire clutch system (master cylinder, slave cylinder and clutch) and they could do it for $1800-$2K. I asked him how do they know I need all this changed did the mechanic take my car apart and verify all this needed to be changed. He said yes the mechanic flush your system but recommends that you change the entire system. That afternoon I went to pick up my car only to find that my car had not ever been touched, the system had not been flushed and my battery was dead. The next day I called the service manager and told him I don’t appreciate being lied to and having to make arrangements to pick up my car and no worked had been done on it and my battery was dead. He said he would speak with the service tech and mechanic and call me back (which he does not). Another day goes by and the service manager never calls me back so I call him Thursday. After four (3) full days of my car being at Classic the service manager calls me to tell me that they cannot flush my system but that he recommends me change my master cylinder. Again they try to sell me parts that they do not know for sure need to be replaced. The mechanic never even looks under the hood nor took it apart to properly assess what needs to be changed if anything. They lied to me, tried to sell me parts that I didn’t need and never performed any work on my car. I will never take any of my vehicles to Classic’s service department and recommend you don’t either. More

Great Job Jerry has been my service guy for a few years now. I keep coming back because no matter the day, time, or weather, Jerry gives the same GREAT customer Jerry has been my service guy for a few years now. I keep coming back because no matter the day, time, or weather, Jerry gives the same GREAT customer service. It is a choice to where you have your car repaired and I choose Classic Chevrolet Service Department because of the good quality of work but more importantly the great customer service. I would recommend Classic Chevrolet Service Department and Jerry to anyone, and I have. More

Service at Classic Chevy Sugar Land I would highly recommend the service department at Classic Chevy. They took care of our every need from after-hours drop to Sat pick-up. They went t I would highly recommend the service department at Classic Chevy. They took care of our every need from after-hours drop to Sat pick-up. They went through the vehicle (2010 Tahoe) and repaired all items covered under our extended warranty and did a fine job of service with the maintenance needs. And if you haven't had a detail on your car lately, you should give these guys a try. The Tahoe looks great inside and out. The wax an buff job on the outside makes the finish look "icy", to quote my daughter's observation. Service Advisor Peter Gancarz is a true professional. He keep us updated with all issues and helped us with decisions and costs. A real pleasure to work with.. More

I would absolutely recommend this business to future customers. As a manager myself I can appreciate great customer service and the service here was 5star. Ordinarily i feel that businesses are undeserv customers. As a manager myself I can appreciate great customer service and the service here was 5star. Ordinarily i feel that businesses are undeserving of these surveys but I'm taking the time to show my appreciation. Thanks guys great job. Definitely purchasing my vehicle here in a few months as opposed to going back to Carmax. Donovan Chevy Malibu hybrid More

I had a great experience. Mike was very helpful, courteous, and professional. He returned all of my call promptly. He fixed different things that he noticed needed it. I was so thankful for that. courteous, and professional. He returned all of my call promptly. He fixed different things that he noticed needed it. I was so thankful for that. I was a little disappointed that my vehicle did not get washed. I had asked someone (not Mike) if my vehicle would get washed before returning it to me and they said yes. When I picked it up it was dark so I thought it was until I saw in in daylight the next day. When I was washing it, the Lord reminded me that the person that said yes might have really thought that was the case and may have just made a mistake. He taught me to be thankful and be blessed about what I did get and that truly was a blessing. Thank you Classic Chevrolet. Thank you Mike. More

They did a wonderful job, Jerry know exactly what to do, and fix it fast. All of you are very nice, and the service very good too. Thank you. and fix it fast. All of you are very nice, and the service very good too. Thank you. More

Excellent place to take your car for service. I have been going here for service since I purchased my car.the staff is always nice and professional. going here for service since I purchased my car.the staff is always nice and professional. More

Had safety recall on my 2012 Chevrolet Cruze Irma had it traken care of in a quick and effecient manner. I arrive a little early for my scheduled appointment but was still taken care of in a plesant mann traken care of in a quick and effecient manner. I arrive a little early for my scheduled appointment but was still taken care of in a plesant manner. More

I purchased my Camaro from here after going to three other chevorlet dealerships. I live about 5 mins away from Davis chevorlet dealership that sucked. I chose classic which is about an hour away becaus other chevorlet dealerships. I live about 5 mins away from Davis chevorlet dealership that sucked. I chose classic which is about an hour away because their sales team were awesome.They didn't judge me nor treat me different when I walked in like the other dealerships. I have unlimited tire service went to davis chevorlet to get my tires and had the worst experience. Recently I needed a/c service and went to classic and they did such a great job. They provided me with a loaner car and since the drive was so far even put gas in my car while they serviced my car. I love this place and wouldn't go anywhere else! More